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Customer Ratings & Reviews

$349.99
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Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1226 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,226 reviews
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    The reservoir latch broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good but the latch for the resorvoir broke

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Stephanie,

      Thank you for your feedback! This isn’t our usual standard, we understand how frustrating this must be for the latch of your water tank to break and we’d appreciate the opportunity to make this right. Please contact our Robot customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.

      Kind Regards,
      Shark Clean NA

  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Totally Worth It!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a GAME CHANGER when it comes to dog hair! I am amazed at how much hair it picks up that I never noticed was on the floor even after sweeping with a broom.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Robot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great cleans up a lots of cat hair every day doesn't need to be constantly emptied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Suzy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about robot vacuums. My wife and I are pleasantly surprised. It isn't perfect, but does a great job. We haven't asked it to mop yet. She actually learns a bit as she vacuums each time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing definitely worth the money. Got it for my wife who has medical issues.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Excellent!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent robot. Smart and effective. I was hesitant about the “mopping”, but it has proven to be a great addition for both vacuuming and mopping. Highly highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sweeper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this! So easy to set up. Love having it on a schedule to clean every day.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lol A temporary replacement (W)

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need I say anything amazing technology easy to use and setup especially on the app through your IPhone/android

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how it maps out your house so you can designate each room. You can also set it to only mop certain places and it has a great spot feature

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price, after a month it stopped mopping. It only vacuums now. The app could be better too. My map has erased on its own a few times. It’s truly irritating. I was so excited to get it, now I hate looking at it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Flavia,

      Thank you for sharing your experience with us. We understand how frustrating this must be, especially with the app performance and mapping issues after being so excited about your purchase. This isn’t the standard we aim to deliver, and we’d love the opportunity to make things right. Please give us a call at 1-888-228-5531 for dedicated robot support. Our team will work with you to resolve this quickly and restore your confidence in our brand. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing. Easy to use and gets everything off floors. Have floor looking amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark Matrix Vac/Mop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a real nice job mopping, don't have to redo any areas or spot clean anything.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it.. the Sharki3 romba works very well. Just a little tedious that when you want to.mop you have to go switch from.one to another. Add water and soap. Overall its a 10+

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Easy to use. They could launch an item that didn't require manually changing the vacuum cleaner and mop.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    5 Star Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing item. Does the work and never complains :)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Help a lot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some time it doesn’t do what I want. Help me a lot.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi German,

      Thank you for sharing your thoughts on the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We're glad to hear it's been helpful overall, though we understand it hasn’t always responded as expected. Your experience matters to us, and we’d like to help ensure you’re getting the most out of its features.

      If you'd like assistance with settings or performance, our dedicated robot support team would be happy to walk through everything with you. Please feel free to give us a call at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    it does its purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loads of waste storage. so glad I upgraded to this so i dont need to constantly empty out the waste I have not yet used the mop feature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, both the vacuum and the mop. So glad i purchased this model

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark cleaner

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans great and seems to mop floors good qould recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Life changer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works much better than expected. Having 3 pets I was skeptical how well it will perform. Really easy to set up also.

    I would recommend this to a friend