Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1217 reviews
(1,217 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Amazing product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great products. Would recommend cleans a well and mops good
I would recommend this to a friend Rated 5 out of 5 stars
Shark robot vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was skeptical at first but after my wife set it up Iwas impressed. This thing really does a great job on our floors, would definitely reit.
I would recommend this to a friendRated 3 out of 5 stars
Ok vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice not having to vacuum the floor myself but brush is already having to be replaced and I’m constantly having to get up and see what is stuck inside due to errors only to find nothing.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
Rated 4 out of 5 stars
Pet friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a good job for a household with 3 dogs! Moping feature is ok for things like light muddy paw prints.
I would recommend this to a friend- Cons mentioned:Navigation
Rated 3 out of 5 stars
Not good at mapping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is always throwing an error. Robot was unable to find its dock by itself. Not taking the whole house map. leaving kitchen room.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Carpet Verification for mopping is a failure.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After THREE HOURS of trying to get the Carpet Verification to work with ONE carpeted room that is 20 feet away the base, I give up. It goes all the way into hat room. I will just make EVERY area of my house (except the Base area) a carpet area, and I will only do mopping by Spot-Mopping. I will not schedule mopping. I have never seen a product fail at something so much. Was this feature even tested at the company? How would it have ever passed testing for this feature? On Reviews and on Reddit I see SO MANY people saying Carpet Verification was a total failure for them. DON'T advertise a feature when it isn't correctly implemented! FIX THIS!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for taking the time to share your feedback. We genuinely regret to hear that your Robot vacuum is not functioning properly. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Hard at work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job,And it helps keep the dog and cat hair pick up.A book on how to sit it up, because some people don't know how to sit it up, like older people who don't do electronics.
I would recommend this to a friend- Pros mentioned:Mapping
Rated 5 out of 5 stars
Mrs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very smart. He knows my apartment better than me ! like this vacuum!
I would recommend this to a friend Rated 2 out of 5 stars
Don't recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the beginning my wife and I thought it was going to be a great appliance and save a lot of time moping the floor, but it did work as we wanted. The swiping was good, no dirt in the floor, but the mopping always left a lot of was residue in the floor and you could see it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Edgar,
Thank you for taking the time to leave a review.
We sincerely understand your concerns regarding your experience while using your Matrix 2-in-1 robot, which, despite having a good cleaning performance on dry mode, the mopping feature didn't meet your expectations. We are always working to improve and offer better versions of our products, so we will absolutely share your input with our product development team for consideration in future units to offer you a better experience. If you require any assistance with your unit, please do not hesitate to reach out to us at 1 800 668 9600, and we will be more than happy to help.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Purr-fect to keep the cat hair under control
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing. It runs while I’m away. I have kitty hair it did pretty good the first day but by day three of it running once a day other then the clawed up couch you would have no idea I had cats
I would recommend this to a friendRated 5 out of 5 stars
Best helper at home
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience buying the the robot vacuum at Best Buy.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love this SHARK!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it!! I wish i would have purchased it sooner.
I would recommend this to a friend Rated 3 out of 5 stars
Shaek vac mop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lobe the robots wish the mapping was better and it didnt have so many error messages adbout a cliff nearby or goofy stuff.. cleans decent
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Example 1 - Shark
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the mapping isn't the best. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Decent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good vacuum, but wishing the suction was stronger. I feel like my house is still dirty after it’s vacuumed. I also set “do not go” areas and it still goes there.
I would recommend this to a friend- Cons mentioned:Navigation
Rated 1 out of 5 stars
Nope!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The set up was super easy. It did one clean with the set up then I did another clean while I was away. It automatically got stuck. I have since tried it twice while I was home and it stuck close to the homebase never moved past that and kept on saying it was tangled in debris. I have no pets in my place and I live in a studio apartment and it could not even clean my floors returning this after one actual use in less than one week.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
Based on the performance you’ve described, it sounds like there’s a chance the RV2610WA Shark - Matrix Plus 2-in-1 Robot may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
Wow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife absolutely loves this mop vac! It truly reduces her cleaning time!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my house, cleaning excellent, .I'm very happy with my Robotina.
I would recommend this to a friend Rated 4 out of 5 stars
Great combo
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great combo vacuum/mop. If you use it for mopping, use either demineralized water or a combo with the shark cleaning solution - everything else makes it malfunction.
I would recommend this to a friendRated 5 out of 5 stars
Shark Matrix Robot Vacumm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.More relaxed cleaning method! highly recommended!!
I would recommend this to a friendRated 4 out of 5 stars
Customer review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s little loud when it unloads the trash and it does better in the hardwood/LVP floor than thick carpets.
No, I would not recommend this to a friend