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Customer Ratings & Reviews

$349.99
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Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1226 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,226 reviews
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    My favorite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best , so happy with it , it mops and vaccume all the dirts and cat hair from the floor , the house smells and looks better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect “Cleaning Lady”

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Definitely the Perfect “Cleaning Lady” - My floors stay clean!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Perfect Vaccun

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. After I have him my house is cleanest and I use every day I already have for almost 1 year and still working excellent since day one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for dog hair

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. My dogs hair was driving me crazy. I had purchased another brand previously and it did not do a good job. Too bad I can't give 10 stars. I love it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I though it would help with cleaning due to working 3 jobs and full time student and not being home to clean the floors but when I did not use the water leaked from the tank

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Jacquelyn,
      thank you for your review of your Shark – Matrix Plus RV2610WA. We understand how important it is for your unit to help keep things manageable with your busy schedule, and what you’re experiencing doesn’t seem right. Please give our support team a call at 1‑800‑668‑9600, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday, 9 a.m. to 6 p.m. ET, so we can assist you further.
      Best Regards,
      Shark Clean

  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Does a great job, I have pets and little kiddos and it gets it all!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Dirt beware of the Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been really impressed with this unit, does an excellent job cleaning, has had no problems transitioning across different floor types. Pretty happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Super easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im in love with my new shark . Is helping me a lot to have my house clean especially when you dont have time ti clean

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very loud. Like the self emptying. I really like the fact that it is self emptying, though.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have really been enjoying this! It Vacuums and mops.  saves me a lot of time.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark Robot

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderfully, clean and mops better than I could have

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Sharkira

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing the shark vacuum and mop really comes in handy it does a good job mopping I recommend this item

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Sharky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my smart Sharky. It does the exact thing I wanted. It swipes very well and mopes very nicely.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Sharks Robot

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working super fine. I can believe how much dirt this little friend is capable of cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is easy to use and and you can time it and every area of the house you want it to clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT! Very efficient. Little sweeper brush grabs and pulls in stuff from corners. Remembers mapped out grid of rooms. Gentle on walls/furniture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vacuum cleaner..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's excellent, it saves me time and keeps my house clean..

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Light duty and confused

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have another Shark robot vacuum w/o the mop feature and 30 day storage bin. Very happy with it, so we purchased this one for the other floor that needs weekly mopping. Sadly, it did not perform well. It seemed to be easily confused for mapping, where our other is just fine, and the mopping itself was more trouble than it was worth to swap out the unit for charging and emptying the dust bin. It does a delicate damp mop drag, and really doesn't justify the effort for the minimal effect. And, last but not least. The battery isn't robust enough to do one full mopping pass of a 700 sq ft. floor area Our other has no battery issues at all. Oh well. We returned it after two weeks.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Vacuum is cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase I have 2 units it both sides of my house so I don’t have to move it it does a great job

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark 2 in 1 Robot Vacuum and Mop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Robot Vacuum & mop to use in our home. The vacuum portion is the part we have used. Getting ready to use the mop portion. Works really well!

    I would recommend this to a friend