Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1226 reviews
(1,226 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
A very handy appliance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very handy appliance. Can be out of town and still have it vacuum the whole house. Saves me a lot of time and trouble. I love it.
No, I would not recommend this to a friendRated 1 out of 5 stars
It doesn't clean
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaces my irobot with this because the parts of Irobot is always needing to be replaced cuz it wears out easily. So I said, it will be good to try a new brand since I love Ninja I will try their robot vacuums. I bought this last year and been giving it a chance and been trying to convince myself that it will get better. Now that I put a rug in my living room, it doesn't pick up the dog hair at all! I have been having issue with the hard floors as well because it doesn't really clean the floor and it is so dumb that the wheels keep on getting stuck somewhere! I never had any problems like this with my irobot before, but this is worse. I cannot even return it because it is past 90days!. I bought for around $700 I believe and now I don't even use the mop as well because it doesn't really clean the floor, it will just look wet but when gets dried it didn't clean the floor. I am so frustrated with this robot, I have a video of it vacuuming on the rug and not even picking up the dog hair. I have three dogs and this is why I cannot afford to lose a robot vacuum. Now I am stuck with this, or I have to spend more money to get a different brand!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Peter,
Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We’re sorry to hear that it hasn’t met your expectations, especially when it comes to picking up pet hair and cleaning hard floors effectively. We understand how important it is to have a reliable cleaning solution, especially in a home with pets.
If the vacuum is struggling with rugs or hard floors, we’d love the opportunity to troubleshoot with you. Ensuring the brush roll and wheels are free of obstructions and checking if the unit’s sensors need cleaning can sometimes improve performance. Adjusting the suction settings in the app may also help optimize cleaning for different surfaces.
We know you’ve been patient with this product, and we’d like to help explore potential solutions. Please reach out to our robot-specific support team at 1-888-228-5531, and we’d be happy to assist.
We appreciate your feedback and the chance to improve your experience.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Don’t waste your time or money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped mopping after 2 months. Not for multilevel homes. Have spent more time trying to troubleshoot. I should have just vacuumed and mopped my house myself. Waste of money.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Amanda,
Thank you for taking the time to leave your review, we truly appreciate it. We're disappointed to hear that your robot isn’t working and that troubleshooting hasn’t resolved the issue. This certainly isn’t the experience we want our customers to have, and we’re eager to help. Please reach out to us at 1-888-228-5531, where one of our product specialists will be happy to assist you. We hope to restore your confidence in our brand.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wonderful product, I feel happy to have the item, for the payment, the flexibility and more knowing that I bought it in a very good store, such as best buy
I would recommend this to a friendRated 2 out of 5 stars
Shark robo cleaner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little difficult to use due to set up. Would have liked better instruction manual.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello MargaretD. Thank you for sharing your feedback. We’re sorry to hear the setup process was challenging and that the instruction manual didn’t meet your expectations. Your comments are very helpful, and we’ll share them with our team to improve future guides. In the meantime, if you’d like step-by-step assistance or video tutorials, our support team is happy to help make setup easier. Feel free to reach out to us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Robot.
Rated 5 out of 5 stars
robot vac for pet hair
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well, but pet hair stops it up pretty quickly.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Mako Shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works by the book!!! In this case by the MANUAL.
I would recommend this to a friend Rated 5 out of 5 stars
Let this Shark do ALL the Hardwood Cleaning
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This robot vacuum/mop works great on my hardwoods! I have a Shark combo vacuum/mop which I love so knew that if I was going to try a robot one, it would be Shark. It works well doing both types of cleaning. The container holds a lot so there's not a lot of having to change it out.
I would recommend this to a friendRated 5 out of 5 stars
Shark vacuum matrix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice vacuum works great and very powerful I like a lot
I would recommend this to a friendRated 5 out of 5 stars
Pleased with Shark matrix plus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the shark matrix plus 2n1 vacuum and mop. It cleans the whole house in 160 minutes on a single charge in eco mode. It docks and empties flawlessly.
I would recommend this to a friendRated 5 out of 5 stars
Made floors look great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter and her fiancé for Christmas. They have a small apartment so storage of extra appliances is an issue. This unit fits well tucked away and definitely helps with the day to day cleaning needs.
I would recommend this to a friend- Pros mentioned:Mopping
Rated 3 out of 5 stars
loud shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super Loud but accurate when cleaning. I recommend to use this in the daytime only
I would recommend this to a friend Rated 4 out of 5 stars
Does it's job well
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We named it Dusty. Mapping system works well and scheduling times to sweep makes other chores more managable. Is a bit pricey
I would recommend this to a friendRated 3 out of 5 stars
Good product, but it has issues and does not work
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am surprised because it has 10 months of use and it shows an error that even I review and try to fix but no. It is a good vacuum and I love when it works; but it is not so low priced to present this issues in less than a year.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi GuadalupeA,
Thank you for sharing your experience with the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop. We’re glad to hear that you love the vacuum when it works, but we’re truly sorry to hear about the error you’re encountering after just 10 months of use. We completely understand how frustrating this can be, especially considering the investment.
Your Shark product is backed by a warranty, and we’d love the opportunity to assist you with troubleshooting the issue or exploring a replacement if needed. Please don’t hesitate to contact our robot-specific support team at 1-888-228-5531, and we’ll work with you to get the unit back to its best performance.
We value your feedback and want to ensure you have a product you can rely on. Thank you for giving us the chance to help!
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Great Purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. Love the app, but the cleaning saves me so much time everyday with a toddler spilling food
I would recommend this to a friendRated 4 out of 5 stars
Ok to Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok not too good . Seems to be little slow while cleaning . Need to explore more about it
I would recommend this to a friendRated 5 out of 5 stars
Super clean
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I this robot its fabulously its cleans everywhere i need it to go to , you really dont have to do nothing really just set it up and it will do all the work for you 100% worth it trust !
I would recommend this to a friendRated 5 out of 5 stars
Perfect for pet owners
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product to have if you have hairy dogs. No bags to buy, no issues to complain about. The mop feature is also great, never expect it to do all the work for you but great way of keeping things clean and helping out.
I would recommend this to a friendRated 3 out of 5 stars
Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have some issue on this machine it’s not very good
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We are sorry to learn that you are facing difficulties with your Shark Matrix robot vacuum. We recognize how upsetting this situation can be, and we would appreciate the chance to assist you. If you’re experiencing issues with your unit, our team may be able to provide some guidance or troubleshooting tips. Please don’t hesitate to reach out to us at 1-800-668-9600. We’re here to support you and want to make sure you’re getting the best possible experience.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
We love Alice!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine! We love our Alice! She cleans everything daily!
I would recommend this to a friend