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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 907 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers praise the Surface Pro 9 for its overall performance and portability. Users appreciate its speed and lightweight design, making it easy to carry. Some users suggest changing the refresh rate to 120hz. However, some customers have expressed concerns about battery life, port selection, and heat dissipation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 907 reviews
  • Rated 5 out of 5 stars

    I Love Microsoft Products!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best purchase ive made at Best buy, the latest and greatest surface pro with a ton of features and versatility, portability, and fun.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Defective battery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had the device for 2 weeks so I didnt have time to play around with it. Unfortunately I had to return it twice due to a manufacturing defective battery. I did enjoy it for the time I had it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great alternative to ipad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tablet. Works seamless as a laptop alternative. Highly recommend to buy the keyboard accessory.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    a little over two years old and it's toast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to change keyboards twice because of the connection and now nothing will work because as the geek squad told me the connection is "corroded" - so buy an entire new device or use usb keyboard which i don't want. two years old and toast

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Surface Pro 9

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and the staff person was great at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Be sure to use a mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not try to use this laptop without a mouse. It was a nightmare setting up without a mouse. Once I added a mouse it was a breeze to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice portable computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, very lightweight, portable with all the functionality needed for personal or professional interest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy wife!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my wife. She loves it. More and more packages at the door now. Must work better than last one!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Surface to go … returned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Processes very slow. I’m not fawned of it. I had two other surface go tablets and loved them. But not this one

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not Reliable But Shiny and Cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One month in and Acrobat Reader will freeze when I I try to save anything. It's a neat machine but it's not reliable enough for the cost. You can get a MacBook air for this price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend super responsive awesome screen and very light with the battery lasting very long

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need another method to charge instrument

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer, however, the charge contact frequently needs to be replaced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SP9

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a Surface Pro 4 for six years. Time to update. So far the Pro 9 has served me well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    review - not

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had it long enough to rate this item. sorry only use it once a month or so to pay bills

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For convenience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great good for traveling and fits in my purse definitely a good purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pc/tablet

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very hard to hold so get a good case with it. I don’t like the windows 11 but the actual pc/tablet is nice

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    5 out of 5 star rating tablet/laptop!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tablet/laptop! It’s definitely an upgrade from my Toshiba!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer!!! Stylish and very versitile. Great for school use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Can it be more user-friendly?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not as user friendly as I thought. Some apps needs additional adjusting to work properly

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Overall just great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my wife, she needed one for work and she loves it.

    I would recommend this to a friend