Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1226 reviews
(1,226 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great product, it works!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! First type of cleaner ive bought and im happy i did, my house is clean, and it cleans daily, i get more time to do other things and i can trust the floors will be clean all the time. I recimend it to everyone.
I would recommend this to a friendRated 5 out of 5 stars
Great and picks up dog hair well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, very easy to set up and I've only had to empty it once after 4 months (I have a dog that sheds a lot so 6 months was never going to happen)
I would recommend this to a friendRated 5 out of 5 stars
Shark Matrix Plus 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!! The Shark Vacuum does a wonderful job with our hard floors and carpet rooms. Amazing how much it will pick up.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Great buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Run 'Clean Latifah' on a schedule (yes you can name it) with the vacuum, switch out for the mop head every few days. It picks up much better than I originally thought. Having a toddler definitely pushes the limits on daily cleaning, but this Shark vacuum hasn't disappointed. Truly advise the slightly higher cost for the dust bin.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Great for Multi-Dog home
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so impressed with this product! I have four dogs, and it’s a lifesaver for keeping our home hair-free. The only downside is that it can’t be used upstairs, so I can’t use it to clean upstairs.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Shark vac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great! Love the self emptying but wish it came with more pads
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Great Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, does a great job on my new vinyl floors. Both mop and vacuum. I have one dog and one cat as well!
I would recommend this to a friend Rated 3 out of 5 stars
Cleaning good but flimsy material
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this product for 9 months now. I am using it twice a week roughly for mop + vaccum. Although it does an acceptable job cleaning, the mop tank was broken twice in the past months. The brushroll is already worn out and the brushroll door also got broken. In no way I have abused the product. These are beyond minimal wear and tear of a good quality product. Usually the replacements are expensive and out of stock and not covered by warranty so its an additional $ . The software could also do better there are occasional glitches but not a deal breaker. So overall 3stars for doing the job but for quality 2 stars.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Arin,
Thank you for taking the time to leave a review.
We’re so sorry to hear that you’ve found this robot flimsy in terms of material and that replacement parts are expensive or difficult to find in stock. We will certainly share your feedback regarding the mop tank, brush roll, and brush roll door with the relevant teams for consideration in future products. However, if you still need any help with your product, please don't hesitate to reach out to our team by phone at 1 800 668 9600.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does loss a connection once in a while but works very well.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase, excellent product, I’m recommend.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Very good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good………………………………..zzzzzxxsxzxxxxxxxxxxxxxxxxxxxxxxxxxzzzzzzzzzzzzzxxxddddxxdxxt
I would recommend this to a friend - Pros mentioned:Noise level
Rated 4 out of 5 stars
Super quiet
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a really good job, but can't pick up hair like if you shaved and dropped it on the ground or what not. But the no will get it if you switch over to that. The noise is 50-53 dbs, so super quiet.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark Matrix Plus 2-in-1 robot vacuum & mop WOW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shark matrix plus 2-in-1 robot vacuum mop is excellent! Works perfectly. My floors are immaculate and clean. Operates from the app on my phone. Cleans the 1135 square foot area in one recharge. LOVE this vacuum!
I would recommend this to a friend - Cons mentioned:App
Rated 2 out of 5 stars
Not a good robot vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your time or money on this robot. The app is terrible and kept dropping the robot. Finally, the thing just froze. Brought it back.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, and thank you for your review and for bringing this to our attention. We’re disappointed to hear about your experience. This isn’t our usual standard, and we understand how frustrating it must have been dealing with the app repeatedly dropping the robot and the robot eventually freezing, leading to a return of the product. We’re truly sorry this issue led to that outcome. Your concerns have been noted, and feedback like this helps us continue improving the experience for you and others in the future. Kind regards, Shark Clean
- Pros mentioned:Mapping
Rated 4 out of 5 stars
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This guy is awesome!! Very accurate mapping and does not miss any spots!!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark Robot Vacuum is a wonderful helper with the house chores. Minimize my actual cleaning time a lot.
I would recommend this to a friend Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with the vacuum so far. The matrix feature is great for creating smooth lines . Worth every penn so far.
I would recommend this to a friend- Pros mentioned:Ease of use, Mopping
Rated 5 out of 5 stars
Love it!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Love the app. Really cleans well!! Would recommend!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing i love it i can run it whole gong out and it clean amazing
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
A must buy!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this robot vacuum! Love the option between vacuuming and mopping
I would recommend this to a friend














