Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1217 reviews
(1,217 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Does it's job well
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We named it Dusty. Mapping system works well and scheduling times to sweep makes other chores more managable. Is a bit pricey
I would recommend this to a friendRated 5 out of 5 stars
Shark vacuum matrix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice vacuum works great and very powerful I like a lot
I would recommend this to a friendRated 5 out of 5 stars
Let this Shark do ALL the Hardwood Cleaning
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This robot vacuum/mop works great on my hardwoods! I have a Shark combo vacuum/mop which I love so knew that if I was going to try a robot one, it would be Shark. It works well doing both types of cleaning. The container holds a lot so there's not a lot of having to change it out.
I would recommend this to a friendRated 4 out of 5 stars
Ok to Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok not too good . Seems to be little slow while cleaning . Need to explore more about it
I would recommend this to a friendRated 5 out of 5 stars
Pleased with Shark matrix plus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the shark matrix plus 2n1 vacuum and mop. It cleans the whole house in 160 minutes on a single charge in eco mode. It docks and empties flawlessly.
I would recommend this to a friendRated 5 out of 5 stars
Made floors look great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter and her fiancé for Christmas. They have a small apartment so storage of extra appliances is an issue. This unit fits well tucked away and definitely helps with the day to day cleaning needs.
I would recommend this to a friendRated 3 out of 5 stars
Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have some issue on this machine it’s not very good
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We are sorry to learn that you are facing difficulties with your Shark Matrix robot vacuum. We recognize how upsetting this situation can be, and we would appreciate the chance to assist you. If you’re experiencing issues with your unit, our team may be able to provide some guidance or troubleshooting tips. Please don’t hesitate to reach out to us at 1-800-668-9600. We’re here to support you and want to make sure you’re getting the best possible experience.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Shark - Matrix Plus 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the items my wife did not like is that you have to keep an eye in chaging the water or it got confuse while cleaning around the furniture. My son was there to help with the issues, but when my wife goes to work she did not have peace on her mind.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Marioh,
Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We’re glad to hear your family gave it a try, though we understand how needing to monitor the water and occasional navigation confusion can take away from the convenience you were expecting.
We’d like to help you get the most from your robot and explore options to improve its performance and independence when cleaning around furniture. Our team is available at 1-855-427-5127 to walk you through tips and possible solutions.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Robo vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly wanted to love this and I just don’t. It gets stuck on everything and doesn’t mop as described.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Joelle,
Thank you for taking the time to share your experience. It’s really disappointing to hear that the vacuum isn’t performing as expected and is releasing dirt and debris. That’s certainly not the kind of experience we want you to have. We’d like to help make this right, please reach out to our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET so they can assist you further and look into what might be causing the issue.
Kind Regards,
Shark Clean.
Rated 5 out of 5 stars
Great Purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. Love the app, but the cleaning saves me so much time everyday with a toddler spilling food
I would recommend this to a friendRated 4 out of 5 stars
robot
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a little confusing but overall good product
No, I would not recommend this to a friendRated 4 out of 5 stars
Confused
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still working on mapping out home. Shows error a few times. Trying to figure it out.
I would recommend this to a friend- Cons mentioned:Navigation
Rated 1 out of 5 stars
REGRET BUYING!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor…..don’t buy this!! I could go all into how the app sucks and the vacuum doesn’t go back to where it left off when it has to return to base to empty/fluid is out/needs to charge, but it’s took aggravating. Also, I’m unable to select certain rooms for it to go clean because that’s the only way to get it to clean every room!!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you're not happy with your Shark Matrix's overall performance. While we will absolutely share your feedback with the relevant teams for consideration on future products, we would like to make sure your product is performing as it should. Please don't hesitate to reach out to our team by phone at 1-888-228-5531, so we can take a look further.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Super clean
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I this robot its fabulously its cleans everywhere i need it to go to , you really dont have to do nothing really just set it up and it will do all the work for you 100% worth it trust !
I would recommend this to a friendRated 5 out of 5 stars
We love Alice!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine! We love our Alice! She cleans everything daily!
I would recommend this to a friendRated 5 out of 5 stars
Perfect for pet owners
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product to have if you have hairy dogs. No bags to buy, no issues to complain about. The mop feature is also great, never expect it to do all the work for you but great way of keeping things clean and helping out.
I would recommend this to a friendRated 5 out of 5 stars
Great vaccum robot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good vaccum with this range of price point. Cleaning is easy. One thing could have been better is edge detection
I would recommend this to a friendRated 5 out of 5 stars
100
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This I Very helpful I No need to clean by myself
I would recommend this to a friendRated 5 out of 5 stars
Best Vacuum for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum! Does everything it was advertised to do. No regrets. Should have gotten it sooner
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does well. I just dont like having to switch out the mop n vacuum when i need it to do one or the other. But great quality. Wished i could control it with the app like how i did my other robot vacume but still works great.
I would recommend this to a friend














