Customer Ratings & Reviews
- Model:
- PTD60EBPRDG
- SKU:
- 6472687
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer, as well as its ease of use, large capacity, and quiet operation. Many appreciate the dryer's aesthetic appeal, value for the price, convenient size, and design. However, some customers have expressed concerns about the door's sturdiness and the heating element.
This summary was generated by AI based on customer reviews.
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is user friendly, although the technician went over everything very well
I would recommend this to a friend- Cons mentioned:Heating element
Heating element goes out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd time heating element has went out. Best Buy Total Tech Member and they still take forever to repair. What is the point of having coverage?
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know having multiple issues with your dryer must be frustrating. If you have an extended warranty, we would recommend continuing to work with them to take advantage of your coverage; if you need to reach out to Best Buy, their customer care can be reached at 1 (888) 237-8289. If you aren't able to resolve this concern with your warranty, you're also welcome to reach out to us with a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review and your contact information. We can certainly review further.
Maybe It’s This Particular Dryer Itself
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer looks amazing and has all the bells and whistles. Our primary issue is how long it takes to dry. It can sometimes go for 3 hours and the clothes will still be damp. Not very high efficiency.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If your dryer is not drying properly, please ensure the duct is clean, the lint filter is cleaned, and your loads are sorted and not overloaded. If this doesn't help, please schedule service by calling 833-426-3393. Our technicians would be happy to investigate further so you can enjoy every aspect of your unit!
- Cons mentioned:Door
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned dryer after it was delivered. The door is hard to open and very loud when you open it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thank you for leaving a review. We hate to hear you had trouble with the dryer door – that isn’t what we would expect, and we know this must have been frustrating to deal with. If you still had the dryer, we would have been happy to assist with this issue; our service department is available at 1-800-432-2737 and a technician would have been glad to examine the door. As you have returned it, we will certainly still send notice of your experience to our team for review. Going forward, we’ll do all we can to earn your trust in our brand, and we’re happy to help any time if you have any other concerns or questions. -Sarah@GEA
Dont buy with best buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item arrived with a defect. The lid will not lock unless it is held down manually, and the spin cycle does not start automatically. I received the item through store delivery, and trying to get it returned or repaired has been a major hassle.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If your lid lock is not working properly, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed. -- To best address your damaged item upon delivery, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. Lauren@GEAppliances
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was left outside in the rain when it was delivered
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry that your dryer was left out in the rain when it was delivered. We strongly advise contacting your retailer directly to notify them of your delivery experience.
Customer support sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was awsome. First washer was faulty. But second works fine…. Customer service sucked
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - we appreciate you sharing your feedback and are sorry to hear of the issues you experienced with your unit. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance. Have a great day! Lauren@GEAppliances
G.E dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it it's easy to use no wrinkle clothes i would recommend it
I would recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have only used a handful of times so far, so good
I would recommend this to a friendGreat dryer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer. Various settings that really work. Dries quick.
I would recommend this to a friendWasher and dryer install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was Quick, fast, on time and helpful! Thank you!
I would recommend this to a friendGE Profile 7.4 Cu ft. Smart Electronic Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heat temperature is good. The dryer is noisey.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .There are normal sounds or noises that may occur when using your dryer. We recommend you review the support article on the GE Appliances website titled: "Dryer - Noises." Thanks for being part of the GE Profile family!
Happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new dryer...... And all three of my home cameras
I would recommend this to a friendVery Efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dries great and the various temperature setting are perfect
I would recommend this to a friendReliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and good on time it is wonderful and I love it
I would recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pairs well with the washer and drys super fast and good!!
I would recommend this to a friendHorrible Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item gave me problems twice in a month. The return process was an absolute disaster; and I have been waiting for nearly 3-4 weeks for my full refund. After going back and forth and best buy reps telling me they will call me back and they don’t, I had to dispute the amount through my best buy card. An absolute joke of a process all around and poor customer service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand having trouble with your dryer must have been difficult, especially as you also had issues with the return process. We apologize for any issues you had with your dryer; if you still had the unit, we would have been glad to look into your concern. As you’ve returned it, we will share your feedback regarding your experience with the appliance with our team for consideration. As we go forward, we’ll do all we can to earn your trust in our brand again. If you’d like to share your feedback regarding the return process with Best Buy, their customer service is available at 1 (888) 237-8289. -Sarah@GEAppliances
Amys
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff was awesome. I love my new dryer and the features.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We're excited to hear that you love your dryer and all of its features! Thanks for the review, and should you have any additional feedback, please reach out to us! All the best.-Kianna@GEA
Great dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Clean and dry very well. Energy and efficient
I would recommend this to a friendGE Profile dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs very quietly, looks good and dries clothes fast.
I would recommend this to a friend