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Customer Ratings & Reviews

$349.99
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Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1225 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,225 reviews
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    So far worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive even on sale it cost 4 bills especially comparing it to other robot vacuums but worth it if you have a pet. It does well for vacuuming and mopping. The mapping function is a bit annoying but you have that issue in the beginning.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Shark 2 in 1 robot clea i

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my cleaning robot it's really helping me a lot great works

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great combo vac

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great combo mop and vacuum robot. Easy to use but mop does use a lot of cleaner. The mop does a decent job of cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Mopping

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to use. Cleans well and takes up little space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loveeeeee it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need this in your life PERIOD. Just fyi you still need to vacuum and mop but this would definitely help and save you some time. I like to use it when i’m not home or at night. It collects dust and makes my floors look shiny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent if your dogs a heavy shedder I would just recommend doing a just vacuum pass then vacuum and mop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Map needs some work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum cleaner works great. When I tried to mop a small area, it refused to go. It was leaving the dock, making the regular noise then returning to the dock without doing anything. It is very quick to map the area, but it took me 3 or 4 attempts to recognize my 2 bedroom apartment. The app is not precise to separate the rooms. I wish the AI could recognize the hard/carpet lines on the border of the room and adjust it accordingly. When I'm vacuuming my dining area (hard floor), 1 foot into the carpet (living room) is also interpreted as if it is in the dining area.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy, it’s so loud and does not pick up stuff just pushes it around. Returned

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Luke,

      Thank you so much for sharing your review. We're disappointed to learn that your Shark Robot Vacuum didn't work as expected. We understand how frustrating it can be when your vacuum is loud and doesn't suction well, and it prolongs your cleaning tasks. We're truly sorry to hear that you returned the vacuum. For future reference, you can contact us at 1-855-427-5127, we'll look into the matter and ensure that your unit is performing as it should to ensure an effortless cleaning experience. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We do hope we're able to restore your confidence in our brand.

      Kind regards,
      Shark Clean.

  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark robot vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new robot vacuum! It clean very good, take time to come back and reclean, mopping clean. It is a good size which gives it clean under bed and cabinets

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dust pan broke in a month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an amazing addition to our home and so convenient, just wish it was more sturdy. The dust pan broke in less than a month.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good vacuum

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love not having to pull a vacuum out all the time. This does the job each day automatically without me even thinking about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome vacuum!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a GSD and anyone who has had GSD knows how much they shed. This vacuum has made my life so much easier. I’ve had other vacuums and I can say this one by far is the only one that can keep up with my dog.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Robo Vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing product so far. Used it for a week now. Picks up debris on floor great!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Great shop with this robot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it in both modes and works perfectly. The App is working great. Maybe you need time at the beginning to configure your house map and areas but having this tool makes everything easier and better. My wife is in love with this robot because floors look shiny everyday. I recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Easy clean with Shark Robot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for being our first robot vacuum. Mopping feature is really goos and self clean feature helps not needing to empty the trash daily. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with how well it cleans, it is meticulous in her work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Christmas gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on all floors and is easy to work with app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my shark!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It’s work I don’t have to do and I’d but another for downstairs if I could!!!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Best Investment Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this product was such a great investment my wife loves it because she no longer has to sweep or mop!!! We have hardwood flooring throughout the entire house an it does a great job vacuuming and mopping so easy to program and it empties it self!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Best Buy is the best <_>

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the best robot for cleaning running smoothly It’s make the flooring very clean. I’m really happy that I get it from Best Buy. The best choice that I get anyone ask me one to 10 it’s hundred to 10.

    I would recommend this to a friend