Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1226 reviews
(1,226 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Amazong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed this for my home! I love it and works great.
I would recommend this to a friend Rated 5 out of 5 stars
Good Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome so far way better that my old Neato. I have not used the mop attachment yet. But, the vacuum has been great.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Floor care
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes cleaning my floors in my home much easier with my dogs.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum works great! Mopes the floor and leaves no streaks
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best thing I’ve ever bought
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never liked the rumbas at all. Bought a shark and was blown away by the performance way better than the competitors 115,000% recommend the shark over any other robot vacuums
I would recommend this to a friend - Pros mentioned:Mopping
Rated 3 out of 5 stars
Shark.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good, it works like it should. No regrets. Two thumps up
I would recommend this to a friend Rated 5 out of 5 stars
Dog hair removal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to help keep up with cleaning dog hair throughout the house.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent work done during last one year did not have issue
I would recommend this to a friend Rated 5 out of 5 stars
Love it!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it!!!!!!!! Vacuum and mops amazing!!
I would recommend this to a friendRated 5 out of 5 stars
Shark bite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product! The dustbin fills up fast though! Good luck!
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Works as expected, worth of the money you put.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected, only suggestion I would give is to make the mop to auto clean.
I would recommend this to a friend Rated 3 out of 5 stars
Expected more for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great in the beginning but now it constantly will get suck in different areas of the house and just basically spin in circles
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Rickey,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your Matrix Plus is getting stuck and spinning in circles. We understand how frustrating this must be, and we’d like to help troubleshoot the issue. Please reach out to our Customer Service team at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Shark Vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the vacuum! Does a great job and is easy to set up even for a non tech person like myself.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great. Does an excellent job of cleaning and vacuuming. Definitely worth it. Would recommend to get.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Top Notch!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was delivered on time; works like a charm!
I would recommend this to a friend Rated 5 out of 5 stars
Cleaner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good! It helps clean the house and empties itself.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Great Deal
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely Love! Had a basic IRobot before and so glad that I chose Shark! It does all the cleaning for me!
I would recommend this to a friend Rated 2 out of 5 stars
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does it’s job sometimes other times it just spins in circles until there is a code or gives up and wants to return to dock the half the time it can’t even find its own dock don’t buy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there, thank you for taking the time to share your experience with us. We’re disappointed to hear the trouble you’ve been having with your robot vacuum, and we completely understand how frustrating this must be. A robot vacuum should make cleaning easier, not spin in circles, show error codes, or attempt to return to the dock only to struggle to find it half the time. This isn’t the experience we want for our customers, and we’d really like the opportunity to look into this further to ensure your robot vacuum is functioning properly and to determine whether something may be malfunctioning. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean
Rated 1 out of 5 stars
Do not buy this product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does an ok job to help with maintenance but you do need to still clean after. I was expecting more out of it. My mop function stopped working as well. The system keep telling me that the mop liquid needs to be refill but it’s full. I tried everything but still having issues. My window for return ended. I didn’t realize that it was such a short return window. However, I contacted Shark directly because in less than 30 days it was having issues. Extremely disappointed for such a pricey item.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Jessica,
Thank you for taking the time to share your experience. We’re happy to hear that you reached out to us directly, and we truly hope the issue with your mop function has already been resolved. This certainly isn’t the experience we want for our customers, and we understand how disappointing it must've been, especially so soon after purchase. If you’re still having trouble, please don’t hesitate to give us a call at 1‑888‑228‑5531, where one of our robot product specialists will be more than happy to help turn this around for you. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET and Saturday: 9 a.m. – 6 p.m. ET.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
So far so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is one of the best purchases we’ve made! We have been using our shark matrix since we bought it. It’s been working great
I would recommend this to a friend














