Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1229 reviews
(1,229 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Try something else
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is more frustrating than not. The mopping feature is a joke. And vacuuming not much better. It tries to clean a little here, little there. Will revisit rooms multiple times and clean a small spot before leaving the room. Sometimes just spins again and again in the same spot instead of cleaning in rows. Dont buy this.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Brian,
Thank you for taking the time to share your feedback on your RV2610WA. We’re really sorry to hear that your robot isn’t cleaning properly and that the mopping feature hasn’t met your expectations that’s definitely not the experience we want for our customers. We’d like to look into this further and help get your unit working as it should. Please give our Shark support team a call at 1-800-668-9600, Monday to Friday, 9 a.m. to 9 p.m. ET. A member of our team will be happy to assist.
Best regards,
Shark Clean
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
It works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to put together. And one of the bests things i ever bought makes my life easy
I would recommend this to a friend Rated 3 out of 5 stars
Shark 2 in 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum is great the mopping,I continue to get error on . Over all it’s okay and still helps clean
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Erica,
Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum and Mop. We're glad to hear the vacuuming function has been working well for you, though we’re sorry the mopping feature is showing errors. We understand how that can take away from the overall convenience the product is designed to offer.
We’d like to help resolve the mopping issue and get your unit working at its best. Please reach out to our Robot Support team at 1-800-668-9600 so we can assist you further.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Great product for a busy person
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs as exspected and does a great job! Love the different power settings for the vacuum.
I would recommend this to a friend - Cons mentioned:Navigation
Rated 3 out of 5 stars
Mommy little helper
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the mop way better the I expected but it has things it needs to work out. I wish it didn’t try to 4x4 of things
I would recommend this to a friend Rated 3 out of 5 stars
Vacuum
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum did really well for the first 2 months but then received an error code with no solution. Bestbuy did really good and refunding us for the purchase!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Daniel,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Matrix Plus, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Worst product I have ever purchased
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure! Here's a sample negative review comment for a Shark robot vacuum: **"Really disappointed with this vacuum. It constantly gets stuck on rugs and struggles to find its way back to the dock. The mapping feature is inconsistent, and half the time it leaves areas untouched. For the price, I expected a lot more reliability. DON’T BUY IT, Would not recommend."** Support was not able to help, sent me other robot with different issues. I lost $450 dollars
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum and Mop. We’re truly sorry to hear about your experience with the unit's performance and the difficulties you've had with support. We understand how frustrating it must be to invest in a product and not feel the value was met—especially when issues persist after a replacement.
Your comments on navigation, mapping, and docking are taken seriously, and we’ll be sharing them with our product team to help inform future improvements. We'd also like to take another look at what happened with your previous support interaction.
Please reach out to our dedicated Robot Support team at 1-888-228-5531, and reference this review. We’d appreciate the opportunity to see how we can assist you further and work toward a resolution.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Buy It
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Has saved me a lot of time in the first 2 weeks already. Highly recommend. To add I have 4 dogs and 2 cats all of which live inside with me. I haven’t seen a dust or fur ball in two weeks as well. Which was my main concern.
I would recommend this to a friendRated 5 out of 5 stars
Works pretty well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product it worth the money, i won't need worry about clean while i'm working
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark vacuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum it will clean my floor even though im not home. Love it!
I would recommend this to a friend Rated 5 out of 5 stars
Eases Vacuuming Burden - Working Well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to help keep the dog fur and dirt off of the floors. It's helped a lot.
I would recommend this to a friendRated 1 out of 5 stars
Did not live up to my expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it mops, it misses a bunch of spots and does not go back over to get them. When it goes to empty, it always has an error message and it won’t empty the bag or compartment for the vacuuming. It does not pick up like my Roomba it just seems like the suction is not quite there and I really have to guide it to make it do its job even after I mapped it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there, thank you for taking the time to share your experience. We’re really sorry to hear about the issues you’ve been having with your Robot Matrix, especially with the mopping performance, suction, and the errors you’re seeing when the robot tries to empty itself. We’d love the opportunity to look into this further and help get things back on track. Please reach out to our customer support team 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Our team can walk you through troubleshooting steps for the mopping pattern, suction performance, and self‑emptying system, or explore replacement or repair options if needed. Kind Regards, Shark Robot
Rated 3 out of 5 stars
Ok vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the fact that it is slimmer than what we had but in our opinion it is just ok.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We’re glad to learn you've found this robot slimmer than the one you had. We believe you may have mis-clicked your star rating, because your review seems positive. If there's anything we can do to improve your experience, please reach out to our team by phone at 1 800 668 9600.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
My robot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the wen moping move size to size.The wen vacuum it clean by her self
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Couldn’t recommend more
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ai in this thing is amazing! I love the app and how it sweeps and mops.
I would recommend this to a friend Rated 5 out of 5 stars
Billie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I reall like it. Inpurchased a different make that was suppose to be a very good one but it stopped working right aboutv2 to 2 1/2 weeks after I bought it. I still haven't tried the mop part but very happy with the vacuum so far
I would recommend this to a friendRated 5 out of 5 stars
Best friend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best decision that I made I recommend 100% to everyone
I would recommend this to a friendRated 5 out of 5 stars
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wonderful and accurate. we have a standup shark so love the quality it provides.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 1 out of 5 stars
Broke after less than 10 uses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Shark. First one last 5 years and worked great, this one stopped working 67 days after delivery so I now have to go to Best Buy for service. The extended warranty is useless too.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there, thank you for your review. We're sorry to hear that your Matrix Plus 2-in-1 Robot Vacuum stopped working just 67 days after delivery, especially after having a great experience with your previous Shark vacuum that lasted 5 years. We understand how frustrating it must be to now have to visit Best Buy for service, and that your extended warranty hasn't been helpful. This isn’t the experience we want our customers to have, and we’re eager to help here. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean
Rated 1 out of 5 stars
Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If it runs out of water it will completely stop and won't continue vacuuming at least, until you refill the water. Didn't fit under the couches. It had setup the map and still failed to recognize a footstep , instead it "detected a cliff" and completely stopped until I got to it and pressed the clean button.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for your valuable feedback.
We regret to hear that your experience with your Shark Robot Vacuum has not been satisfactory. Your comments will be shared with the appropriate teams to help us improve our future designs. If you still require assistance with your unit, please reach out to our support team at 1-888-228-5531.
Kind regards,
Shark Clean