Customer Ratings & Reviews

This is a very good vac/mop robot. I had to replace my IHome robot after it died on me and I bought the Shark robot to replace it. The Shark does a much better job at vacuuming and mopping works great. My opinion is it's a keeper.

Absolutely worthless. I never can go to or find the dock, battery doesn’t last, floors are dirtier after it “mops”. Yes, I clean the pads, the unit, the dock, the sensors. These things are absolute garbage. In fact, Shark/Ninja has been on a decline. I will ever buy another one of these again.

Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black is Good

The vacuum could be a little stronger but the mopping feature for sure is my favorite part. Does a really good job overall. It does loose a little power on the vacuum side after a while though.

It works great for cleaning and even a surface level mop. The problem is once a month it randomly disconnects from the app and the only way you can fix it is by deleting it and fully reconnecting. The first time it did that I lost the home’s entire map and had to redo them. The past few times it has kept the map. Either way- it’s annoying to have to manually reconnect each month for no apparent reason.

this one's a really great robot vacuum and mop. so obedient that it is inspiring...

Loved it for a year... then it started falling apart. The water reservoir started leaking, the spring-loaded release button fell off, and it started only vacuuming the edges of the kitchen (ignoring the rest of the floor). My Roomba lasted 10 years without a problem. VERY frustrated with this vacuum.

Good product but didn't understand that we need to manually change the vacuum/ cleaning mode

Is super easy to set up and clean super 100% recommend.

Great purchase, works sweet! However, can't get the app to work. I purchased the product in the US, but as a gift and brought it overseas to the middle east. Every time i try to add the robot to the wifi, it goes error. Might have to do with the location, but manually works neatly.

The best employee in my home every week!!, being honest, is super easy to program and clean very deep

Absolutely love this unit. I switched from iRobot to shark and I could not be happier the precision when it comes to mapping is flawless. I’ve had no issues yet and it’s been over two months.

I run this overnight and it is such a joy coming downstairs and seeing perfect carpet lines! It picks up all the dog hair on both the hard floor and carpet and gets every section! I have been recommending thsi to everyone!

Very expensive gadget for a short lifespan. It stopped mopping (liquid feeding mechanism) in 5 months. It was pretty good at moping when it was working. Not very intelligent route algorithms and would stuck time after time (chair, stairs, carpet) but not very annoying.

Love it. Actually does a good job vacuuming and when mopping doesn't leave a sticky feelbto the floor. My only con is that you have to swap out the bin when not mopping but even with that i will still take this anyday.

I absolutely love my SHARK vacuum. I love that It maps out the house and I can set it to vacuum different areas. I am able to set a schedule and also omit areas that I do not want mopped.

The app isn't very user friendly. The device is much more quiet than the competitor brand I bought first (and took back). Floors are clean!

This is the second vacuum we have purchased. First with the mopped fearure. Having two big dogs it really helps keeping the floors clean.

Its really very good cleaner . Simple , useful, quality

With 2 very shedding dogs in the house and an extremely busy schedule it’s great to come home every day to vacuumed floors. It does a great job and has relieved me have having to vacuum