Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1217 reviews
(1,217 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great little robot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This robovacuum is great.It helps us to keep down the pet hair and it has a great feature that allows us to focus it on certain areas.We know are high traffic
I would recommend this to a friendRated 5 out of 5 stars
My Vacuum story
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was such a good one with such a good deal I got it during Thanks giving but because of job loosing my job and with all uncertainty and in panic I returned it and now I am regretting because now I have to wait for that price till next thanks giving or pay 300$+ I tried all the robo vacuums from LG to Irobo this is the best one. this is my robo vacuum story.
I would recommend this to a friendRated 3 out of 5 stars
Dont like it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works for a couple of years until the ypu need to upgrade to a new one when they come out again. It keeps disco nectuong from the app and i have to keep resetting it. If you dont clean it often it leaves a smell behind when it dumps the trash in its bin.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Maria,
Thank you for sharing your experience. We understand how frustrating it must be to deal with frequent app disconnections, the need to reset, and odor issues when the bin isn’t cleaned often. This isn’t the experience we want for our customers, and we’d love to assist you further. Please give us a call at 1-888-228-5531, where one of our product specialists will be more than happy to help. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 3 out of 5 stars
Cleans well, terrible to set up
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well, definitely some work is needed on the software. When you first attach the mopping attachment it can take almost a full pass of my kitchen before it starts dispensing fluid. Also, the house mapping could be better or easier to tune. Took a couple hours to get it dialed in to mop next to our area rug but not on it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Wyatt,
Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We’re glad to hear that it cleans well, though we understand that the software and mapping setup could be more seamless. It’s great that you were able to fine-tune the settings to avoid mopping your area rug, but we appreciate your feedback on making this process more intuitive.
We’re always working to improve our technology, and insights like yours are incredibly valuable. If you need any further assistance in optimizing the mopping or mapping functions, our support team would be happy to help at 1-888-228-5531.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My best helper ever, made my cleaning way faster and easier.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
So far, so good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to replace a previous Shark bot and it's doing great. The learning feature for the map is actually pretty impressive, as we have lots of obstacles for it on most days with a teenager and home business changing the terrain on the regular without beating up furniture and walls. It does a solid job of picking up dust and a lot of pet hair. I have not had a chance to run the mop function yet, but it seems like something neat to try out soon.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 4 out of 5 stars
Great 2 in 1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great job picking up small stuff off of hardwood/tile. Gets the job done. Awesome for a daily tidy up. Mopping is a great feature, obviously not a deep clean. Does leave the floor looking good.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing no need to brush floors now and mop it too, cats like it also so pretty good thing - i recommend it to buy
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Saves my family so much time!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been wanting one of these for awhile and my wife finally said yes after I found it on sale for a good deal. Couldn’t be happier! Let the robot explore your house and it’ll map out each room and it’ll get to work. We have 3 cats, 1 dog and a 19m old baby, as you can imagne the pet hair and toddler snacks.. haha!
I would recommend this to a friend Rated 5 out of 5 stars
Shark Matrix Plus 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!! The Shark Vacuum does a wonderful job with our hard floors and carpet rooms. Amazing how much it will pick up.
I would recommend this to a friendRated 5 out of 5 stars
Great and picks up dog hair well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, very easy to set up and I've only had to empty it once after 4 months (I have a dog that sheds a lot so 6 months was never going to happen)
I would recommend this to a friend- Pros mentioned:Mopping
Rated 4 out of 5 stars
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this for a couple months now and my only concern with this is that no matter how many times I map my house, there's still spots that it won't go over. The 2 in 1 function is great and easy to remove and change.
I would recommend this to a friend Rated 5 out of 5 stars
Great product, it works!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! First type of cleaner ive bought and im happy i did, my house is clean, and it cleans daily, i get more time to do other things and i can trust the floors will be clean all the time. I recimend it to everyone.
I would recommend this to a friend- Cons mentioned:App
Rated 2 out of 5 stars
Not a good robot vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your time or money on this robot. The app is terrible and kept dropping the robot. Finally, the thing just froze. Brought it back.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, and thank you for your review and for bringing this to our attention. We’re disappointed to hear about your experience. This isn’t our usual standard, and we understand how frustrating it must have been dealing with the app repeatedly dropping the robot and the robot eventually freezing, leading to a return of the product. We’re truly sorry this issue led to that outcome. Your concerns have been noted, and feedback like this helps us continue improving the experience for you and others in the future. Kind regards, Shark Clean
Rated 3 out of 5 stars
Cleaning good but flimsy material
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this product for 9 months now. I am using it twice a week roughly for mop + vaccum. Although it does an acceptable job cleaning, the mop tank was broken twice in the past months. The brushroll is already worn out and the brushroll door also got broken. In no way I have abused the product. These are beyond minimal wear and tear of a good quality product. Usually the replacements are expensive and out of stock and not covered by warranty so its an additional $ . The software could also do better there are occasional glitches but not a deal breaker. So overall 3stars for doing the job but for quality 2 stars.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Arin,
Thank you for taking the time to leave a review.
We’re so sorry to hear that you’ve found this robot flimsy in terms of material and that replacement parts are expensive or difficult to find in stock. We will certainly share your feedback regarding the mop tank, brush roll, and brush roll door with the relevant teams for consideration in future products. However, if you still need any help with your product, please don't hesitate to reach out to our team by phone at 1 800 668 9600.
Kind regards,
Shark Clean
- Pros mentioned:Mapping, Mopping
Rated 5 out of 5 stars
Amazing quality and features for the value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and features and value. Does a great job mapping and mopping
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Shark vac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great! Love the self emptying but wish it came with more pads
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Great for Multi-Dog home
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so impressed with this product! I have four dogs, and it’s a lifesaver for keeping our home hair-free. The only downside is that it can’t be used upstairs, so I can’t use it to clean upstairs.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase, excellent product, I’m recommend.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Great Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, does a great job on my new vinyl floors. Both mop and vacuum. I have one dog and one cat as well!
I would recommend this to a friend