Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1226 reviews
(1,226 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Great Cleaning helper.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark Matrix Plus 2 in 1 robot vacuum is so worth the purchase. Easy to use, keep up with the daily vacuuming and light moping.
I would recommend this to a friend - Cons mentioned:Navigation
Rated 4 out of 5 stars
The tornado
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works good like a tornado. make sure nothing is in it’s way or it will try to eat it up, including the dogs bed, the wires under the adjustable bed, Christmas tree skirt, etc
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Great help
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy. This little guy is so good. I'm only sad I didn't get one sooner. The mop function is amazing. I have 2 cats and a dog and wood floors. It used to be impossible to keep up with the hair. It runs every morning before anyone is awake and my floors have never been cleaner. Its way quieter than I expected and I was worried it would fall down stairs but no problems.
I would recommend this to a friend Rated 5 out of 5 stars
Shark matrix 2 in one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is incredible. It cleans the floors and carpet amazing . Easy use and easy to clean
I would recommend this to a friendRated 5 out of 5 stars
No worries
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy worry free amazing work i recommend busy families to get this
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Shark vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a little trial n error bit its been worth it. I'm extremely happy with this purchase!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Shark is always the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Recommend robot vaccum - you will fall in love
I would recommend this to a friend - Pros mentioned:Noise level
Rated 4 out of 5 stars
Robo Vacuum/Mop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New vacuum/robot mop works well. Quieter than previous robot vacuums. Mop is decent but don’t expect perfection.
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Living up to expectations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a lot of reviews of many different robot vacuums, we determined that Shark was a preferred brand. We had a list of features that we knew our choice had to have. This had almost everything we wanted. It’s only been a few months since our purchase but this robot has lived up to all we researched.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is amazing! It cleans deeply and thoroughly, and my mom really likes it (she gets less tired). All you have to do is make sure there’s nothing lying around, and it does the rest on its own.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very good product , in moping not that much but in all its good
I would recommend this to a friend Rated 3 out of 5 stars
The shark matrix robot mop and vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cleaning is good, how ever it concounters issue with mopping after couple of weeks. The shark customer care is waste of time and never helps you.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Sujith, thank you for sharing your feedback. We’re glad to hear that you’re satisfied with the vacuum’s cleaning performance, but we’re very sorry to learn about the issues you’ve experienced with the mopping function after a few weeks of use. We’re also concerned to hear that your interactions with Customer Care were not helpful. This is not the level of support we aim to provide. We’d like the opportunity to help resolve the mopping issue and improve your experience. Please consider reaching out again to our Customer Care team at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), so we can better assist you. Kind Regards, Shark Robot
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Good bot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! With us having 2 dogs it keeps up with the hair very well and the mopping side of it also does well ,we do have to have it run twice to get a good cleaning.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Vac+mop Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, just set up an schedule for it, and no worries
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Business
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome easy to use the best vacuum we love it. It’s very cool.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Or personal maid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work amazing. Makes my life alot easier not needed to clean floors all the time. We have 4 cats and a dog.
I would recommend this to a friend - Pros mentioned:Ease of use, Mopping
Rated 5 out of 5 stars
Shark does it again!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up! Works great! So nice to come in to clean floors.
I would recommend this to a friend Rated 2 out of 5 stars
She has issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box it worked GREAT, within 2 weeks it she developed a drinking problem. Constantly stuck, sometimes on phantom items, spinning in circles, would only travel about 2 feet from her home. Granted, those 2 square ft look amazing. This is my second and was an upgrade to the one I have had for years without issue.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thank you so much for writing a review. We're truly devastated to hear that the Shark Matrix Vacuum isn't working as expected. We understand how frustrating it is when your vacuum constantly gets stuck, spins in circles, and only moves a couple of feet from the dock. This isn't the experience we want for you, and we warmly encourage you to give us a call at 1-855-427-5127. We'll confirm that your Robot Vacuum is performing as it should to ensure you do have a quick and effortless cleaning experience in your home. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean.
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Great addition to make your life easy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 1st robot vacuum and mop combo unit. After initial set-up and learning curve, I am pleasantly surprised by the amount of things this device can do. It has made our lives much easier as I have scheduled it to start late night and by the time we get up our main living area and kitchen are all clean. We usually perform mopping during the day. I am thinking about getting a Vacuum only unit so we can use it in our 2nd level.
I would recommend this to a friend - Cons mentioned:Navigation
Rated 4 out of 5 stars
Very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vacuum cleaner, very good vacuum cleaner, only it gets a little out of place.
I would recommend this to a friend