Customer Ratings & Reviews

I love this lap top . it is simple to use and it has plenty of memory space.

Love it. Excellent product is a computer in a tablet

Excellent product. The color is my favorite. All good in the store

I bought this new surface because my previous one stopped working after exactly 2 years of use on the day the warranty expired. It asked for an update, and it just stopped working. No one was able to get it working again. So, I bought this new one. Let's see if in two years we will be asked for an update again that will make it stop working too.

Good and reliable. I like the tabldt and laptop like fual feature.

Very good item serves its purpose and can perform everything needed

Awesome product. Perfect for school and love the tablet feature.

I like my computer really types well only thing is that it dies a little too fast when not in use

It’s awsome and best price in Best Buy! Must recommend

Amazing tablet and full of functionality for a college student

Should get kore recognition if being top laptop. Def recommend

Got it for the vacation trip. And decided to keep it cos I like it. :)

I recently snagged a great deal on an open-box Surface Pro 9, and while the size and screen quality are top-notch, the positives unfortunately end there. During the initial setup and update installation, the device became so hot that it was uncomfortable to hold. Because of this, I decided to return it and will wait for a price drop before considering another purchase. It's a shame because the Surface Pro 9 has a lot of potential, but the overheating issue is a dealbreaker for me.

Bought this config initially and was excited to carry around a slim pc around but was kind of disappointed. Don't know if I got a bad unit but it was very sluggish and had bad ghosting even after changing alot of the settings, ended up returning it and upgrading to the 16GB version.

The device is excellent, the support I got was outstanding.

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I love it!… best decision. I do wish the pen came with it!

I dont care for the Windows 11..and dont like having to be online to use the office software.

First impression: My first impression was with the packaging. It was excellent packaging, very well protected with reinforced cardboard molds for the tablet and strong, thick, attractive cardboard outer case. It comes with the tablet, power supply, and a quick-start guide. It’s somewhat minimalist, but I really like that. I recently got a camera that came with 9 different guides in numerous languages. The packaging is the type you would expect from an expensive tablet/laptop. My impression of the Microsoft Surface Pro laptop is that it is a very well-made laptop. The aluminum body feels solid, and the stand is firm and stays exactly where you place it. The power and volume buttons are firm without any play. Specifications: The Surface Pro 9 comes with two USB 4.0 ports and one Surface-type power port. The only two buttons are power and volume control. Mine came with a 12th Gen Intel i5 @ 2.50 GHz CPU, 8 GB of RAM, Wi-Fi 6E with 802.11ax compatibility, Bluetooth 5.1, a front-facing camera with 1080p full HD video, and a 10.0MP rear-facing autofocus camera with 1080p HD and 4k video. The display is a bright 120 Hz display with dynamic refresh rate. It does not come with a headphone jack, but that probably won’t be a problem for most people with Bluetooth. All my headphones and earbuds are Bluetooth. Setup: Setup was just like any Windows 11 setup. I simply followed the Windows 11 initial setup wizard and connected it with my Microsoft account. I was up and operating within 10 minutes. After setup I changed the host name, added a different theme from the Microsoft store, installed my antivirus software, and then installed my favorite utility installation program, Ninite. After all my apps were installed, I checked Windows updates one more time, and I was ready to use it. Performance: This tablet is fast. The Intel i5-1235U CPU does a very good job with both general computing and business software. It is extremely responsive from bootup through heavy usage. I loaded up the tablet by opening 10 Chrome tabs, Teams, Outlook, Davinci Resolve video editor, and other programs. The memory usage was above 90%, but then Windows 11 suspended the UWP process group which brought it down to 88%. At 88% memory usage, there was no noticeable change in speed and responsiveness from when it first boots up. Bootup time from power off to full power up including login is 10.14 seconds. File transfers are also very fast. Copying large video files from a USB 3.2 USB drive as blistering fast. And moving them over the Wi-Fi 6 connection was also incredibly fast. I didn’t get numbers, but I transfer data every day, so I’m accustomed to transfer speeds. I ran a few drone simulators, mainly Liftoff and DRL, both trough Steam. This laptop did an excellent job running those simulators. I toned down the performance a little, and the Microsoft Surface handled it beautifully. Audio on the Surface 9 Pro is quite good. It has Dolby Vision IQ with Dolby Atmos, and the speakers are in the lid at the top and sound really good for such small openings. There isn’t deep bass, but I didn’t expect any at all, so that is a plus. And the top firing speakers actually help the Atmos. I really like the magnetic power adapter. The magnets are strong, so it doesn’t come loose easily at all. Plus, it is very close to the lid, and that helps keep the connector from getting snagged, knocked out, or even broken off like typical power plugs. Plus, it can be plugged in either way, which is nice for a hybrid. Battery life is very good on this tablet. I’m not sure exactly how many hours it has been running, but this is the first charge, and I am only at 33% after 3-1/2 days of use. Conclusion: I’m an IT engineer, and when the Microsoft Surface first came out, I really wanted one. On release day I went to a Microsoft store and looked at it. At that time, I chose not to buy it, not because of the cost, I didn’t think it wasn’t worth it. The Microsoft Surface has come a long way, and today I believe it is worth the cost. It is a fast rugged, aluminum-cased tablet with an i5 processor, USB 4.0, Bluetooth 5.1, Wi-Fi 6, and an external keyboard/pen as an accessory that makes it both a tablet and a laptop. It is lightweight and easy to slip into a bag or briefcase, and the external keyboard acts as a screen protector if purchased. Battery life is outstanding, much better than my other laptops. The Microsoft Surface Pro is not cheap, it’s pricey compared to a lot of laptops; and the keyboard and pen are not included. But the surface is smaller, lighter, faster, and easier to carry than most laptops in its price range. If you are looking for a convertible tablet/laptop, whether for home use or business use, I highly recommend the Microsoft Surface 9 Pro.

I love my surface! Great laptop for medical school.