Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1226 reviews
(1,226 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mopping
Rated 4 out of 5 stars
Its ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So the vac and mop work great. But the fact you have to swap out the mop. Or the vacuum kinda sucks.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great product for SAHM
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it helps a lot with a newborn baby!! Forever recommend it
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Christmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift.Work very well. She loves it.cleans well
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its really helpful to lazy person like me. Mopping function is awesome.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Perfect robotic cleaner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this robotic cleaner! Not only does it suck all dirt on the floor, it mops and leaves my house smelling wonderful!!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Love it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this vacuum! It does a fantastic job on carpet and tile. The mop feature is awesome.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
I love my Shakira, this the name we put to it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing product, clean the house all through over, living the clean an brilliant without any particle of dust. I recommend this brand as the best purchase
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Great shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item and it works real good very easy to set up
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark robo vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The robo vacuum is the best!. We named ours Tony and he’s fa fantastic cleaner. Set him to clean and go to work. When we come home he is all done and charged up ready to go again.
I would recommend this to a friend Rated 2 out of 5 stars
Dissapointed with this model.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always loved the Shark brand, but this model was a real letdown compared to my previous Shark robot. The main issue was with the mopping function—the water didn’t dispense properly onto the pad, leaving it dry and ineffective. On top of that, it struggled to pick up debris, which my older Shark handled with no problem. I was excited about the features like sonic mopping and self-emptying, but in practice, the execution just wasn’t there. The messy water system and poor cleaning performance made it frustrating to use. Sadly, while I’m usually a big Shark fan, this model feels like a flop.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Bryce,
Thank you for taking the time to leave a review and for letting us know you've always loved the Shark brand.
Nonetheless, we're so sorry to hear that you were disappointed with this model. We understand how concerning it is that the mopping function was not working well and that it struggled to pick up debris. We'll pass your feedback about the sonic mopping and self-emptying along to our team for future review. We kindly invite you to reach out to our team by phone at 1-800-668-9600; we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Not great, Best Buy even worse.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my wife for xmas. It would not reconizthe mop attachment by the 10th of january. Tried to trouble shoot myself for a week. Finally had time to bring it back for an exchange. Best buy told me nope sorry been over 15 days. So with no help there on my $700 vacuum, I emailed shark. Shark is sending me a new mop head apparently however its not in stock and they cant tell me when it will ship. I asked for a unit so I can exchange and was told nope sorry. Now I have a $700 robot that sits there. So moral of this story is dont buy from best buy and shark because neither one will fix your issue. Good luck.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thank you so much for taking the time to share your experience with us. We understand how incredibly frustrating it must’ve been to have your robot stop recognizing the mop attachment so soon after purchasing it, especially after trying to troubleshoot the issue on your own. We also recognize how disappointing it feels to be waiting on a part that’s currently out of stock. This truly isn’t the experience we want for our customers, and we appreciate your patience throughout the process so far. We’d really like the opportunity to take another look and explore what more we can do to help get your unit up and running. Please give us a call again at 1‑888‑228‑5531, where one of our product specialists can review your case in more detail and see what options may be available. We hope to regain your confidence in our brand. We're available Monday to Friday: 9 a.m. – 9 p.m. ET and Saturday: 9 a.m. – 6 p.m. ET.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Would recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing! I love this machine. Keeps my floors clean even with several dogs coming in and out several times per day.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good!! Works just as they said it would..
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Why didn't I get one sooner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Have not yet used the mopping option but love the mapping and scheduling of cleaning!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it as a single man I never have to sweep again I come home floors stay clean perfect for people who have busy lives
I would recommend this to a friend - Pros mentioned:Mopping
Rated 1 out of 5 stars
Do not buy, horrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. The device itself has the potential to clean well, but the software and phone app are the worst I have ever used. It still has not correctly mapped my small apartment despite 8 attempts at mapping that took over 10 hours to get completed. When it does clean it only goes around the edges of the space, never cleans the middle of any floor. The app is consistently not showing the map and does not follow commands. I thought maybe the first robot was just defective so I returned it and tried again, but the second one is just as bad. Horrible product, no wonder it's on such a big sale.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Jonathan,
Thank you for taking the time to leave a review.
Based on the performance you’ve described, it sounds like there’s a chance the Matrix Plus may not be working as it should. Could you please give our team a call at 1-855-427-5127 if you still have the second robot? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Great product cheap parts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product does as expected the only downside is the clip that holds on the tank is extremely cheap plastic and broke within a week so held together with tape till a replacement is available.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for sharing your experience!
We're really sorry to hear about the issue with the tank clip, which is definitely frustrating. While we're glad the product is working as expected otherwise, we understand how disappointing it can be when a small part affects the overall experience. Please don’t hesitate to reach out to our customer service team at 1-800-668-9600. We'll be happy to assist with a replacement or any further support you need. We are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. ET.
Kind Regards,
SharkClean
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Remy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the shark! Its a great invention, just program it and it vacuums the designated areas each morning!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark AI 2in1
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product makes life so much easier! Cleans wonderfully! I am completely satisfied with my purchase and even plan to buy my daughter and son in law one for Christmas!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
The best babyshark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best handsdown!!! My wife loves her mothers day present. No more vaccum or mopping baby shark does it all!!!
I would recommend this to a friend