Customer Ratings & Reviews

It's a very good machineIt has worked very well for us.

Good buy and the self emptying feature is a game changer.

I’ve had multiple vacuum robots—I have never seen any really work the floor like this Shark one. Set up is so simple. It comes with stabilizing pieces to keep both the base intact and a place for the main vacuum to park. Physically, the vacuum is almost ready to go once I placed the components in. For the software though, the app helps with the setup, though I did encounter a couple of issues getting it connected to wifi. I had to figure out a way to manually connect it to the Bluetooth radio to get it directly set up. It could be my phone, but it still was not seamless. I also was trying to connect it to my Google Home, so that I can do voice commands for it. But after registering the product, updating settings, and intense back and forth on troubleshooting, adding the app to my home was not working. It kept saying that it cannot find a product registered to my Shark clean account. I have yet to reach out to customer service on this one. But that’s the most experience I have with the app setup and any other automation I can do with it. However, just speaking of the app itself, without connecting it to my IOT system, it is actually easy to use. Setting up Zones was easy—I can make it clean a specific area, without having to worry about it spending too much time elsewhere in my 1000 sq ft area. Spot cleaning is easy as well. Just pinpoint in the app where you want it to do a spot and it makes sure the job is done. Cleaning areas have multiple settings, from most mild to most intense (ultra) and like any other robot vacuum, it is not horribly noisy—plus the settings flexes to my needs, so I can go insane clean up but will be louder and vice versa. And the automatic emptying is not loud either. Once it parks itself in the base, and it starts cleaning, it can get loud but is not very bad at all. Oh I forgot to mention. I like it when it cleans—guys this robot HUGS THE WALLS. It hugs corners, hugs sides, hugs everything it is supposed to clean! It does not miss a spot. So this means, it is a very effective cleaner. Now I will not focus on the suction, because it does it well, or the mopping, because it flatly mops areas well. Maybe, if there is one more thing, it is defining carpet area and it is very helpful because we have rugs in specific spots. Even with the app glitching—I think this still deserves 5 stars. Because it is all about the cleaning for me. Hopefully it gets a software fix, which I am sure will be easy in eventually. I recommend this one!

Great vacuum. The laser mapping of the house improves the navigation of the robot. No more bump marks or scratches on furniture. Quieter than my Shark 2100 vacuum. The app needs some improvements. The No Zone does match perfectly to map seen in the app.

This product works great. I would recommend it to friends and family.

Excellent item, easy to setup, cleaned very well..

So far so good. Takes a lot less time to clean the roller than it does to vacuum the house. Mopping works well. Happy with my purchase.

This is great! It saves so much time, so I can relax while this does all of my work!

I got this because we have 5 birds that can throw seed. I I will do a preliminary sweep so that it does not fill up the unit when it does a sweep and mop, I highly recommend this.

The Shark robot works very well. Cleans our wood floors nicely vacuums' and mops the floors. Great product my wife loves it.

It’s doing a great job mopping my floors. I have vinyl flooring and it does a great job, Even with the grooves. I have 3 dogs in the home. This is perfect for keeping my floors clean from muddy paws.

Good product I was happy to use it , I will tell other people to use it , it clean most of my floor

Love it! Easy to use. Leaves my floors shiny after each use. Love the app to set up time and how often to use.

The Shark - Matrix Plus 2in1 Robot Vacuum & Mop works great. I was surprised on how well the mop function worked.

Order arrived on time and in good condition. Product works fine so far. Haven't used mop function yet though.

Best investment I’ve probably ever made. I really am enjoying the benefits of using this Shark VacMop Robot.

Great product! It sweeps and mops without leaving puddles on the floor. Even the basebords get cleaned.

Love it and it vacuums a lot more than i thought it would

This machine works awsome much better than the rumba i have.

This product is amazing 2 in 1 deal and picks up so much! Home mapping is phenomenal