Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1226 reviews
(1,226 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Very good cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this robot vacuum, it is super helpful
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 3 out of 5 stars
Eh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works, it works well. If you Need to get it serviced it’sa headache. For something so expensive convenience isn’ta priority.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best robot vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with my new assistant Very easy to manage
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Clean machine
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome I love it , it make my home still clean ❤️
I would recommend this to a friend Rated 5 out of 5 stars
Shark
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that I can use an app to set this up and it does our cleaning in the evening and self empties!
I would recommend this to a friend- Pros mentioned:Mopping
Rated 5 out of 5 stars
Amazing product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great products. Would recommend cleans a well and mops good
I would recommend this to a friend Rated 5 out of 5 stars
I love my Tony Shark!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love “Tony Shark”!! And order and pickup were easy at Best Buy
I would recommend this to a friendRated 5 out of 5 stars
The best technology for the Job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LoVeeeee the shark vacuum n mop!! The best technology for the Job!
I would recommend this to a friendRated 5 out of 5 stars
Shark robot vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was skeptical at first but after my wife set it up Iwas impressed. This thing really does a great job on our floors, would definitely reit.
I would recommend this to a friendRated 3 out of 5 stars
Mop stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mop stopped working after 2 moths of use, I followed all the instructions and still not dispensing water for mopping
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Diana,
Thank you for taking the time to leave a review.
We're very sorry to hear that the mopping function on your robot stopped working after two months. Could you please give our team a call at 1 800 668 9600? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 2 out of 5 stars
Disappointing purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum was not what I expected. The capacity was very small and not to pickup dog hair. It skipped many areas. It did a good job on the sections that it reached. I had to return it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Shark Robot, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Mapping
Rated 5 out of 5 stars
Mrs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very smart. He knows my apartment better than me ! like this vacuum!
I would recommend this to a friend Rated 5 out of 5 stars
Purr-fect to keep the cat hair under control
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing. It runs while I’m away. I have kitty hair it did pretty good the first day but by day three of it running once a day other then the clawed up couch you would have no idea I had cats
I would recommend this to a friendRated 3 out of 5 stars
Ok vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice not having to vacuum the floor myself but brush is already having to be replaced and I’m constantly having to get up and see what is stuck inside due to errors only to find nothing.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
- Cons mentioned:Navigation
Rated 3 out of 5 stars
Not good at mapping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is always throwing an error. Robot was unable to find its dock by itself. Not taking the whole house map. leaving kitchen room.
No, I would not recommend this to a friend Rated 4 out of 5 stars
Hard at work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job,And it helps keep the dog and cat hair pick up.A book on how to sit it up, because some people don't know how to sit it up, like older people who don't do electronics.
I would recommend this to a friendRated 4 out of 5 stars
Pet friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a good job for a household with 3 dogs! Moping feature is ok for things like light muddy paw prints.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love this SHARK!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it!! I wish i would have purchased it sooner.
I would recommend this to a friend Rated 2 out of 5 stars
Carpet Verification for mopping is a failure.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After THREE HOURS of trying to get the Carpet Verification to work with ONE carpeted room that is 20 feet away the base, I give up. It goes all the way into hat room. I will just make EVERY area of my house (except the Base area) a carpet area, and I will only do mopping by Spot-Mopping. I will not schedule mopping. I have never seen a product fail at something so much. Was this feature even tested at the company? How would it have ever passed testing for this feature? On Reviews and on Reddit I see SO MANY people saying Carpet Verification was a total failure for them. DON'T advertise a feature when it isn't correctly implemented! FIX THIS!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for taking the time to share your feedback. We genuinely regret to hear that your Robot vacuum is not functioning properly. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Best helper at home
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience buying the the robot vacuum at Best Buy.
I would recommend this to a friend