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Customer Ratings & Reviews

$349.99
Save $350
Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1226 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 1,226 reviews
  • Rated 5 out of 5 stars

    Awesome vac/mop!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome addition to household. I have a husky and golden doodle and 2 cats and this mop/vac helps me out tremendously. Forever grateful. Do yourself a favor and buy this on SHARK OFFICIAL WEBSITE instead of best buy though. It is $200 cheaper. And bestbuy will not price match with them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LOVE THIS VACUUM

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT VACUUM, DEFINATLEY JACK OF ALL TRADES, WAS EASY TO USE

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good vacuum, moos well, sucks well, the program is pretty easy

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it! Cleans extremely well. It’s better than I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. No issues, second shark we’ve bought and mop works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its annoying to have to switch back and forth the vacuum doesn’t differentiate between carpeted and uncarpeted mop mode dries fast

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Shark

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product i like because cleen is to much easy to me

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All works well cleans my floors great with no issues

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Mopping

    Rated 5 out of 5 stars

    My buddy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mop vac. And it cleans so well I’m impressed how it mapped out my home. I had to return the first one purchased it wasn’t releasing cleaning solution. Second one works like. Charm best investment always have clean floors.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Its programing is a failure

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit instructions SUCK. Setup of vacuum areas is relatively easy but setting up the mopping area is confusing as heck. I followed instructions to the letter and it still violated the carpet restrictions every time. Also, I have a lot of hardwood floors that I don’t want to use there cleaner on and it will not cross a no go zone to to mop the go zone. My biggest concern is that the mopping program will not restrict itself to its own programing.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're sorry to hear that you aren't happy with your robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Mostly good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall pretty good vacuum. The mapping function needs some work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and friendly Best Buy app

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an easy and friendly app for Best Buy. It’s a way to shop at BB. I love this app as you can use the BB card and if you don’t have one the. You can apply one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome !! Has helped tremendously with sweeping up hair from the dogs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment for keeping our house clean. We have three dogs and it keeps dog hair and dirt cleaned up every day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vaccuum is so easy to set up and program to clean your home. I love it, I switch out once a week for mopping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, would like better software and another bristle for side brush though. Needs live map tracking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The shark

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my daughter. So far she loves it! She lives in Kansas City so I haven’t seen it in action yet! They named it CLEAN LATIFA!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Robot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it is supposed to. The first one did not work at all, did a return and got one that works.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish this had a 0 star option. This is by far the worst robot vacuum available. Even at the reduced price it's still too much for this junk. The company told me when I was having issues with mine that there is a software issue with the 2-1 on many of the units that they are unable to fix. I was sent a replacement of a regular Matrix and it does ok but both Shark products are well below in functionality that my cheap refurbished 2-1 Eufy. PSA: Shark robot vacuums are garbage

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review. We're really sorry for the inconveniences you have experienced with your Shark Robot RV2610WA. We will absolutely share your feedback with the relevant teams to avoid this kind of situation from happening again in the future. If you have any inquiries or need assistance, please reach out to us at 1-855-427-5127, and we will be more than willing to assist you.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    mr.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is truly an amazing, simple product that does exactly what advertised

    I would recommend this to a friend