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Customer Ratings & Reviews

$349.99
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Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1217 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,217 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mopping from the couch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Nothing like mopping while sitting on the couch!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Mothers day gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife for mothers day, and she loves it!!!. Amazing how smart this product is. Sweeps, mops and vacuums. Great investment.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Life changing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a hectic but fun lifestyle with 3 small children and a dog and keeping up with the floors has been the biggest headache for us. We decided to purchase one of these and give it a try and so glad we did. It did take time to put together and map the house but its quite intelligent and efficient. I know it will help us a lot and we can spend our energy on the kids instead of cleaning the floors!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great producer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product I bought two one for me and one for my neighbor. I waited until Black Friday to get it for great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perf for cat hair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My absolute favorite vacuum! I love that I can send it to vacuum while I’m not even home! Picks up all the pet hair great!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark Matrix Plus 2in1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hesitant to spend the money on a robotic vacuum but am so glad that we did. Have been a Shark Vacuum owner for years so I chose to go with the Shark Matrix Plus 2in1. It is great! With a shedding dog in the house it does the job on both carpet and laminate flooring. Love that it can also mop the floor - a lot easier than doing it with a mop and pail!!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Mopping

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife and she loves it. It mapped out the house perfectly and it mops and it vacuums almost as good as she does...lol

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Awesome product by Shark

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best robot vacuum I have ever had. Do all vacuum at the same time mopping

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Perfect Combo Robot Vacuum and mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this robot right after me and my family got a new place. Have kept the place clean both hardwood floor and carpet. My first mop robot and I like it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as my wife has an injured back. She loves being able to vacuum and mop while she relaxes her back.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product it keeps my floors clean everyday and worry free. Love the option that you can mop as well. Best Buy did really great on this item

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy to use great for dog hair clean great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Mopping

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to program and cleans great. With the mopping system it gets my floors shiny.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vacuum love mop not somuch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the vaccum part of this and self emptying. I do think the mopping part of this could be a lot better. The mopping pads are very thin. When my floor is mopped it it left with streaks.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does an amazing job at cleaning. I love how I can program it and it moves on its own.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 4 out of 5 stars

    Great !

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good if you don’t have pets , or atleast my dog was not a fan of it . But perfect for a quick clean.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Floors dont look clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had really high hopes on this one... Vacuum option still the best but the mopping is where the issue starts. I have tried it a few times and every time is the same, the floor ends up with a very visible marks giving it a not so clean look. I have an older version of the shark robovac and this was never a problem. Im thinking about returning it and get the old one.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that the model RV2610WA has disappointed you, and you wish to returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Mapping

    Rated 4 out of 5 stars

    Would buy again!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum and home mapping is super easy to use! I feel like the mopping takes a little longer than I’d like, so we haven’t used that feature as much. Still such a great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping, Noise level

    Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient little device. Fairly quiet and does a reasonably decent job. Should've bought one sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup works great it’s better than the robot version

    I would recommend this to a friend