Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • Front. Shark - AI Ultra Robot Vacuum with Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, WiFI Connected - Black.
  • The image showcases a Shark vacuum cleaner in a room with a rug on the floor. The vacuum is placed on the rug, and the room appears to be messy with scattered toys and a dining table nearby. The advertisement claims that the vacuum has incredible suction, which allows it to pick up debris on hard floors and carpets effectively.
  • The image features a woman sitting on a couch with a book in her hand. In front of her, there is a Matrix Clean Navigation robot vacuum cleaner, which is designed to clean with multiple passes, ensuring that no spots are missed. The woman appears to be enjoying her time on the couch while the robot takes care of the cleaning task.
  • Alt View 1. Shark - AI Ultra Robot Vacuum with Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, WiFI Connected - Black.
  • CleanEdge Technology uses blasts of air and corner recognition for 50% better edge cleaning.
  • The image features a woman sitting on a couch in a living room, holding a cell phone. In front of her, there is a robotic vacuum cleaner, which is an example of a bagless self-empty base. This type of vacuum cleaner is unique because it empties itself into a base that holds up to 60 days of debris, eliminating the need for frequent bag replacement or manual emptying. The woman appears to be using the cell phone, possibly controlling the robotic vacuum cleaner or browsing the internet.
  • The image features a small dog sitting in a white dog bed, surrounded by a few bags and a vase. The main focus of the image is a Shark vacuum cleaner, which is designed to be perfect for homes with pets. The vacuum cleaner has powerful suction and a self-cleaning brushroll, making it effective in picking up pet hair with an anti-hair wrap. The presence of the dog and the dog bed in the image emphasizes the pet-friendly aspect of the Shark vacuum cleaner.
  • Shark Precision Home Mapping: Automatically maps your floors for whole-home coverage.
  • The image features a robot vacuum cleaner that is designed to detect and avoid objects. It is placed on a carpeted floor with a chair nearby. The robot vacuum cleaner is equipped with a sensor that helps it navigate around objects, making it a convenient and efficient cleaning tool. The advertisement emphasizes that there is no need to pick up objects before the robot cleans, as it can detect and avoid objects that are 4.5 inches or greater in its path. This feature allows for a more hassle-free cleaning experience.
  • Shark Recharge & Resume: 120-minute runtime and the robot returns to its base, recharges, and can pick up where it left off.
  • The image features a person holding a smartphone with a SharkClean app displayed on the screen. The app is designed to help users schedule whole-home cleanings or target specific rooms and spots to clean. The app is easy to use and can be accessed through the convenient app on the smartphone. The person is likely using the app to manage their cleaning schedule and ensure their home remains clean and well-maintained.
  • Alt View 18. Shark - AI Ultra Robot Vacuum with Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, WiFI Connected - Black.
  • The image showcases a True HEPA self-empty base, which is designed to capture 99.97% of dust and allergens. The device is placed on a wooden floor, and it is surrounded by a few other objects. The main focus of the image is the True HEPA self-empty base, which is a vacuum cleaner that helps maintain a clean and allergen-free environment.
  • Shark AI Ultra Robot Vacuum RV2502AE Trailer Video video 1 minutes 15 seconds
  • Shark - AI Ultra Robot Vacuum With Matrix Clean Features video 1 minutes 20 seconds

Shark - AI Ultra Robot Vacuum with Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, WiFI Connected - Black

Model:
RV2502AE
SKU:
6471082
Highly rated by customers for:
Clearance
$157.99
Save $442
Comp. Value: $599.99

Customer reviews

Rating 4.4 out of 5 stars with 1102 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers often highlight the AI Ultra Robot Vacuum's excellent cleaning performance, precise mapping capabilities, and convenient self-emptying base. The ease of use and relatively quiet operation are also frequently praised. However, some users mention challenges with battery life and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,102 reviews
  • Pros mentioned:
    Cleaning performance, Mapping, Noise level
    Tech Insider Network Member

    Almost the Perfect Robot Vacuum

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a number of robot vacuums and I just assumed this one would be the same - it would roam endlessly around the house, get stuck on the smallest obstacles, and constantly get plugged up with hair and debris. I am glad that I was wrong. This robot vacuum is the best I’ve seen. Setup is straight forward, using the app, the Shark maps your house allowing you to setup rooms, high-traffic areas, and no-go zones. Be sure to pick up everything you can on the floor to get the best map. After that, set a schedule to clean or use the app to clean certain zones, rooms, or spot clean specific areas. The Shark is great at going to the area you specifying and the cleaning pattern makes sense (back and forth instead of zig zagging everywhere). The robot cleans really well and is quieter than other robot vacuums I’ve used. And the ability to have the base station vacuum the vacuum is awesome. No more daily emptying of the collection bin. There are just a few issues/wishes I have found with this vacuum: * When spot cleaning, if you try to adjust the spot cleaning area in the app, it doesn’t work. The spot doesn’t change. You have to send the vacuum back to the base and start again to change the spot clean location. * I wish you could specify certain rooms or zones to clean when setting up a schedule. Right now, it just cleans the whole house and only one schedule allowed per day. Hopefully these abilities will be added to the app eventually. Overall, I highly recommend this robot vacuum. It does the best job cleaning and has the most customizations and abilities.

    I would recommend this to a friend

  • My SharkClean

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Personally Recommend to Anybody Clean Wonderful.

    I would recommend this to a friend

  • Hazel

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and no coffee breaks ! Easy to set up and use.

    I would recommend this to a friend

  • Alternate option

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the shark and the Deebot at the same time. The shark is significantly inferior to the Deebot. My biggest problem with the shark is the bathroom mats have to be picked up or the shark gets stuck on them. My Deebot is smart enough to avoid climbing them.

    No, I would not recommend this to a friend

  • I wouldn't buy this again

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money. If you want a good vacuum cleaner get a regular one. This one takes forever to clean and doesn't clean that good.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - AI Ultra Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
      Kind regards,
      Shark Clean

  • Awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product glad i purchased it. Great price worth every penny

    I would recommend this to a friend

  • Great purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this robot vacuum! Picks up pet hair and everything else.

    I would recommend this to a friend

  • Shark Robot Cleaner

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, Love, LOVE this item. Works just like the best!

    I would recommend this to a friend

  • I’m converting to Shark…

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic machine…more powerful than the more well known robot

    I would recommend this to a friend

  • Not ensure with a long hair dog

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product’s price but it does not hold up with dog hair. Great product if you do not have pets.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - AI Ultra Robot Vacuum with Matrix Clean not working well with long dog hair. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Shark vac

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vac picks up very good does a very good job on floors

    I would recommend this to a friend

  • We call her Fiona.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great Just use your phone to tell it what to do.

    I would recommend this to a friend

  • Shark Products

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product I would buy this again and suggest to anyone

    I would recommend this to a friend

  • Love anything Shark!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does great and it’s smarter than the other AI vac I had!

    I would recommend this to a friend

  • The Easy way to clean.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did what it said it would do. Easy to use. Non intrusive.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Mapping
    Tech Insider Network Member

    Love this little Robot!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed with the robot vacuum so far! The noise level isn't bad, not too loud, it mapped the house quickly, and was super easy to set up and connect to the app and wifi. I have had other Shark vacuums and have always been happy with them, this one is great as well! I love the self emptying bin feature so you don't have to empty the dust bin all the time. I have a cat and there is a lot of fur. It's great to see this vacuum do it's job, go back to it's base, empty it's bin and then continue to work. So awesome, it's a great feature. It cleans very well and gets into spaces you wouldn't think it would even try, and gets itself out of those spaces! It transitions from hard floor to carpet easily. If you've been considering getting a robot vacuum I highly recommend this one.

    I would recommend this to a friend
  • Cons mentioned:
    App

    Bad Robot

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sloppy product for a flagship. I have owned multiple robots from other companies. And this is by far the most inferior robot ever. Map takes 1 full day to even register. You are not able to see the robot in action in real time unlike other robot apps. You can only schedule one time for automation. It is also very sloppy when it comes to cleaning. Leaves a lot of small particulate on the floor. You really need to watch this robot and rerun just to do a decent job. At this price point, I expect an impeccable job and seamless automation.

    No, I would not recommend this to a friend

  • Excellent product!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up great and cleans well! Would highly recommend

    I would recommend this to a friend

  • Shark

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well and for a long time. So far it’s great.

    I would recommend this to a friend

  • Company product is got get the higher version

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its Vacuuming very well but it takes two time to vacuum the whole area mopping is just draws wet line thats about it. Over all its fine for its price.

    I would recommend this to a friend
Page 48, Showing 941-960 of 1,102 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.