Customer Ratings & Reviews
- Model:
- RV2610WA
- SKU:
- 6514530
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Vac+mop Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, just set up an schedule for it, and no worries
I would recommend this to a friend - Pros mentioned:Ease of use
Business
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome easy to use the best vacuum we love it. It’s very cool.
I would recommend this to a friend - Pros mentioned:Mapping
Moms Christmas gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mother wanted this for Christmas. I was skeptical but after setting up and seeing the home mapping feature go into work I quickly saw that this was totally worth it
I would recommend this to a friend - Pros mentioned:Mopping
Very pleasantly surprised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical about this actually working. Im totally amazed and surprised the great job that it does. I would definitely recommend getting this.
I would recommend this to a friend She has issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box it worked GREAT, within 2 weeks it she developed a drinking problem. Constantly stuck, sometimes on phantom items, spinning in circles, would only travel about 2 feet from her home. Granted, those 2 square ft look amazing. This is my second and was an upgrade to the one I have had for years without issue.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thank you so much for writing a review. We're truly devastated to hear that the Shark Matrix Vacuum isn't working as expected. We understand how frustrating it is when your vacuum constantly gets stuck, spins in circles, and only moves a couple of feet from the dock. This isn't the experience we want for you, and we warmly encourage you to give us a call at 1-855-427-5127. We'll confirm that your Robot Vacuum is performing as it should to ensure you do have a quick and effortless cleaning experience in your home. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean.
- Pros mentioned:Overall performance
Robot floor cleaner.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife is loving this cleaner. Best buy i made from Best Buy.
I would recommend this to a friend - Pros mentioned:Overall performance
Expensive but decent job easy setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thonk its expensive but dies a great job lets see in 6 months
I would recommend this to a friend - Pros mentioned:Mopping
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great piece of equipment. It is the first time that I actually use any of these robots but I'm very happy with the result. I don't have to worry anymore for cleaning my floors. I have set it up to clean my apartment three times a week and it does it automatically. I love walking into my apartment and see the floors clean and smelling good.
I would recommend this to a friend - Pros mentioned:Mapping
Wonderful vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this Shark 2 in 1 for less than a month and I love it. The mapping feature works wonderfully. I send it to the kitchen to vacuum and then it returns home. That is so handy to do a quick vacuum in a particular room. Spot cleaning is an awesome feature as well. I used the mopping attachment once and it worked pretty good. For a quick clean up, this is a great little machine.
I would recommend this to a friend - Pros mentioned:Mopping
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. Having a German Shepherd, a cat, and 3 kids, we really put “Harry Henderson” to work. I would highly recommend this product
I would recommend this to a friend - Pros mentioned:Mopping
Doing a great job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is doing a great job, we had 2 previous vacuum and mop robots in the last year that either broke or didn't do a good job. This one by far is superior, we are very happy with the cleaning and software definitely recommend.
I would recommend this to a friend - Pros mentioned:Mopping
Makes my life easy
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing cleans so well. Makes my life super easy.
I would recommend this to a friend Good vaccum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great cleaning both on carpet and hard floor. Mop function works fantastic. App provides flexibility in terms of schedule, areas to clean, carpet zones etc
I would recommend this to a friendBetter than the roomba we had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good it really sucks it picks up better than our plug in vac and I don’t have to push it around it empty’s and does its thing it even found a sock we had given up on seeing ever again very happy with it
I would recommend this to a friend- Pros mentioned:Mopping
Tony Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this robot. So much easier to use than the other brand I replaced it with. The mop function is awesome as it actually mops like I would. It actually scrubs as it goes and doesn’t leave the floor wet. The vacuum is powerful. The self-emptying is handy as it docks and empties to complete the whole house.
I would recommend this to a friend - Pros mentioned:Mopping
Sharp auto Vac
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works as expected. Except it can't cross a carpet and then mop a floor unless you pop in the mop. Maybe because it can't climb the threshold with it on...?
I would recommend this to a friend - Pros mentioned:Ease of use
Great Item. Clean your home from anywhere
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my mother. She’s been loving the ease of using it. She is able to vacuum her home while being miles away from it. My only critique is that you have to swap the mop manually, which isn’t too much of a hassle.
I would recommend this to a friend Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was great in thr kitchen and bathrooms, but did a poor job on low carpet. Also couldnt get the mop function to work at all. The mop pad just wouldnt ever get wet, and the robot itself would just go everywhere except the areas i told it to mop.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Lucas, thank you for sharing your feedback. We're sorry to learn about your experience with the Shark RV2610WA. You noted that it performed well in the kitchen and bathrooms, but struggled on low carpet, and that the mop function was ineffective, the mop pad never got wet, and the robot didn’t follow the designated areas for mopping. This is certainly not the experience we aim to provide, and we understand how upsetting this must be for you. We’re here to assist you. Please reach out to our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET. We have recorded your concerns and will take the necessary steps to resolve this matter. Kind regards, Shark Clean NA
Cleaning master
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave it to my mom as a gift, she loves it so much. Helps clean up the house and makes the work load on her super easier.
I would recommend this to a friendMap needs some work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum cleaner works great. When I tried to mop a small area, it refused to go. It was leaving the dock, making the regular noise then returning to the dock without doing anything. It is very quick to map the area, but it took me 3 or 4 attempts to recognize my 2 bedroom apartment. The app is not precise to separate the rooms. I wish the AI could recognize the hard/carpet lines on the border of the room and adjust it accordingly. When I'm vacuuming my dining area (hard floor), 1 foot into the carpet (living room) is also interpreted as if it is in the dining area.
I would recommend this to a friend