Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • My Robot - Ready to Mop 100% Matrix Mop x I HEPA Anti-Allergen Exclusive Feature Matrix Mop: A specialized mopping pattern that uses a Swirling and scrubbing action to remove stuck-on stains from targeted areas. Identity a spot in your home and let your robot shine a You can also Matrix Mop SXS aren the app. Just place the robot on 1h 2TUm - MATRIX CLEAN Shark CLEAN MATRIX MOP - 2-IN-1.
  • 2-in-1 Robot Vacuum & Mop: Powerful vacuuming + Sonic Mopping. No spots missed. Cleans in precision grid + better edge cleaning & HEPA base. MOP. 2-in-1 Vacuum.
  • MATRIX CLEAN: No spots missed.
  • Sonic Mopping picks up dry debris and scrubs 100x per minute to remove stuck-on stains. It is safe for use on all sealed hard floors, including wood, tile, and laminate.
  • The text on the image reads: "Cleans Edges & Corners 50% BETTER. Cleaning. Uses blasts of air to pull debris into the cleaning path. Shark MATRIX PLUS MOP 2-IN-1 VACUUM."
  • The text on the image is already grouped and correctly written. It reads: "Anti-Allergen Complete Seal Traps 99.97%* of dust and allergens, keeping them out of the air you breathe. Down to 0.3 microns."
  • The image features a Shark Bagless Self-Empty vacuum cleaner with a 60-day capacity. The vacuum is designed to empty itself into a bagless base, providing a convenient and efficient cleaning experience. The vacuum is also equipped with an anti-allergen feature, making it suitable for individuals with allergies. The image showcases the vacuum cleaner on a wooden floor, emphasizing its cleaning capabilities.
  • Incredible Suction Power Picks up dry debris on hard floors and carpets. Shark Matrix Plus Mop 2-in-1 Vacuum.
  • Precision Home Mapping uses 360 LiDAR vision to automatically map every inch of your home, day or night. The Shark 2 Shark MATRIX PLUS MOP 2-04-1 Vacuum is a product that can be used for this purpose.
  • Detects & Avoids Objects: Sees objects in its path and cleans around them.
  • Powerful Pet Hair Pickup: Suction power and self-cleaning brushroll pick up pet hair with ease, and the robot empties itself into the anti-allergen sealed base. HAIR SELF-CLEANING ANTI-HAIR WRAP BRUSHROLL WRAP STANDARD BRUSHROLL vs Shark.
  • Recharge & Resume: The robot returns to its base, recharges, and can pick up where it left off.
  • Easily Customize Your Clean: Select a specific room or schedule whole-home cleans from anywhere with the SharkClean app.
  • Shark Matrix Plus 2in1 Robot Vacuum & Mop Trailer Video video 1 minutes 21 seconds
  • Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop Features video 1 minutes 35 seconds

Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

Model:
RV2610WA
SKU:
6514530
Highly rated by customers for:
$349.99
Save $350
Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1228 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,228 reviews
  • Pros mentioned:
    Ease of use

    Shark smart vacuum-mop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and was easy to set up. Use it everyday and set the schedule. Does not get stuck. Mop function works well also.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Triple love!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love love it ! How’s that for a review ? Wish I got one sooner. Shonda in Sanger Texas

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Sharkee

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, especially the mop up feature. The app is great you can identify every room, clean certain areas from your phone or tablet.

    I would recommend this to a friend

  • Don’t buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does it’s job sometimes other times it just spins in circles until there is a code or gives up and wants to return to dock the half the time it can’t even find its own dock don’t buy

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there, thank you for taking the time to share your experience with us. We’re disappointed to hear the trouble you’ve been having with your robot vacuum, and we completely understand how frustrating this must be. A robot vacuum should make cleaning easier, not spin in circles, show error codes, or attempt to return to the dock only to struggle to find it half the time. This isn’t the experience we want for our customers, and we’d really like the opportunity to look into this further to ensure your robot vacuum is functioning properly and to determine whether something may be malfunctioning. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean

  • Pros mentioned:
    Mopping

    Shark vacuum

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The application setup is kind of confusing but the vacuum does a great job cleaning the floors.

    I would recommend this to a friend

  • Do not buy this product!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does an ok job to help with maintenance but you do need to still clean after. I was expecting more out of it. My mop function stopped working as well. The system keep telling me that the mop liquid needs to be refill but it’s full. I tried everything but still having issues. My window for return ended. I didn’t realize that it was such a short return window. However, I contacted Shark directly because in less than 30 days it was having issues. Extremely disappointed for such a pricey item.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Jessica,

      Thank you for taking the time to share your experience. We’re happy to hear that you reached out to us directly, and we truly hope the issue with your mop function has already been resolved. This certainly isn’t the experience we want for our customers, and we understand how disappointing it must've been, especially so soon after purchase. If you’re still having trouble, please don’t hesitate to give us a call at 1‑888‑228‑5531, where one of our robot product specialists will be more than happy to help turn this around for you. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET and Saturday: 9 a.m. – 6 p.m. ET.

      Kind regards,
      Shark Clean

  • Great

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it; it does an amazing job. I rotate the extra pads in the washer to keep them fresh. I initially bought an iRobot, but it didn't quite meet my expectations. Since switching to a Shark vacuum, which was also more budget-friendly, I've found it to be far more effective for my needs. If you shed a lot of hair lol, you will need to remove them from the rollers every once in a while. An error comes up saying the roller is stuck.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Best Purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase, it works at about 98% missing some tricky areas, and not being able to remove super tough stains. Very satisfied overall.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Shark Robot Vacuum

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find this item easier to use and I love it. I like it better than my previous Neato robot vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Best thing ever

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally saves me so much time with four dogs, works so good, and the mop works good too! I cant think of a better way to spent money

    I would recommend this to a friend

  • Excellent purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase I’ve made, helps me with the cleaning when I’m doing something else.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Shark matrix

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does good as a vacuum even with our furniture and other things around. We have not tried the mop yet.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Clean good, poor map.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cleaning hate the mapping. Seems to get lost more often than I like. Problem didnt notice until after return period. Overall, i love it but if mapping was better would be amazing.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - Matrix Plus 2in1 Robot Vacuum & Mop. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use

    Anazing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark products are very good quality. Very easy to set up and use. Have not use the mopping part yet. But im sure it will work well

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Love it!!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase i ever made, really cuts the stress of keeping down the pet hair, between working as a nurse and being in school. Its really maintained my sanity

    I would recommend this to a friend

  • Great Robot

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We installed wooden floors and have been using the sweeper since. Wife loves it which means i love it. Havent used the mop part yet. No manual to tell us how.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Best vac/mop ever!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing I could have ever bought. It vacuums and mops at the same time! I can ever start it while I’m away from home!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    This deals simplified my life.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent , works according with the expectation, excellent service in the store.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Shark matrix

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, good suction and maps room well, mopping attachment not used yet.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    NEED THIS

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WILL NEVER LIVE WITHOUT THIS IN MY HOUSE AGAIN! WE HAVE THREE DOGS AND CHILDREN! EVERY MORNING WE WAKE UP TO CLEAN FLOORS

    I would recommend this to a friend
Page 35, Showing 681-700 of 1,228 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.