Customer Ratings & Reviews
- Model:
- PTW600BSRWS
- SKU:
- 6472679
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star only because a 0 is not an option. Within one week of purchase we needed a service call because the washer won't stop filling. Someone came out and did something with his computer and it was ok. Now today, having the same problem again. Will be contacting someone for another service call.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
- Cons mentioned:Noise level
Bad experience!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended!!! Exactly one month after delivery the product stopped working, does not complete cycles and makes a frightening noise, can not use it, and manufacturer’s warranty, because Best Buy only offers 15 days, assign me an appointment for three weeks for the technician to come to evaluate the machine. Imagine three weeks without washing clothes!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to contact us with your review. We are sorry to hear that your washer unit stopped working and understand your frustration. We heop it has since been resolved but if not we would suggest calling our service line and having one of our technicians come out to see your unit. We will list the phone number below.
GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
We hope this helps! But if there is anything else we can help with please let us know. All the best! Dianna@GEA
Buyer beware on open box purchases
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this washing machine at a Best Buy outlet store. It was hard to see the body of the machine because it was all wrapped up in plastic wrap. I could lift the lid and look inside and I could see the control panel. All looked normal. The machine was delivered fully wrapped in bubble wrap. The delivery drivers left. I was not planning on installing the machine until the next day. Once all the plastic wrap and bubble wrap was removed I observed a large round dent in the front of the machine about the size of a volleyball. A 6" horizontal dent was on the lower right side of the machine and another horizontal dent on the lower left side of the machine. I was not happy with this but decided that I would install the machine and run a test load and possible live with the dents since it was an open box purchase. As the machine was washing water was running out from the bottom of the machine and all over my laundry room floor. It was a mess. Obviously whenever the dents were made in the machine something must have loosen inside the machine causing a leaking situation. At this point I decided to return the machine for a refund. The machine was unusable. I have no complaints about the machine itself if it had been in perfect condition and running order but it was not. Buyer beware on purchasing open box items. lesson learned for me. Item was returned a couple days later and was never used again by me. Again, my complaint is not about the machine but the damage that was done and the fact that none of this was disclosed at my time of purchase. I did not have a chance to properly evaluate the machine due to the damage and the leaking.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - thanks for taking the time to reach out and share your experience. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Warm regards. Lauren@GEAppliances
Perfect space saver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes my laundry room more functional and clean. The washer is fast, love that I get to use my phone to start a load . The dryer takes a little longer to dry but over all great
I would recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear that you're loving the performance from your washer! The SmartHQ app is such a great benefit to use with this unit. Thanks for trusting the GE Profile brand!
Great upgrade
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Service team installed quickly and with care.
I would recommend this to a friendIt fails very soon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 years, has just broken down and got stuck with clothes inside, unable to open the lid. Waiting for someone to come and check it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .It's appreciated that you've taken the time to write a review. If you have questions after your technician comes out to assess, please don't hesitate to reach out.
Replacement GE Clothes Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit delivered did not work. Panel would not power up. The replacement works like a charm.
I would recommend this to a friendVery good nice
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend this washing machine, it is a very good brand, but above all I love how it does all its functions, I am delighted with it
I would recommend this to a friendNICEMACHINE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NICE MACHINE LOVE THE EASEY REACH FEATURE BUT THE MOTOR IS NOISY STILL GLAD I BOUGHT IT
I would recommend this to a friendBrand response from GE Answers
Posted .While we’re glad you’re happy overall with your washer, we regret that you have a concern with the noise level. You may want to make sure the machine is leveled, to ensure extra vibration isn’t adding to the noise level. If it may be helpful for you, we have more information about sounds the washer may make on page 24 of the manual. If you’d like to view that, you can do so on our GE Appliances website when you look up the model number and go to the product page. Your feedback regarding the noise will be shared with our team for consideration.
Ge dryer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had less than a year anf already not drying properly. Lint trap catches lint outside of the tray and dispenses lint on clothes. Purchased with washer in place of a set 13 years old and that dryer worked better
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking out our article titled "Dryers Excessive Lint" on our GE Appliances website for guidance on resolving this issue.
Whirlpool washer. Yuck.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's garbage. Every load goes off balance. I think it's because there's no agitator which I thought would be better, but whirlpool knew it wasn't. Best buy has a 15 day warranty which is a joke, disgusting and very rude to do.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry that your GE Appliances washer has not lived up to your expectations and is experiencing issues with balancing. We are more than happy to provide guidance with this washer and its balancing. Loading does have a direct impact on the balancing of this washer. It is advised to load dry items loosely in the washer basket. For best results, load items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. We also recommend ensuring that the washer is properly leveled. All four washer leveling legs will need to be adjusted until the washer is level left to-right and front-to-back. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. If these tips do not help with the balancing, service is advised. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393).
- Cons mentioned:Agitator
Faulty washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer was broke & it leaked all over our floors. Techs couldn’t get washer & dryer to fit in space but it will fit. We won’t have replacement washer for over a week
No, I would not recommend this to a friend Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently moved into a house with some old washer and dryer and previous owner was a disgusting scumbag. The inside of the washer was filled with tons of dog hair.
I would recommend this to a friendBrand response from GE Answers
Posted .Oh no! Sorry to hear that! We are thrilled though that you chose us to replace the bad units you had in your home and hope that you are loving your new GEA washer so far. We are here if there is anything else you need in the future. Sincerely- Dianna@GEA
Dryer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is great. Multiple settings meet all my needs.
I would recommend this to a friendBrand response from GE Answers
Posted .It’s wonderful to know the dryer’s settings perfectly suit your needs! We’re glad it’s making laundry easier for you.
The gift of high technology
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful! It’s very fancy choosing on different options to wash clothes
I would recommend this to a friend- Cons mentioned:Noise level
Not thrilled with my choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm disappointed in my choice. Towels came out wet and had to rerun on the spin. Clothes have had white spots on them, not even sure what it is, I don't use powder detergent. Very noisy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are sorry to hear that you so far have not been satisfied with your unit. We would like to help with some troubleshooting information that address this situation on page 23 of the use and care manual that we will link for you here- https://content.syndigo.com/asset/0e2ba3f9-96f6-42c7-a046-156d07c867eb/original.pdf . If you still are having conerns and would like to have one of our service technicians out we can list the phone number here- 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. We hope this helps! If there is anything else you need please dont hesitate to reach out and let us know. Sincerely- Dianna@GEA
Washer review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer! It’s powerful and quiet and gets the job done.
I would recommend this to a friendMs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would buy it again! Love this brand! Would recommend to family and friends!
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very large compartment allows for cleaning any kind of bedding. Relatively quiet with low water usage. Also entails many cleaning options that are easy to use.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review, it means a lot to us and we appreciate you being a valued GEA customer. We hope you continue to like your washer and its features and that it becomes a great addition to your laundry space. If you need anything else in the future, please let us know. All the best! Dianna@GEA
Good buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, no complaints. I have had no issues since my purchase
I would recommend this to a friend