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Customer Ratings & Reviews

$349.99
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Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1226 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,226 reviews
  • Rated 5 out of 5 stars

    It’s perfect for save time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine, clean perfect, easy to use and clem

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great robot vac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this vac. Love the BAGLESS self empty. Not many offer this feature. Seems to pick up well overall. Works well on carpet for a robot. We have 2 dogs. Haven’t tried the mop feature yet. Would highly recommend if you have pets!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Robo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and it's helpful in cleaning the house. Fixing is easy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Shark matrix

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and dose an amazing and very easy to setup and use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great technology

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having the ease of working the vacuum through my phone. Great purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Little helper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine, it keeps my floors clean when life gets busy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharkira, Sharkira!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Sharkira, she cleans our floors and vacuums after the baby. Only thing I would say is keep ribbons and bows off the floor, and set her for a time you will be up to make sure the little ones hair ties are picked up. Definitely makes life easier and no more mopping weekly! The app does take a bit to get used to, but after figuring out how to sync its easy!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    My lucky charm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really am enjoying learning this new vac/mop. Sure at first it was challenging mapping my house out, but now that I’ve gotten the hang of it; its working like a charm

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great Vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this vacuum robot does the job well , and cleans well

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it, cleans very good, the only thing i dont like about it is that you cant schedule cleaning just for specific room. No option for that. It does the whole house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Vacuum wonder

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing. I use this everyday runs on its own during the evening.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark is my favorite shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for cleaning , so efficient in saving time and energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really a good buy. The vacuum clean excellent. We recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Robot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good robot vacuum, parts degrading are the only issue

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Clean very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this equipment, is friendly to use and clean very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two years later, and she still does the job. If you have a big dog that sheds alot, you will have to empty the canister more. But, it is very advanced.

    I would recommend this to a friend
  • Cons mentioned:
    Obstacle avoidance

    Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets stuck on socks easily, but no complaints outside of that! Picks up dog hair very well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Meets expectations, easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup, explanations, and controls with the compatible app that my parents had no trouble managing. Works as described and does a great job for the value!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t get the combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I switched over from a iRobot i3 to this shark man I was hopping this would work definitely DO NOT buy the combo vacuums it’s point less when you constantly have to switch the containers over from the mopping and the vacuum container. I definitely recommend only getting the self cleaning vacuum that part is awesome, but having to switch back-and-forth and empty out the vacuum attachment gets annoying it defeats the purpose of self cleaning and does OK mopping not the greatest. And I’m kind of stuck with this one because my return date was expired by one day and I failed to add the extended warranty was just super busy at work. We’ll see how this will last and for the price I would get separate one for vacuuming and one for mopping, the combo is not practical.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    IRobot

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My irobot the best investment so far do what is supposed to and more, really satisfied

    I would recommend this to a friend