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Customer Ratings & Reviews

$349.99
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Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1225 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,225 reviews
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Shark self emptying robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the shark robot, but this one doesn’t map room by room like my old one did. It makes you map the whole house which is very inconvenient.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Bernadette,

      Thank you for sharing your feedback. We completely understand how important room-by-room mapping can be for convenience and customization. Our current design focuses on mapping the entire home to optimize cleaning efficiency, but we know this feature matters to many customers. We’ll make sure your input is passed along to our product team for future improvements.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. I love it. Will make your home chores some much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping, Overall performance

    Rated 5 out of 5 stars

    Shark Robot

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always liked Shark. This thing REALLY works. Its fascinating to watch it run around the house. We have 3 dogs that shed and this takes care of that. My wife loves it. We run it 2 scheduled times a week. Worth every penny!!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Mopping

    Rated 4 out of 5 stars

    Overall good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mapping and self clean is good. For cleaning, 90% good. Sometimes it is missing some debris.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a descent vacuum but I really didn’t want one I had to change bags. Took it a little longer than I expected to get hooked up to my internet but it may of been the internet overall satisfactory so far

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy with my ourchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart system and easy to install. It does well notifying you of errors, like the roller needs clearer. There are errors that seem to be false, for example it thinks it’s on a ledge but it’s only bumped up against a floor vent. I still think it’s worth its value

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 4 out of 5 stars

    Robot is life saver and time saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really life save and time saver for me as I am a working mom of 4 year todler and working full time ,I can’t get a chance to do cleaning as much I want but now I don’t have to wait for my day off to get mop and vacuumed because I bought this and it’s does everything for me so I have more time to spend with my kid .love this robot and it’s part of our family too as my daughter named fluffy bear ❤️

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my sharkie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this!!! Makes life so much easier specially on this busy holiday season

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robot cleans great. Fast and easy setup. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Its a vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works amazing as long as nothing gets stuck like shoe laces or rugs. Mop function is ok only used once.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's not too bulky and quiet compared to my previous irobot model. I like the design and suction depth. I'm still learning to work with the app but overall great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best and superb cleaning experience. It mapped my house in one go and started cleaning at the scheduled times and days without any hassles. It is smart with any obstacle and doesn’t it it hard. Comes in 3 different settings and I chose max whenever guests are arriving. Does the job fast and quick. I would recommend everyone to have this. I had purchased Roomba before and returned it within a week as it failed mapping my house every time. This is one is the best. I don’t really need to rely on cleaners for the job anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the ease of use and the cleaning capabilities of the product. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Matrix Plus 2-in-1 Robot Vacuum and Mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Matrix Plus 2-in-1 Robot Vacuum and Mop. It works as described. Cleans the floor very well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Clean Latifah

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new Shark. So much better than our Debot.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Life Saver !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cleaning bot has really changed the game in our home !! Works amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would buy again. Wouldn’t change anything about it.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping, Overall performance

    Rated 5 out of 5 stars

    Shark matrix 2in1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great love the mopping with it would recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark for sure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good I'm just think,that software could be better, vacuum's and mops quicker than another brand I have that just vacuums. And does a better job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Mopping

    Rated 5 out of 5 stars

    A Lifesaver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a household of two boys and two dogs this has been a lifesaver! So easy to switch from mop to vacuum and it is amazing how good a job it does.

    I would recommend this to a friend