Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1224 reviews
(1,224 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Vaccum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vaccum and mop to maintain hair. I have a corgi and she constantly sheds this has allowed me to not have to vaccum and mop everyday
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Momma’s little helper!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Haven’t use the mopping function yet. But it vacuums every morning at 8. Love it!
I would recommend this to a friend Rated 5 out of 5 stars
Life Changing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Ive had this robot for a couple weeks now and its already made so much of a difference! We have many pets, and it gets challenging to have a clean space. This robot picks up cat litter and pet hair from my cats and my fluffy dog. Also picks up other dirt and debris. Works great in our hardwood floors, and also cleans rugs very well. Definitely worth the investment!
I would recommend this to a friendRated 2 out of 5 stars
Not worth the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall rating: would not recommend to a friend. Let's start with the vacuum function. We have animals that shed, as well as tiny humans. This vacuum is great for picking up regular floor debris, however, for picking up anything beyond the size of a grain of rice, forget about it. Beads will clatter in the roller for minutes until it gives up and spits it out. Animal hair clogs up the roller and the passage to the bin. Human hair winds itself upon the roller despite its "tangle free" design, rendering the roller useless. Floor edges are left untouched, as if debris is pushed from the middle of the room to the edges and now it's "clean". Now, the mop attachment. Total lifesaver for maintenance mopping. No, it will not scrub your floors to pristine condition, break out your OCedar for that. The robot itself. If you have transition pieces that separate your rooms, the robot will get stuck. Robot has gotten lost in a 2000sqft home, i.e. sent to one room and started moving to complete opposite end of the home. Self-empty base sounds like a jet engine taking off inside your house, only for a clump of hair to be lodged in the pathetically tiny passage from robot canister to base. For something that is intended to make your life easier, it sure does require much more maintenance that using a conventional vacuum and mop. If you're hoping this will aid your household chores, it won't. TL;DR, good in theory, poor in execution, don't buy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear about your experience with your robot. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying. Customer service was great as always at the Wilson, NC Best Buy.
I would recommend this to a friendRated 3 out of 5 stars
Extra work to add mop attachment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im not a fan of having to attach and detach the mop attachment ti vacuum thhe floor. Had i know i had to do this, i never would've purchased
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Katrina,
Thank you for taking the time to leave a review.
We sincerely understand where you're coming from regarding the pad needing to be attached to the Matrix 2-in-1 robot every time you want to use it for mopping your floors. However, we kindly recommend our PowerDetect 2-in-1 robot with NeverTouch Pro Base, model RV2820ZE. This robot not only automatically empties debris into the 60-day capacity bin but also automatically refills its own water tank for up to 30 days and washes and dries the mopping pad after every clean. You can find it available on our website. If you need any help with your Matrix, please don't hesitate to reach out to our team by phone at 1-800-668-9600; we'd be more than happy to help.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely LOVE this robot, in fact, I love it so much I went back and got another one!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Great silver super Shark!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super Shark! So far doing great with everything! Happy with the purchase. AND BY THE WAY, BEST BUY MATCHED A COMPETITOR AND WE SAVED HUNDREDS!!!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
highly recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's an excellent appliance very useful and made our life easier
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
brad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great .. my wife absolutely loves it .. i recommend
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Great !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clean Latifa keeps our house in shape. The mapping is a little difficult but it’s awesome.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Fabulous!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It helps me to clean the house in every corner. It facilitated my housekeeping duties after I got back from work.
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Worth it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best product in the house! Helps me from not worrying to clean up at times.
I would recommend this to a friend Rated 4 out of 5 stars
Great vaccuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum and mop combo. My only complaint is that it seems to leave streaks after mopping, but i switched out the cleaner that comes with it with some hot water and vinegar and it works great!
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing picks up all my dogs hair a lot easier than sweeping the floor and the mop is great for the little stuff
I would recommend this to a friend Rated 3 out of 5 stars
Ehh...Maybe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own 2 other Shark robots, one vacuum, once vacuum and mop. I wanted a Vacuum and mop that would auto empty. The price was right. BUT. the mop fluid holder on this model holds less the 1/2 the fluid on my other model. It's not enough to mop the whole main floor. And it can't autoempty the vacuum portion if the mop pad is on.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Gelsch,
Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We appreciate your continued trust in Shark products and understand your frustration with the smaller mop fluid capacity and the auto-empty function when the mop pad is attached.
While the compact water tank design helps keep the unit lightweight, we recognize that a larger capacity would provide greater convenience for mopping larger areas. We also understand that needing to remove the mop pad for auto-emptying may not be ideal. Your feedback is valuable, and we will share it with our product team for future improvements.
If you’d like any tips to optimize performance or discuss other options, please don’t hesitate to reach out to us at 1-888-228-5531. We’d be happy to help.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
NO DOG HAIR!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have 3 very furry dogs and this vacuum eliminates dog hair! Very happy with my purchase!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
I call her "Rosie the Robot"
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Shark Robot 2-1 floor vacuum and scrubber. My favorite thing is that it vacuums under beds! Everyone needs this robot!
I would recommend this to a friend Rated 5 out of 5 stars
happy husband
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome vac, takes so much time off my hands, lets me pay more attention to my husband.
I would recommend this to a friend- Cons mentioned:Obstacle avoidance
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remove small obstacles such as scales and small carpets. It gets on them partially then gets stuck.
I would recommend this to a friend