Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • My Robot - Ready to Mop 100% Matrix Mop x I HEPA Anti-Allergen Exclusive Feature Matrix Mop: A specialized mopping pattern that uses a Swirling and scrubbing action to remove stuck-on stains from targeted areas. Identity a spot in your home and let your robot shine a You can also Matrix Mop SXS aren the app. Just place the robot on 1h 2TUm - MATRIX CLEAN Shark CLEAN MATRIX MOP - 2-IN-1.
  • 2-in-1 Robot Vacuum & Mop: Powerful vacuuming + Sonic Mopping. No spots missed. Cleans in precision grid + better edge cleaning & HEPA base. MOP. 2-in-1 Vacuum.
  • MATRIX CLEAN: No spots missed.
  • Sonic Mopping picks up dry debris and scrubs 100x per minute to remove stuck-on stains. It is safe for use on all sealed hard floors, including wood, tile, and laminate.
  • The text on the image reads: "Cleans Edges & Corners 50% BETTER. Cleaning. Uses blasts of air to pull debris into the cleaning path. Shark MATRIX PLUS MOP 2-IN-1 VACUUM."
  • The text on the image is already grouped and correctly written. It reads: "Anti-Allergen Complete Seal Traps 99.97%* of dust and allergens, keeping them out of the air you breathe. Down to 0.3 microns."
  • The image features a Shark Bagless Self-Empty vacuum cleaner with a 60-day capacity. The vacuum is designed to empty itself into a bagless base, providing a convenient and efficient cleaning experience. The vacuum is also equipped with an anti-allergen feature, making it suitable for individuals with allergies. The image showcases the vacuum cleaner on a wooden floor, emphasizing its cleaning capabilities.
  • Incredible Suction Power Picks up dry debris on hard floors and carpets. Shark Matrix Plus Mop 2-in-1 Vacuum.
  • Precision Home Mapping uses 360 LiDAR vision to automatically map every inch of your home, day or night. The Shark 2 Shark MATRIX PLUS MOP 2-04-1 Vacuum is a product that can be used for this purpose.
  • Detects & Avoids Objects: Sees objects in its path and cleans around them.
  • Powerful Pet Hair Pickup: Suction power and self-cleaning brushroll pick up pet hair with ease, and the robot empties itself into the anti-allergen sealed base. HAIR SELF-CLEANING ANTI-HAIR WRAP BRUSHROLL WRAP STANDARD BRUSHROLL vs Shark.
  • Recharge & Resume: The robot returns to its base, recharges, and can pick up where it left off.
  • Easily Customize Your Clean: Select a specific room or schedule whole-home cleans from anywhere with the SharkClean app.
  • Shark Matrix Plus 2in1 Robot Vacuum & Mop Trailer Video video 1 minutes 21 seconds
  • Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop Features video 1 minutes 35 seconds

Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

Model:
RV2610WA
SKU:
6514530
Highly rated by customers for:
$349.99
Save $350
Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1226 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,226 reviews

  • Wouldn’t recommend

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great at first. After not even a year later, it stopped releasing water to mop and started making a very loud noise when vacuuming. Wouldn’t recommend.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Monica, thank you for sharing this with us. We’re really sorry to hear that your unit worked well at first but then stopped releasing water and began making a very loud noise within a year. We understand how disappointing that is, especially when you expect consistent performance from your floorcare machine. We’d really like to look into the water‑release issue and the noise you’re hearing so we can help restore full performance to your vacuum‑mop. When you have a moment, please reach out to our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. We'll walk you through a few checks and determine the next steps towards getting this resolved. Kind regards, Shark Clean

  • Pros mentioned:
    Overall performance

    Issues with the mopping system.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum started off great! Worked well for 1½ months before the catch broke on the tank followed by the catch on the pad plate breaking off as well. We are not rough on this but were using a few times a week. I have been trying to reach out to Sharks customer support as I've been having trouble with their site.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Timothy,

      We appreciate you sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. It’s disappointing to hear that the tank and pad plate catches broke after such a short time, and we understand how frustrating it must be—especially when you rely on it for regular cleaning.

      Our support team would be happy to assist you further. If you're having trouble reaching us online, please contact us directly at 1-888-228-5531 for robot-specific support. We want to ensure you get the help you need.

      Kind regards,
      Shark Clean

  • Cons mentioned:
    Navigation

    Buy other vac

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shark is garbage compared to my last robo-vac (ecovac). This thing is not intuitive to run, bangs into walls or furniture and the no-mop feature that I have reset 3 times (last time with support) still tries to map the carpet. Save your time and buy ecomop or others. Shark is garbage. I wish I could get my money back.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We’re really sorry to hear you’re having issues with your Shark Matrix. Give our team a call at 1-855-427-5127, and we’ll be glad to help you out.
      Kind regards,
      Shark Clean

  • Shark robot vaccine cleaner

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase works well pick up pet hair well

    I would recommend this to a friend

  • Lovin it!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Or house looks like we have a professional cleaning service!

    I would recommend this to a friend

  • floor greasy and not posible mapping for two floor

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cleanout is good, I think the floor gets a little greasy with the liquid included, maybe we need to get other detergent options, also its complicated that the equipment only works with one floor map and then you need to deleted and then work with the next floor over and over, that need to be solved by shark , that will be great with an update or something like that

    I would recommend this to a friend

  • Worth it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item. I is well worth its money. I would recommend to anybody

    I would recommend this to a friend

  • Average performance

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not clean very well. Leaves the trash sometimes.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Sammy,

      Thank you for your feedback. We’re disappointed to hear the robot didn’t clean as expected and sometimes leaves debris behind. We completely understand how frustrating this must be, and this isn’t the experience we want for our customers. Please contact our Robot Customer Support team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.

      Kind Regards,
      Shark Clean

  • Vacuum-Mop Robot

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok,okokokokokokokokokokokokokolololololokololo

    I would recommend this to a friend

  • Mrs

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my maid. Great product works well for a busy househole

    I would recommend this to a friend

  • Great product for best price

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top quality cleaning with perfect navigation. Would have been much better if it had automatic water filling for mopping and self hot water cleaning.

    I would recommend this to a friend

  • Vacuum

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well other than not staying out of zones it’s not suppose to be in.

    I would recommend this to a friend

  • SAVE TIME AND MONEY

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NEVER NEVER NEVER BUY THIS!!! When it worked, it didn’t vacuum or mop that well. It worked for three months, and then it crapped out on me. Refused to mop within three feet of my walls or furniture. At a point where my wall and my couch are five feet from each other, the robot won’t go past it and says it’s “stuck”. There’s no use resetting it, there’s no use re-scanning the house, there’s no use calling customer service (Shark OR Best Buy), and there’s no use for this thing other than the world’s ugliest paperweight. To say I’m angry is an understatement. I want my money back.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for taking the time to share your experience with the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop. We’re genuinely sorry to hear how frustrating this has been, from the performance and mapping limitations to the difficulties you’ve had seeking support.

      This is far from the experience we want for our customers, and we take your concerns seriously. We'd really like the opportunity to review your situation more closely and see how we can make things right. Please contact our dedicated Robot Support Team at 1-888-228-5531 so we can assist you further.

      Your feedback will also be shared with our product teams to help us improve the experience for future users.

      Kind regards,
      Shark Clean

  • Good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. For some reason it does not stay out of excluded zones. Gets stuff stuck in the roller that’s to large, so you have to rescue it.

    I would recommend this to a friend

  • Bad deal

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the product in one day. It was missing a part. I called to see if they would send the part. No. So we had to drive it to UPS and send it back . Best Buy missed a sale. Now I'm looking for another product but I'm not coming to Best Buy.

    No, I would not recommend this to a friend

  • Terrible

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product doesnt work great to begin with. Storage capacity in the robot is very limited. Software is subpar and doesnt come with many features or intelligence. Had an issue with the product after a month of using it which rendered the product inoperable. Been dealing with their customer servicr for 2 months now to no avail. Calling this one a loss and just going to buy a different brand. Dont waste $400 on this product.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Randy,

      Thank you for sharing your experience with the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We're sorry to hear that the product and your service experience have not met expectations, particularly given the investment you made.

      We understand how frustrating it must be to face a technical issue so soon after purchase and to not have it resolved in a timely manner. This is not the experience we aim to deliver, and we regret the inconvenience you've faced throughout this process.

      If you're open to giving us the opportunity to make this right, we’d like to take another look into your case. Please contact our dedicated robot support team at 1-888-228-5531 so we can review what has been done and how we can assist further.

      Kind regards,
      Shark Clean

  • Robot cleaner

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it because it had great reviews, haven’t used it yet because I’m waiting for my home to be finished. But it has a nice design to it.

    I would recommend this to a friend

  • Thank god for this device

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im going to marry this thing! He pulls his weight in my house and is my best buddy now. I havent wven tried the mopping yet! my wood floors have no dog hair

    I would recommend this to a friend

  • Super Robot

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior in clean up navigation and debris storage It is something we were looking for to help keep our floors clean having three dogs and a cat.

    I would recommend this to a friend

  • Robo vac

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overhyped the mopping part really sucked just get one that vacuums

    I would recommend this to a friend
Page 49, Showing 961-980 of 1,226 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.