Customer Ratings & Reviews

no storage to properly operate, as told to me by a geek squad agent

Very slow, took me forever to do anything I wanted

Not for a college student. No enough space, flimsy

Horrible. Runs slow and wont download. I would not recommend to a friend

Items will not charge up out of a open box purchase.

Terrible purchase. Was so very slow.....returned..

Super slow. With downloading even on high speed internet.

Very bad don't waste your money. The laptop very slow

Easy to set up, fairly easy to navigate; I'm an inexperienced laptop user and I figured out how to use it for the few things I needed it for. I'm not a student or computer gamer, so I can't say anything about that. But it hooks to my wifi easily and I can pay my online bills with it, so I'm happy!

processer too slow to do computer assignments for my class work and personal work

I bought this laptop for school work and right before the semester started the laptop broke, took it in for repair and told me is was a broken part that was not worth fixing, my recommendation is to not buy any product from HP, they charge for almost anything including customer support

Awesome laptop for an amazing price. Absolutely love the blue color. Haven’t had a problem at all with managing apps, emails or even streaming. Not sure why I hesitated on buying it. Great speed, picture and battery lasts for a long time.

Horrible thing was so lagged and slow I couldn't obtain internet to load or even do windows settings. I would never accept this thing even free is how bad it was. The mouse lagged just from the touch pad moving around. Control alt delete pulling up the task bar got the (not responding)

Not worth the money very very very slow processor pages take months to load

The screen went black and does not work after using for 6 months

It's light weight! It's pink! And it works really well. Keep in mind, it's not for gaming or major multi-tasking type things. I mainly use it to web surf and to pull up recipes in the kitchen. But it works great for small tasks and surfing. And it's soooo light weight and easily portable.

I was sent a laptop with someone else’s profile on it and it was scratched. Sent the laptop back and it was received in the 13th still haven’t gotten my refund. It should take this long for my money to go back on my card

Laptop runs super slow. Very laggy, would not recommend.

Bought this and it was an expensive paperweight. Took over an hour to do initial set up, only to find that it wouldn’t run any videos from YouTube, and wouldn’t open any web browers, wasn’t due to my internet. Went back to Best Buy spent a little extra and am extremely happy with my other purchase.

The laptop has completely stopped working and charging. It's a nice looking laptop. I'm disappointed because I gave it to my son for Christmas. And now the hard part, dealing with Best Buy for help! I will update as we move forward.