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Customer Ratings & Reviews

$1,099.99
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Comp. Value: $1,499.99

Customer reviews

Rating 4.7 out of 5 stars with 1071 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers express satisfaction with the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, highlighting its exceptional cleaning performance and quiet operation. Many appreciate the user-friendly design, large capacity, and modern aesthetic. The washer's size and innovative features also contribute to a positive customer experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,071 reviews
  • Rated 5 out of 5 stars

    Great washer & Dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the steam option of both washer and dryer. Feel like we never have our clothes clean like this before.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Replaced 20 year old top-loader with this HE !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Searched many products and read reviews before selecting this beautiful black LG front loader. So far, it seems to clean better than the top-loader it replaced and cycles are surprisingly just as fast as before

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AI function didn't make a difference

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned a LG washer for the past 11 years. I decided to change due to the AI feature. Unfortunately, I did not see any difference between this overpriced washer to the old one. They both work well.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, MariaS. Thank you for sharing your experience with the LG 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. We understand your inquiry regarding the AI functions compared to your previous LG unit. Your loyalty over the past 11 years is important to us, and we appreciate your feedback on the performance of our technology.
      https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-black-steel/JJ8VPZ6YGL
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo LG

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer, could fit more than I thought I could in the washer and not required but connecting the washer to the app comes in handy. And the laundry comes out clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meeting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting on pedalstools is a too long of a wait without them its not good

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Awesome Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG washers are the best in market. Futuristic design. There are multiple modes to select and AI wash is my favourite option on these modes.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We want to say a great big thank you for your committed support of the LG Brand, as we continue to meet our customers expectations by improving our products and services daily. We're here to help if you have any questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha LG

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great machine so far. I love the detergent dispense! I don't have to fill it for every load and I can trust my kids are not putting to much or too little when they do their own laundry. Quiet and efficient. My favorite washer to date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptionally wonderful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product, LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel Excellent Service

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 4 out of 5 stars

    LG gold

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is nice and easy to use. I like the sleek design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has been amazing. The drums size is perfect for larger loads. The options for types of loads is a great feature. The ability to have the app on your phone to let you know how much time is left and when the wash is complete is what I love most about this washer. We have 8 people that do wash in our home and I can stay on top of the loads so laundry is not left in the washer .

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Let in the Light

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the inside light the cycles are so fast!” You can use more laundry products more places to put them. Finally I have more choices of washing and water temp my old LG didn’t have many choices. It’s very quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not received it yet but the rep that helped us outstanding 1000 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the absolute BEST on the market.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been impressed by LG appliance quality but this washer and dryer set are the best thing I've gotten. I didnt realize how poorly our old washer worked and am amazed at how efficient and effective this unit is! The smart aspect and receiving push notifications to the phone and tv when a cycle is done is convenient also. I cant say enough how happy I am. Looking forward to update the rest of our appliance to LG over time

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washer , love the a.i feature . App syncs great and gives me good information when using loads , very quiet washer and quick

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent washing machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second LG. Our first operated very well for over 13 years! This one works great...very quiet and easy to operate. It holds a lot of laundry. Looks great and fit nicely into our small laundry room. Very pleased with this choice.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice and clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had my LG washer for a couple of months now and I am extremely pleased. It is so quiet and the garment come out very clean. Love the little tune it plays to alert you the washing are done.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Quality materials. Modern design. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You will not be disappointed.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this for 2 years now and I bought this washer and a dryer when I moved to my new house. I can promise you that this washing machine will not disappoint you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, easy installation and setup. Smart features that make doing laundry quick and easy. Saves energy, water, and consumables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my LG washer and Best Buy made it easy to purchase and get delivered,

    I would recommend this to a friend