Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1226 reviews
(1,226 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Mop issue
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended after 6 months of light use, the Mop doesn't work property. And the warranty service is poor. When it was new, it worked amazing
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We sincerely apologize for inconveniences that you've encountered with your Shark Matrix. Please reach out to our team by phone at 1-888-228-5531. We'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had problems with this vacuum since the day we set it up. They sent us a replacement part and it worked for one day.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Kimberly,
Thank you for your feedback. We're truly sorry to hear about the ongoing issues you've experienced with your vacuum. That’s definitely not the experience we want for our customers. While we’re glad a replacement part was sent, it’s disappointing to hear it only worked briefly. We’d love another chance to make this right, please reach out to our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, so we can explore further solutions and ensure your vacuum performs as expected.
Kind Regards,
Shark Clean.
Rated 1 out of 5 stars
Worse Decision Ever: Buying Shark & from BestBuy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked first few weeks: mapped twice, used to vacuum 4 times, mop 1x, now will not chargeor connect to wifi. Purchase 8/, arrive 9/7 & return BB return window closed 9/15. Shark said not correct unit b/c no light on top of dock, so its not bagless self emptying? I have to tske puctures, email the. I , yhen wait for 5 days for Shark just to get back to me to let me know what they can do? I should have stuck to Amazon and/or better yet with Dyson. Now I have $500+ piece of crap.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi AngelS,
Thank you for sharing your detailed feedback regarding the Shark Matrix Robot Vacuum and Mop. We’re very sorry to hear about the challenges you’ve faced with charging, Wi-Fi connectivity, and the support process. This is not the experience we want for our customers.
Our support team strives to resolve issues as quickly as possible, and we appreciate your patience while they work to address your concerns. Based on your description, it sounds like the unit you received may differ from the expected model, and we understand how frustrating this situation must be.
If you’d like additional assistance or clarification regarding your case, we encourage you to contact our dedicated robot support team at 1-888-228-5531. They’re committed to finding a resolution for you.
We value your feedback and appreciate the opportunity to assist further.
Kind regards,
Shark Clean Team
Rated 1 out of 5 stars
Robot not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly it didn’t work at all the app was super slow and the robot was not working properly
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Brandon,
Thank you for sharing your feedback. We’re truly sorry to hear that the app was slow and the robot didn’t work properly. We understand how frustrating this must be, and we’d like to help resolve this for you. Please reach out to our Customer Service team at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn’t work after a week i took it back to the store
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you so much for your feedback! We're sorry to hear that you encountered problems with your Shark Matrix Plus 2-in-1 Robot that resulted in your return. Rest assured, we will pass your comments along to the appropriate teams for future enhancements. We hope you'll consider trying our products again in the future!
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Okay i guess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still not overly sure about this product. Setup was easy mapping around my house was difficult
No, I would not recommend this to a friendRated 1 out of 5 stars
Small plastic parts break easily
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small plastic parts are very fragile, once they are broken you can no longer make the vacuum clean correctly. We had this vacuum less than 2 weeks before the plastic part on the mopping attachment broke off. Then, less than 1 week later, the small plastic part that holds the spring down on the bottom of the vacuum broke off so that we were unable to use the vacuum at all anymore.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark Robot Vacuum has broken after a few weeks of purchased it, this is no the experience we want our customers to have and we would like to guide you through the process to get this sorted. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Rated 4 out of 5 stars
Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job decently well. Need to fill the character limit.
I would recommend this to a friend - Cons mentioned:Navigation
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage, will not mop at all. So so at picking up dirt and debris, gets stuck on vents and throws an error. It will be returned.
No, I would not recommend this to a friend Rated 2 out of 5 stars
2 stars.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too many problems with the app and the front sensor,
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your robot vacuum. Please reach out to our team by phone at 1 800 668 9600, so we can look into this further.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Robot vacuum cleaner not working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not working good. It didn’t take dust form floor and not mops it is bad.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Shyam, thank you for your review and for bringing this to our attention. We’re so sorry to hear about your experience, and we understand how frustrating this must be. You mentioned that it is not working well, it didn’t take dust from the floor, and it doesn’t mop, which you feel is bad. This isn’t our usual standard, and we want to make sure this gets addressed. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean
Rated 2 out of 5 stars
Pieces keep breaking
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The was working fine but after 6 months things started breaking and now the machine doesn’t work
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
Rated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good of a vacuum as other sharks without mop
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for sharing your thoughts! We are sorry to hear that your experience with your Shark Matrix Plus RV2610WA has not been the best. We will relay your feedback to our product development teams. If you have any questions or require assistance, please feel free to call us at 1-888-228-5531, and we will be glad to help.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
3-1 vacuum mop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is basically for a empty room with no furniture
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Faviola, thank you for your feedback. We’re sorry to hear that your experience with the Shark RV2610WA didn’t meet your expectations. This is not the standard we aim for, and we understand your frustration. Your input is crucial for us, and we’d love to help resolve any issues you’re facing. Please reach out to our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET. Best regards, Shark Clean NA
Rated 2 out of 5 stars
Still needs work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s vacuum function works great but lacks in moping and it sometimes taps an object, then returns back with notifying you it didn’t complete its cycle.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Kind regards, Shark Clean
Rated 1 out of 5 stars
Don’t buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, the map keeps getting wiped out and never goes to the area it’s assigned
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Jessica,
Thank you for taking the time to share your experience. It’s incredibly frustrating when the map keeps resetting and the vacuum doesn’t follow its assigned path. This kind of behavior isn’t expected, and we want to help get things back on track. To properly review what’s going on, please reach out to our customer service team at 1-888-228-5531 with the unit present at your earliest convenience. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
Kind Regards,
Shark Clean.
Rated 1 out of 5 stars
Poor customer service at Best Buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working properly after 30 days. Bright it back to Best Buy to exchange for a new one, and they gave me a lame excuse that they only have a 15 day return policy.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Robert,
Thank you for taking the time to leave a review.
It saddens us to know that your Matrix Robot Vacuum has stopped working and that the assistance provided did not meet your needs. We would appreciate the chance to investigate this situation and help you resolve the issue with your unit. Please contact us at 1 800 668 9600, and we will be more than happy to support you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Huge let down from shark
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned several shark vacuums over the years and have only ever replaced one cause of something better coming out. This one is a HUGE let down. The vacum function is awful and the mopping is worse. Dont waste your time.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Meyelle,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix Plus Robot. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mapping was poor, app was ok. Right out of the box would not return to the dock.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad sensors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Robot was constantly getting stuck in a place a out in map to avoid, it only cleaned once and it didn’t mop all of the areas just corners and not the center, it never went back to the dock by itself it never found dock and was just going back and forward and it get disconnected because it never got back to dock
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Brandon,
Thank you for taking the time to leave a review.
We genuinely regret to learn about the difficulties you've experienced with your Shark Matrix. Please reach out to our team at 1-888-228-5531, and we'll be more than happy to help you out.
Kind regards,
Shark Clean