Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1226 reviews
(1,226 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does an amazing job at cleaning. I love how I can program it and it moves on its own.
I would recommend this to a friend - Pros mentioned:Mopping, Noise level
Rated 5 out of 5 stars
Convenient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Convenient little device. Fairly quiet and does a reasonably decent job. Should've bought one sooner.
I would recommend this to a friend Rated 4 out of 5 stars
Vacuum love mop not somuch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the vaccum part of this and self emptying. I do think the mopping part of this could be a lot better. The mopping pads are very thin. When my floor is mopped it it left with streaks.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Overall performance
Rated 5 out of 5 stars
Great device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup works great it’s better than the robot version
I would recommend this to a friend Rated 5 out of 5 stars
Great product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as my wife has an injured back. She loves being able to vacuum and mop while she relaxes her back.
I would recommend this to a friendRated 5 out of 5 stars
My Vacuum story
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was such a good one with such a good deal I got it during Thanks giving but because of job loosing my job and with all uncertainty and in panic I returned it and now I am regretting because now I have to wait for that price till next thanks giving or pay 300$+ I tried all the robo vacuums from LG to Irobo this is the best one. this is my robo vacuum story.
I would recommend this to a friendRated 4 out of 5 stars
Best purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product it keeps my floors clean everyday and worry free. Love the option that you can mop as well. Best Buy did really great on this item
I would recommend this to a friend- Pros mentioned:Mopping
Rated 4 out of 5 stars
Great !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good if you don’t have pets , or atleast my dog was not a fan of it . But perfect for a quick clean.
I would recommend this to a friend Rated 3 out of 5 stars
Floors dont look clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had really high hopes on this one... Vacuum option still the best but the mopping is where the issue starts. I have tried it a few times and every time is the same, the floor ends up with a very visible marks giving it a not so clean look. I have an older version of the shark robovac and this was never a problem. Im thinking about returning it and get the old one.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the model RV2610WA has disappointed you, and you wish to returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Mapping
Rated 4 out of 5 stars
Would buy again!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum and home mapping is super easy to use! I feel like the mopping takes a little longer than I’d like, so we haven’t used that feature as much. Still such a great buy!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
So far, so good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to replace a previous Shark bot and it's doing great. The learning feature for the map is actually pretty impressive, as we have lots of obstacles for it on most days with a teenager and home business changing the terrain on the regular without beating up furniture and walls. It does a solid job of picking up dust and a lot of pet hair. I have not had a chance to run the mop function yet, but it seems like something neat to try out soon.
I would recommend this to a friend Rated 5 out of 5 stars
Great little robot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This robovacuum is great.It helps us to keep down the pet hair and it has a great feature that allows us to focus it on certain areas.We know are high traffic
I would recommend this to a friend- Pros mentioned:Mopping
Rated 3 out of 5 stars
Cleans well, terrible to set up
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well, definitely some work is needed on the software. When you first attach the mopping attachment it can take almost a full pass of my kitchen before it starts dispensing fluid. Also, the house mapping could be better or easier to tune. Took a couple hours to get it dialed in to mop next to our area rug but not on it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Wyatt,
Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We’re glad to hear that it cleans well, though we understand that the software and mapping setup could be more seamless. It’s great that you were able to fine-tune the settings to avoid mopping your area rug, but we appreciate your feedback on making this process more intuitive.
We’re always working to improve our technology, and insights like yours are incredibly valuable. If you need any further assistance in optimizing the mopping or mapping functions, our support team would be happy to help at 1-888-228-5531.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My best helper ever, made my cleaning way faster and easier.
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Saves my family so much time!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been wanting one of these for awhile and my wife finally said yes after I found it on sale for a good deal. Couldn’t be happier! Let the robot explore your house and it’ll map out each room and it’ll get to work. We have 3 cats, 1 dog and a 19m old baby, as you can imagne the pet hair and toddler snacks.. haha!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing no need to brush floors now and mop it too, cats like it also so pretty good thing - i recommend it to buy
I would recommend this to a friend Rated 3 out of 5 stars
Dont like it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works for a couple of years until the ypu need to upgrade to a new one when they come out again. It keeps disco nectuong from the app and i have to keep resetting it. If you dont clean it often it leaves a smell behind when it dumps the trash in its bin.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Maria,
Thank you for sharing your experience. We understand how frustrating it must be to deal with frequent app disconnections, the need to reset, and odor issues when the bin isn’t cleaned often. This isn’t the experience we want for our customers, and we’d love to assist you further. Please give us a call at 1-888-228-5531, where one of our product specialists will be more than happy to help. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 4 out of 5 stars
Great 2 in 1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great job picking up small stuff off of hardwood/tile. Gets the job done. Awesome for a daily tidy up. Mopping is a great feature, obviously not a deep clean. Does leave the floor looking good.
I would recommend this to a friend - Pros mentioned:Mapping, Mopping
Rated 5 out of 5 stars
Amazing quality and features for the value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and features and value. Does a great job mapping and mopping
I would recommend this to a friend - Pros mentioned:Mopping
Rated 4 out of 5 stars
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this for a couple months now and my only concern with this is that no matter how many times I map my house, there's still spots that it won't go over. The 2 in 1 function is great and easy to remove and change.
I would recommend this to a friend