Customer Ratings & Reviews
- Model:
- CB311-11H-K04N
- SKU:
- 6471196
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.3 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the Chromebook 311's ease of use, particularly for schoolwork, and its attractive price point. Its long battery life and compact, lightweight design also receive significant praise. However, some users express concern regarding the limited storage capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Never going to a regular PC again!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first Chromebook and I was very hesitant even with the much lower price. I work from home so needed a computer I could log into my virtual desk company system, needed Excel and Word for offline work (outside of my company system) and this delivered flawlessly. The computer is very light and makes no sound at all. The battery can get me through a whole day without a charge. It has a camera I can use for meetings etc. and was able to get all the Microsoft apps I needed. It also syncs up with my Android device which is so cool being able to go back and forth. You will not be disappointed if you are on the fence between a Chromebook and a PC.
I would recommend this to a friend Ehh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.May be a compatible compatible computer but graphic were really low quality
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Monty,
Thank you for taking the time to leave a review regarding the purchase of your Acer Chromebook. We are sorry to hear that the graphics is not meeting your expectations, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Not something to repeat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok , runs slow and has a weak screen. Wasnt what I expected,
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Millman00,
Thank you for taking the time to leave a review regarding the purchase of your Acer Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty basic chromebook, sound quality not the greatest
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Thank you for taking the time to leave a review regarding the purchase of your Chromebook. We are sorry to hear that the sound quality did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Chromebook is garbage. Get a Google Phone instead
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of garbage. My Google phone does better and supports all the apps in Google Play. The Acer Chromebook doesn.t support any apps in the Google Play Store and I do not now why they have the play store on it.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Jonathan,
Thank you for taking the time to leave a review regarding the purchase of your Acer Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
- Pros mentioned:Battery life
Ultra Portable Chromebook Solution
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The description is accurate, this feels like its build well but its as thin as they come. Limited ports (1 usb-c and headphone jack) is all you get which helps with thickness. Screen is bright, wish they would build chromebooks with higher resolution screens, keyboard feels great to type and trackpad responds like it should. If you commit to the ChromeOS experience, you will love this chromebook. Enough memory and storage for the entry to middle grade user - not idea for a power user or serious multitasker. Awesome price for the specs and battery life being 15ish hours is amazing to just use this as another internet/video option is our house.
I would recommend this to a friend Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it less than two months and it's already experiencing issues. Main one being the the mouse disappeared and reset does nothing. You get what you pay for
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Alicia,
Thank you for taking the time to leave a review regarding the purchase of your Acer Chromebook. We are sorry to hear you are having trouble with the mouse/touchpad and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
Regretful Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after the first time we used it! Never would we recommend purchasing this computer!
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Truss,
We are sorry to hear your Acer Chromebook has stopped working and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
- Pros mentioned:Battery life
Great computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this laptop with x-mas money and was very happy with it even after having for over three years I’m very happy with it especially bc of how cheap it is the only thing I’ve ever had issues with is the battery but it is only now starting to get worse after about three and a half years of having it, even then battery still last me about 13-15 hours depending what I’m doing so I can go about three or four days without charging
I would recommend this to a friend ACER CHROMEBOOK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE PERFORMANCE. UNABLE TO ACCOMPLISHE BASIC OPERATIONS I AM USED TO USING A WINDOW COMPUTER
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Not,
Thank you for taking the time to leave a review regarding the purchase of your Acer Chromebook. We are sorry to hear that the product performance is not meeting your expectations, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
- Pros mentioned:Battery life
Great for kids in school and for light tasks
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Chromebooks are great for kids to use at home as they have found their way into most schools. It handles general word processing and excel type tasks through office apps well. They are also great to keep around for doing simple things like paying bills or web surfing when you want a bigger screen than your phone. Setup was pretty easy and about as straight forward as an android phone. The battery life is excellent and charging is handled via USB-C which means that I can use pretty much any charger around the house. My only real complaint is the brightness of the screen, it could stand to be a little brighter but given the pricing it's not a deal breaker.
I would recommend this to a friend You get what you paid for.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total junk, too slow to get online. So slow to boot. Couldn't do a thing with it.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Thank you for taking the time to leave a review regarding the purchase of your Acer Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
- Pros mentioned:Ease of use, Size, Speed
Great buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price was great, very fast speed, easy to use, light weight,and compact. Item was shipped fast and very happy with purchase.
I would recommend this to a friend - Pros mentioned:Size, Speed
Perfect gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift for someone that needed something small, but up to speed. He loved it.
I would recommend this to a friend Screen went out!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 month with no drop or other incidents. The screen went out.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Maria,
We are sorry to hear you are having trouble with the screen on your Acer Chromebook and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
- Pros mentioned:Battery life
Excellent for Students
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.battery lasts all day doing web browsing, writing, etc. The I/O is excellent (actual headphone jack + usb c). Internal storage seems very adequate. I would highly recommend for any student.Bonus: feels light but not cheap.
I would recommend this to a friend Never worked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charger didn’t work, updates wouldn’t update. Returned the next day
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear SheilaB,
We are sorry to hear that you decided to return your newly purchased Acer Chromebook. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Don’t
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. Dead in 5 months. Buy something else
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Bags1023,
We are sorry to hear your Acer Chromebook is not booting/functioning properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Junk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk and cheap. Doesn’t hold a charge runs very slow
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear your Acer Chromebook is not charging properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Reviewed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse not working and help center was NOT able to fix it.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear 1224,
Thank you for taking the time to leave a review regarding the purchase of your Acer Chromebook. We are sorry to hear you are having trouble with the touchpad and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America