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Customer Ratings & Reviews

$349.99
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Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1217 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,217 reviews
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Help a lot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some time it doesn’t do what I want. Help me a lot.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi German,

      Thank you for sharing your thoughts on the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We're glad to hear it's been helpful overall, though we understand it hasn’t always responded as expected. Your experience matters to us, and we’d like to help ensure you’re getting the most out of its features.

      If you'd like assistance with settings or performance, our dedicated robot support team would be happy to walk through everything with you. Please feel free to give us a call at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lol A temporary replacement (W)

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need I say anything amazing technology easy to use and setup especially on the app through your IPhone/android

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how it maps out your house so you can designate each room. You can also set it to only mop certain places and it has a great spot feature

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing. Easy to use and gets everything off floors. Have floor looking amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark Matrix Vac/Mop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a real nice job mopping, don't have to redo any areas or spot clean anything.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it.. the Sharki3 romba works very well. Just a little tedious that when you want to.mop you have to go switch from.one to another. Add water and soap. Overall its a 10+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it does its purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loads of waste storage. so glad I upgraded to this so i dont need to constantly empty out the waste I have not yet used the mop feature

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    5 Star Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing item. Does the work and never complains :)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Easy to use. They could launch an item that didn't require manually changing the vacuum cleaner and mop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect “Cleaning Lady”

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Definitely the Perfect “Cleaning Lady” - My floors stay clean!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, both the vacuum and the mop. So glad i purchased this model

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark cleaner

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans great and seems to mop floors good qould recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very loud. Like the self emptying. I really like the fact that it is self emptying, though.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Life changer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works much better than expected. Having 3 pets I was skeptical how well it will perform. Really easy to set up also.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    My favorite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best , so happy with it , it mops and vaccume all the dirts and cat hair from the floor , the house smells and looks better.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Perfect Vaccun

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. After I have him my house is cleanest and I use every day I already have for almost 1 year and still working excellent since day one.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Does a great job, I have pets and little kiddos and it gets it all!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for dog hair

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. My dogs hair was driving me crazy. I had purchased another brand previously and it did not do a good job. Too bad I can't give 10 stars. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Dirt beware of the Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been really impressed with this unit, does an excellent job cleaning, has had no problems transitioning across different floor types. Pretty happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Super easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im in love with my new shark . Is helping me a lot to have my house clean especially when you dont have time ti clean

    I would recommend this to a friend