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Customer Ratings & Reviews

$349.99
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Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1226 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,226 reviews
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife absolutely loves this mop vac! It truly reduces her cleaning time!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my house, cleaning excellent, .I'm very happy with my Robotina.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't recommend

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the beginning my wife and I thought it was going to be a great appliance and save a lot of time moping the floor, but it did work as we wanted. The swiping was good, no dirt in the floor, but the mopping always left a lot of was residue in the floor and you could see it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Edgar,
      Thank you for taking the time to leave a review.
      We sincerely understand your concerns regarding your experience while using your Matrix 2-in-1 robot, which, despite having a good cleaning performance on dry mode, the mopping feature didn't meet your expectations. We are always working to improve and offer better versions of our products, so we will absolutely share your input with our product development team for consideration in future units to offer you a better experience. If you require any assistance with your unit, please do not hesitate to reach out to us at 1 800 668 9600, and we will be more than happy to help.
      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vacuum, but wishing the suction was stronger. I feel like my house is still dirty after it’s vacuumed. I also set “do not go” areas and it still goes there.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shaek vac mop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lobe the robots wish the mapping was better and it didnt have so many error messages adbout a cliff nearby or goofy stuff.. cleans decent

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Example 1 - Shark
      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that the mapping isn't the best. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Shark Matrix Robot Vacumm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More relaxed cleaning method! highly recommended!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great combo

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great combo vacuum/mop. If you use it for mopping, use either demineralized water or a combo with the shark cleaning solution - everything else makes it malfunction.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Nope!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was super easy. It did one clean with the set up then I did another clean while I was away. It automatically got stuck. I have since tried it twice while I was home and it stuck close to the homebase never moved past that and kept on saying it was tangled in debris. I have no pets in my place and I live in a studio apartment and it could not even clean my floors returning this after one actual use in less than one week.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      Based on the performance you’ve described, it sounds like there’s a chance the RV2610WA Shark - Matrix Plus 2-in-1 Robot may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever. It works great, easy to the user

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Little Vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great! Never should have waited to buy this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent so far even in a tough environment.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the wife as an upgrade to a 4 year old roomba. The Shark has been amazing and is handing a household with 5 dogs in superb fashion.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how you can set up mapping especially when you have a large home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Customer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s little loud when it unloads the trash and it does better in the hardwood/LVP floor than thick carpets.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! With 3 dogs it's difficult to keep the dog hair cleaned up, this little machine takes care of that for me!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Clean machine.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great! I would recommend this machine to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Price is questionable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but you will need to touch up occasionally

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 2 out of 5 stars

    Loves damaging baseboards

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum itself has great pickup ability but my baseboards have seen better days I literally had to retouch up majority of my baseboards because of this vacuum and I'm trying to sell my house so this will definitely be going back. I don't need more damage to my house because of this robot

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you were having trouble with your Shark Matrix Plus 2in1 Robot Vacuum. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with it but you have to fill out the cleaning fluid everytime !

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for sharing your feedback!

      We are sorry to hear that your experience with your Shark Robot has not been the best. We will relay your feedback to our product development teams. If you have any questions or require assistance, please feel free to call us at 1-888-228-5531, and we will be glad to help.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    convenient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job and helps save time and energy to clean the floor. I need to clean the corner myself. It is all right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this for my work office to help with floors during the week and it’s done amazing. The only thing I’ve found difficult is fine tuning the no go zones/carpeted areas.

    I would recommend this to a friend