Customer Ratings & Reviews

Hi Darlene.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell Wired right away. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you experienced some connection issues with the Ring Video Doorbell Wired. The Ring Video Doorbell Wired requires an 802.11 b/g/n wifi connection at 2.4 GHz and a minimum upload speed of 2 Mbps for optimal performance. If your 2.4 GHz band and 5 GHz band share the same wireless network name (SSID), we recommend reaching out to your internet service provider to change the name of your 2.4 GHz and 5 GHz bands so you can tell them apart easily. This will allow you to select the 2.4 GHz band during the in-app setup process.

If any additional information is needed regarding your Ring Video Doorbell Wired, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.

Hello Sawseen33,

Thank you for taking the time to share your physical installation experience with us directly. We appreciate it. This device is intended to be a fairly simple, do-it-yourself type, of installation. We are saddened to read that you encountered some obstacles. If you are uncomfortable or inexperienced in working with electrical wiring, we recommend that you consult with a qualified electrician before attempting installation. Rest assured, we are here to provide you with step-by-step instructions and guidance to install the device properly.

Here you will find a helpful article that details each step of the process: https://support.ring.com/hc/en-us/articles/360054984332-Installing-Ring-Video-Doorbell-Wired. Pay close attention to step three. The included Jumper Cable bypasses and disables your existing doorbell chime and must be installed before you install your Ring Doorbell.

If you still have the Ring Doorbell Wired device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Alexis with Ring

Hi Adri.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We are here today to provide you with information to assist you in finding a solution to your concerns.

It sounds like the Ring Video Doorbell Wired is not the right fit for your mother's home. The Ring Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring doorbell, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device. If this is not the right fit, we invite you to compare the different Ring video doorbells available to find the one that best meets your needs.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this purchasing concern.

At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum today. We appreciate that you have chosen Ring to secure your home, and we look forward to providing you with a solution so that you have a device you can rely on.

All the best,
Nicole from Ring.

Hi Mirandal.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The security features and technology provided by the Ring Video Doorbell Wired are incredibly valuable to your peace of mind, and receiving a damaged device is not the experience we want any of our neighbors to encounter during the purchase process. Rest assured, we are here to provide you with solutions today.

If you still have the device in your posession, we recommend reaching out to Ring Customer Support at 1-800-656-1918. Our agents are available 24/7 and ready to assist you.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hello Call,

Thank you for taking a moment to leave your review of the Ring Video Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hi BeenA.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell Wired right away. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

The Ring Video Doorbell Wired requires existing doorbell wiring for its power supply, but it does not sound your existing doorbell chime. To hear audio alerts in your home, pair it with a Ring Chime or compatible Alexa device (each sold separately). Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring doorbell, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device. We are happy to provide you with the steps to install your Ring Video Doorbell Wired here:

1. Find your doorbell chime.

Your Video Doorbell Wired gets its power from the doorbell system and is designed to replace an existing doorbell button. Ring your doorbell and listen for the chime. If it rings, your existing doorbell system is working.
Follow the sound to find your chime and make a note of the location.

1. Turn off power at the breaker.

If you're not sure which breaker controls your doorbell chime, turn off the master breaker for your home or contact an electrician.

1. Grab the included jumper cable.

The jumper cable bypasses and disables your existing doorbell chime and must be installed before you can install your Video Doorbell.
Your Video Doorbell Wired is compatible with doorbell systems supplying 10–24 volts AC at 50 or 60 Hz and 20–40 VA max. The AC connector is a class 2 energy source.

1. Remove the cover from your doorbell chime.

After you've located your doorbell chime and turned off the power at the breaker, remove the cover from your chime and set it aside for now.

1. Loosen the "Front" and "Trans" terminal screws.

Make sure to keep the existing doorbell wires in place.

6. Connect the jumper cable.
Connect one end of the jumper cable to the "Front" terminal and the other to the "Trans" terminal. It doesn't matter which wire you connect to which terminal. Be sure to tighten the terminal screws.

1. Uninstall your existing doorbell button.

Remove your doorbell from the wall. Disconnect the wires. Make sure they don't fall back inside your wall, so you can access them later.

1. Remove the faceplate.

Gently pull the faceplate off the unit by pulling it from the lower edge of the plate. Do not use excessive force. The faceplate should pop off easily.

1. Mark the screw holes.

Using your Video Doorbell Wired as a template, mark the location of the two mounting holes on the wall.

1. Install the anchors (optional).

On stucco, brick, or concrete, use a 1/4" (6mm) masonry bit to drill holes in your wall, then insert the included wall anchors. If you're installing it on wood or siding, you can skip this step.

1. Connect the doorbell wires.

Loop one doorbell wire around each of the screw terminals on the rear of your Video Doorbell Wired, then tighten the terminals to secure.

1. Screw in your Ring Doorbell.

Mount your Video Doorbell Wired with the two included mounting screws. If you ran the wire through your wall, be sure to feed any excess wiring into the wall first.
When securing your Ring Video Doorbell do not use any other mounting screw other than the one included.
If you are running the wire up your wall (instead of through it) DO NOT over-tighten the screws.

1. Restore power at the breaker.

It may take a moment for your Video Doorbell Wired to power on. You'll know it's ready when it lights up and speaks to you.

1. Secure your Ring Doorbell.

Re-attach the faceplate, then use the included screwdriver to drive the small security screw into the bottom of your Video Doorbell Wired.
CAUTION: If you use the wrong screws to secure the Video Doorbell Wired, you could damage the battery during installation, create a fire hazard, and be seriously injured.

We invite you to reach out to our community if any additional information is needed regarding your Ring Video Doorbell Wired. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Neighbor. I understand how important it is to have your Doorbell properly installed. Our support team is always standing by, ready to assist you however they can with any installation questions you might encounter. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi kenb.

Thank you for sharing your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell Wired right away. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We are eager to provide you with a solution for the concern mentioned in your review.

It sounds like you are having some trouble connecting your device to your home's wifi. If you're having issues setting up your Ring doorbell, such as connecting to the temporary Ring network or your home wifi network, try the troubleshooting steps below.

Move your router. Moving your router is often the quickest fix for connection issues. Try moving it into an open, unblocked space if it's in a secluded place like behind your couch or inside your closet.

Make sure you're entering the correct password. Passwords are case sensitive and do not include spaces. Your network password can often be found on the bottom of your router.

Make sure your password doesn't have any special characters. If your password contains characters like an asterisk (*), pound sign (#), or exclamation mark (!), remove them by changing the password in your router's settings. Or, contact your Internet provider to change your password.

Visit our support center for additional troubleshooting tips.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello BocaRon,

Thank you for taking a moment to leave your review on the Ring Doorbell Wired. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not fit the intended installation space on your home. The Ring Video Doorbell Wired is Ring's smallest, most affordable doorbell, measuring 3.98 in x 1.8 in x 0.88 in. The Video Doorbell Wired offers 1080p HD video with night vision and two-way audio with noise cancellation.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Alexis with Ring

Hi Chime.

Thank you for sharing your experience with us.

At Ring, we believe it is essential to have your Ring device online and working properly, so you can keep your home secure. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. We are here to provide you with some information to resolve the concern you mentioned in your review.

It sounds like your Ring Video Doorbell Wired has not successfully connected to your home's wifi. If you're having issues setting up your Ring doorbell, such as connecting to the temporary Ring network or your home wifi network, the following steps may help.

Moving your router is often the quickest fix for connection issues. Try moving it into an open, unblocked space if it's in a secluded place like behind your couch or inside your closet.

Make sure you're entering the correct password. Passwords are case-sensitive and do not include spaces. Your network password can often be found on the bottom of your router.

Make sure your password doesn't have any special characters. If your password contains characters like an asterisk (*), pound sign (#), or exclamation mark (!), remove them by changing the password in your router's settings. Or, contact your Internet provider to change your password.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi TatitaunaC.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you have some concerns with powering your Ring Video Doorbell Wired. The Ring Video Doorbell Wired comes with the Ring Video Doorbell Wired device, installation tools and screws, a quick start guide, a security sticker, and an owner's manual. It does require existing doorbell wiring for power. If you do not have an existing doorbell system, you can power it using a Ring plug-in adapter or transformer for power (10-24 VAC, 40VA max, 50/60Hz, or 24VDC, 0.5A, 12W)—sold separately. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi ppsj. I understand the importance of knowing all of the features available on your Video Doorbell Wired. To clarify, the Video Doorbell Wired does not ring the internal chime kit in your home. You will still receive notifications on your smart phone via the Ring app. To receive audible alerts in your home when someone rings the Doorbell, you can use a Ring Chime or a compatible Alexa device. For more information on which Alexa devices are compatible with Ring, check out this Help Center article: https://support.ring.com/hc/en-us/articles/360031246412-Ring-Supported-Alexa-enabled-Devices. All the best, Ashley from Ring.

Hello AkiyaDavis,

We appreciate that you have placed value in owning a Ring device to secure your home. Ring understands the importance of having the Ring Video Doorbell Wired work as intended. It is a valuable device that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

After reading your review, it seems that your Ring Video Doorbell Wired is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring

Hi Perfect.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by Ring devices are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to connect with you and answer any questions you may have about the different Ring devices.

It sounds like there was some confusion regarding the Ring Video Doorbell Wired. The Ring Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring doorbell, you can check in on your front door anytime, from anywhere, and see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device. It requires an existing doorbell as a power supply but does not sound your existing chime. To hear audio alerts in your home, pair it with a Ring Chime or compatible Alexa device. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Shahar.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless setup process so that you can begin using your Ring Video Doorbell Wired right away. The features and technology provided by the Ring Video Doorbell Wired are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. The Ring Video Doorbell Wired is a wired video doorbell that offers 1080p HD video with night vision and two-way audio with noise cancellation. With Ring Video Doorbell Wired, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real time using your Ring app or Alexa-enabled device. Your Video Doorbell Wired gets its power from the doorbell system and is designed to replace an existing doorbell button. Ring your doorbell and listen for the chime. If it rings, your existing doorbell system is working.

Follow the sound to find your chime and make a note of the location. Turn off the power at the breaker.
If you're not sure which breaker controls your doorbell chime, turn off the master breaker for your home or contact an electrician. Grab the included jumper cable.The jumper cable bypasses and disables your existing doorbell chime and must be installed before you can install your Video Doorbell.Your Video Doorbell Wired is compatible with doorbell systems supplying 10–24 volts AC at 50 or 60 Hz and 20–40 VA max. The AC connector is a class 2 energy source. Once the doorbell has been installed and has power, you can continue setting it up in the Ring app.

We have included the steps here to set up your Ring Video Doorbell Wired in the Ring app:

Open the Ring app.
Tap the menu (☰).
Tap "Set Up a Device."
Tap "Video Doorbells."
Tap the blue I’m "Ready to Scan" button.
Use your mobile device’s camera to scan the QR code on the device’s packaging.
When a green square and a pop-up with your device image appear, the code has been recognized.
Enter the location where your "Ring Video Doorbell Wired" is being set up.
If this is your first time setting up a Ring device, the Ring app will ask you to use your phone’s location services to pinpoint your location.
Give your doorbell a device name.
You can proceed with the device’s default name or give it a custom name.
Connect your doorbell to Ring.
iOS: Tap Join when the Ring app asks to join the Ring wifi network.
Android: If your device does not automatically connect to the Ring wifi network:
Exit the Ring app.
Go to your mobile device’s settings.
Tap wifi.
Select either "Ring-" or "Ring Setup."
Once connected, close your settings app and return to the Ring app.
Tap Continue in the app when the blue light stops flashing.
Connect to your preferred wifi network.
Once your device automatically finalizes the setup process, it will be ready to use.

If any additional information is needed regarding your Ring Video Doorbell Wired, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

All the best,
Melissa from Ring.

Hello RMacias,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you: 1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you with a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello nothappy21,

Thank you for taking the time to share your experience with us directly. We appreciate it. Having a home security device you can relay on is important, so you can see and speak to visitors at your home. Rest assured, we are here to provide you more information regarding the wifi capabilities of your device.

The Ring Video Doorbell Wired is Ring's smallest, most affordable doorbell. The Video Doorbell Wired offers 1080p HD video with night vision and two-way audio with noise cancellation. Video Doorbell Wired is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. Here is a helpful article that details more product specifications and how to set up your device to your home wifi network: https://support.ring.com/hc/en-us/articles/360055338452-Setting-Up-Your-Video-Doorbell-Wired-in-the-Ring-App.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. You can find other useful installation information at https://community.ring.com/ for your Ring Doorbell Wired.

Thank you,
Alexis with Ring

Hi Sheila, I know it can be frustrating when things don't work as expected. Depending on what question or concern you have with your Video Doorbell Wired, you might be able to find an answer in our Help Center https://support.ring.com/hc/en-us/sections/360011821592-Ring-Video-Doorbell-Wired. You can also ask for help on the Ring Community at https://community.ring.com/ to see if another neighbor has a solution. All the best, Ashley from Ring.

Hello Dissatisfied,

Thank you for leaving a review. We understand how important it is to have your internal chime working properly, as it is used to notify you when someone is at the door. Rest assured that we are here to ensure that we can find a resolution for you today.

The Ring Doorbell Wired uses an included jumper cable to bypass your home’s internal chime kit, so it will not ring inside. If you’d like audio notifications inside your home, you’ll need to purchase a Ring Chime to hear them.
All of Ring’s other battery and hardwired doorbell models (Ring Doorbell Pro, Ring Doorbell Pro 2, Ring Doorbell (2020 Release), Ring Doorbell 3/3+, and Ring Doorbell 4) will work with in home chime kits and AC current doorbell transformers. Here is a full product comparison which details power requirements for each device: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Ring,

Thank you for taking a moment to leave your review on the Ring Doorbell Wired. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring