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Customer Ratings & Reviews

$349.99
Save $350
Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1229 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,229 reviews
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Love my Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured out how to mop, I'm loving this little cleaner! My rugs and carpets are clean again, and I no longer need to mop! Love it's cheerful song as it begins to work.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Mopping

    Rated 5 out of 5 stars

    Baby Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this has made my life so much easier. It cleans the whole house and uses a pattern, unlike the random go-everywhere with the Rumba

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Yesssss get it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I was nervous about spring so much money on it because I could do all of this myself. But I kept reading the reviews on different sites and I finally broke down and bought it. I don’t regret it. I love it and I turn it on late at night to vacuum the floor and after it does that. It mops the floor. I am very thankful for the work it does. I’m very happy. Best thing I could do for myself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps gloors very clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife for our new bigger home and she loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Good one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robo does everything it has to. Sometimes it needs somebody to follow while its stuck between dining chairs or carpets. Slow but cleans well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Love it

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy it! Makes housework chores a lot easier on this mama of 3.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Workhorse cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very intuitive, and instructions make it try and error, but easy. Much better than a maid or cleaning the large floor space myself

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stress relief, reduce your amount of time when you clean the house

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Floor mapping

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a bit to map out the floors to be cleaned.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Auto robot for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I want both vacuuming and mopping. Does not hit the deep stuff but a few runs gets the vast majority of the stains.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Shark Matrix

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the shark vacuum and mop. It works great. However, there is a design flaw with the fluid reservoir. It has a small plastic clip that breaks pretty frequently.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Amie,

      Thanks for sharing your experience with the Matrix Plus.

      We’re glad to hear you love how it vacuums and mops, but we’re sorry about the recurring issue with the fluid reservoir clip. That kind of design flaw can be frustrating, and we appreciate you bringing it to our attention.

      Please reach out to our Customer Service team at 1-888-228-5531. We’re available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We’d love the chance to help.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    It's a love hate thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this vacuum. it does such a great job. Get the warranty, because it will break after a year of use (if you have pets). But i love it so much I just keep repurchasing

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Ultimate and must have.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One in all functionality, simple and easy to execute steps from start of install for the first time run. It left us impressed how fast it mapped our house and then was ready to clean. The ability to send the vacuum cleaner to a specific certain areas are some of its cool feature. Self cleaning feature also comes in very handy as now you are less worried about debris after every clean up. Wish we had the ability to map out second floor - may be it’s coming in the update of the app.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great home product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this vacuum robot in December and we are impressed with how it works. Requires minimal maintenance but provides best results. Picks up all the dog hair and mops very well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe this is one of the my best purchase from best Buy. It really works great and i am loving it.. Super easy, just sit back and relax and let robot works for you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot aspirador

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was everything expected, very good product.very good

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 4 out of 5 stars

    Yes, I would recommend it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum does wonders after you map your house a few times. It is a little pricey, but I guess it’s worth it if you’re lazy..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Really happy with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have several models from other brands and this is the first time I find a robot vacuum that satisfies my expectations. I would recommend it without a doubt.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Nice robot to keep around.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great app with it for designating areas and mapping areas for both wet or dry clean up. Easy to clean and use. Helpful for keeping up with the light clean up and keeping the hardwood shiny.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Purchased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it yet but the customer service when purchased was great!

    I would recommend this to a friend