Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1230 reviews
(1,230 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mopping
Rated 5 out of 5 stars
I call her "Rosie the Robot"
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Shark Robot 2-1 floor vacuum and scrubber. My favorite thing is that it vacuums under beds! Everyone needs this robot!
I would recommend this to a friend Rated 3 out of 5 stars
Extra work to add mop attachment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im not a fan of having to attach and detach the mop attachment ti vacuum thhe floor. Had i know i had to do this, i never would've purchased
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Katrina,
Thank you for taking the time to leave a review.
We sincerely understand where you're coming from regarding the pad needing to be attached to the Matrix 2-in-1 robot every time you want to use it for mopping your floors. However, we kindly recommend our PowerDetect 2-in-1 robot with NeverTouch Pro Base, model RV2820ZE. This robot not only automatically empties debris into the 60-day capacity bin but also automatically refills its own water tank for up to 30 days and washes and dries the mopping pad after every clean. You can find it available on our website. If you need any help with your Matrix, please don't hesitate to reach out to our team by phone at 1-800-668-9600; we'd be more than happy to help.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
happy husband
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome vac, takes so much time off my hands, lets me pay more attention to my husband.
I would recommend this to a friendRated 3 out of 5 stars
Ehh...Maybe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own 2 other Shark robots, one vacuum, once vacuum and mop. I wanted a Vacuum and mop that would auto empty. The price was right. BUT. the mop fluid holder on this model holds less the 1/2 the fluid on my other model. It's not enough to mop the whole main floor. And it can't autoempty the vacuum portion if the mop pad is on.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Gelsch,
Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We appreciate your continued trust in Shark products and understand your frustration with the smaller mop fluid capacity and the auto-empty function when the mop pad is attached.
While the compact water tank design helps keep the unit lightweight, we recognize that a larger capacity would provide greater convenience for mopping larger areas. We also understand that needing to remove the mop pad for auto-emptying may not be ideal. Your feedback is valuable, and we will share it with our product team for future improvements.
If you’d like any tips to optimize performance or discuss other options, please don’t hesitate to reach out to us at 1-888-228-5531. We’d be happy to help.
Kind regards,
Shark Clean
- Cons mentioned:Obstacle avoidance
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remove small obstacles such as scales and small carpets. It gets on them partially then gets stuck.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Cleans Very Well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical at first until I saw it work. I had my son set it up and it works very well.
I would recommend this to a friend - Pros mentioned:Mapping
Rated 5 out of 5 stars
Nice vacuum.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good mapping and vacuuming. Mopping is not very great compared to other products.
I would recommend this to a friend Rated 5 out of 5 stars
Very Impressed!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m completely impressed with the quality of this product. Mapping was quick and easy. Sweeps and mops like no other. I was doubtful but overly happy with my purchase.
I would recommend this to a friendRated 4 out of 5 stars
Vacuum plus mopping
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all it is good! Cover all the space and corner
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
SHARK VACUUM AND MOP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST ROBOT I BOUGHT YET NO PROBLEM OUT OF THIS ONE WOULD RECOMMEND
I would recommend this to a friend Rated 5 out of 5 stars
Perfect little helper
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hired this beauty to help with least desired chore to do around the house. She had some issues with my other shark but we were able to work out a schedule for both so they never run into each other. 10/10
I would recommend this to a friend- Cons mentioned:Navigation
Rated 2 out of 5 stars
Not happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brush roll is constantly getting stuck and I’ve had to replace the spinning brushes on it twice because they fall off. It doesn’t go back to the home base when it’s done, instead it stops right in front of it. Not happy to have spent $600+ dollars on it and it not do what I bought it for. We have 2 large dogs and the hair is hard to keep up with. I was hoping this would help.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience with your robot. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Vacmop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tgis vac/mop cleans better than expected. We have 2 dogs ans cats and have no conplaints
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job,cleans good in the corners also…easy set good value for the money
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
The Shark cleans well!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not going to lie this thing is pretty nice and makes life a little easier if you don't have to do it yourself.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than expectedbe because it's amazing and then like so much
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Soccer mom
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup! One less task on my extensive to to list!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark vac/mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Vacuums and mops. Easy transition between the two. I have multiple pets and it handles it great
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Power vacuum & mop robot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, outstanding performance. I reccomend this product.
I would recommend this to a friend Rated 5 out of 5 stars
Life Saver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never owned one! I will never not have a robot vacuum, setup was very simple, app is simple to use.
I would recommend this to a friend