Customer Ratings & Reviews
- Model:
- C11CJ61201
- |
- SKU:
- 6470010
Customer reviews
Rating 4.4 out of 5 stars with 2565 reviews
(2,565 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the EcoTank ET-3850 for its excellent print quality and ease of use. Many also appreciate the fast and easy setup, as well as its compact size. However, some customers have expressed concerns regarding the touch screen, noise level, connectivity, and ADF.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Auto document feeder is the worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this less than a month and the auto document feeder only feeds 4 pages. I did troubleshooting with Epson and still a problem. Not reliable printer and a complete waste of my time.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about the paper feed issue with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. Your EcoTank printer includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Tony - The Epson Team.
Rated 1 out of 5 stars
Save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor print quality, Incredibly SLOW, Hard to install. Buy a much cheaper printer if you don't need scanning.
No, I would not recommend this to a friendRated 2 out of 5 stars
Careful with resolution
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this in concept but didn't realize the resolution was not as good as my previous Epson Workforce 3640. The text quality on this is blurrier than I would like and not really up to par for a small business. Now I'm bummed and stuck with an expensive printer that makes my business look cheap.
No, I would not recommend this to a friendRated 1 out of 5 stars
Design defect. Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Document auto feed gets jammed. I returned the first one and got another and it jammed too! Caution: do not buy
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello user248979, we apologize for your disappointing experience with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Rated 1 out of 5 stars
Always busted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is nothing short of a constant headache. Every time i walk by it, there's an error on the display that says an error occurred and the system was restarted. Every time we go to print to it, nothing happens, nothing. We have to restart both the printer and the other device sending the print. It then prints. Until it claims it is out of paper, even though it's not. I love the concept of visible refillable tanks, but the software team should all be fired.
No, I would not recommend this to a friend


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. 1 Most features require an Internet connection to the printer, as well as an Internet- and/or email-enabled device. For a list of Epson Connect enabled printers and compatible devices and apps, visit [www.epson.com/connect](http://www.epson.com/connect).](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/08161d2e-edb0-4574-a401-0ac72389cf92.jpg;maxHeight=54;maxWidth=54;format=webp)













