Customer Ratings & Reviews

Great product long lasting battery no complaints perfect

Purchased for my mother. She loves it more than anything I’ve bought her

Decent laptop Very east to set up Very beginner friendly

All of the employees were fantastic! The geek squad and every employee at Best Buy went over and above everything I could have on any expectation for customer service and helpful

It's slow in typing and opening the Internet but for the price it was worth it.

Much faster than I imagined. Nice coloring. Works well.

Haven’t used it much, but it’s a little slow. Hopefully gets better. But for the money it’s ok.

Reasonably priced, very basic laptop. Not being able to access my desktop, I wanted something larger than my phone screen for daily use. Easy to set up. Had no issues getting into Facebook, Pinterest or my banking information. The hubby has the same laptop and wasn’t pleased that I had purchased one. He said there’s no space on it to load anything like U tube, etc. I’m only using mine for searches, so I should be ok.

Excellent condition for an open box item, and works fine.

Good price for the HP value. Scheduled delivery was on time.

It runs a little slow. I bought it for school and am required to use Zoom. Error message stating low bandwidth appears at times.

Perfect for checking emails, it's pretty good if you are not gaming or trying to store alot of stuff.

It took a few hours for it to connect to my Wi-Fi and work well, I even took it back to the store for them to tell me tough crap. smh all I could do is return it or pay geek squad to look at it. Thankfully this nice Hispanic guy helped me with geek squad I say Hispanic guy because if I knew his name, I would say it because I thank him for helping me. I took it back home and it finally worked. So far so good now.

Thought this was the perfect gift for my grandson since he will be going to college. Liked it in blue cause it's his favorite color

The computer is good for the price. It slow to open windows pages.

Nice price and it gets the job done as far as grading papers and looking up stuff

I bought under 200 with free mouse for school. Works well for school work. No touch screen and keys do not light up. Somes time slow. I added sd card for more memory.

Very good product. It came on time for Christmas. I was happy.

Reviews were great so I purchased this. Had it for 2 weeks. Used it once to set up and second time I used it for school work. The second use I had the web open with 3 tabs and Microsoft word and it glitched several times and froze. Turned it off for the night and next day tried it and it would freeze trying to open the web and word. Went in to exchange for it and waiting for it to arrive. The geek squad had to help reset the old one because it was frozen and said that I was doing to much at one time for this laptop(a web browser and word i don’t think is much) and that even if i do what it can handle that with these ones that in 5 months it’ll likely give out and I’d have to buy a new one. I hoping with the new one that comes in I can make use of it.

This was a good purchase. No issues thus far, excellent condition. Customer service was great in store for pick up was seamless. I will continue to do business with best buy. 5 star experience