Customer Ratings & Reviews
- Model:
- B09B2SBHQK
- SKU:
- 6544304
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the nice picture and sound quality of the Echo Show 5, as well as its clarity and ease of use. Many appreciate the screen size and accessible price point. While some users have experienced issues with connectivity and speed, the majority seem satisfied with the device's features.
This summary was generated by AI based on customer reviews.
Nice upgrade from Echo dot.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Echo Show. Love the access to see sports hightlights. Love being able to video call family.
I would recommend this to a friendMark Stone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone in the store was awesome!!! All were willing to help.
I would recommend this to a friendUseful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have two of these. I use them with a blink camera as a baby monitor. They are good. Price is a little high and the screen is small. But if thats what you want then definitely buy these. They can also be combined with the blink doorbell.
I would recommend this to a friendOver priced paperweight
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to replace our older modeled (which we LOVE). The alarms dont work which is has me waking uo so mad i want to take it to the shooting range! Why is there a LOUD beep before the alarm starts? Why does it only play 3 seconds of the song. When you tell off she doesnt listen. It is a teenager! And now im stuck with it because i cant return it. Dont waste your money!
No, I would not recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hi BurOak,
Thank you for sharing your feedback about the Echo Show 5. I'm truly sorry to hear that the alarm functionality isn't working as expected, especially since you loved your older model. I completely understand your frustration—waking up to a malfunctioning alarm is incredibly disruptive, and it's disappointing when a replacement doesn't live up to the original.
The issues you're describing with the loud beep before the alarm, the song only playing for 3 seconds, and Alexa not responding to your commands are definitely not normal behavior. Here are some troubleshooting steps that might help:
Alarm Settings: Open the Alexa app, go to Devices > Echo & Alexa > your Echo Show 5 > Sounds, and check your alarm sound settings. You can also try setting a new alarm directly through the app to see if that resolves the playback issue.
Voice Recognition: Go to Settings on your Echo Show 5 > Device Options > Wake Word, and retrain Alexa to recognize your voice. Sometimes recalibration helps with responsiveness.
Software Update: Check if your device needs a software update by going to Settings > Device Options > Check for Software Updates.
Factory Reset: If the above steps don't work, try a factory reset (Settings > Device Options > Reset to Factory Defaults). This often resolves persistent software glitches.
If none of these steps resolve the issues, please contact our support team at 1-888-280-4331. They can help troubleshoot further or discuss options for a replacement if there's a defect with your specific unit. Your alarm should work reliably, and we want to make sure you get that sorted out.
Great time saver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device as it allows me to communicate with kids on upper floor without having to yell or look for my phone. Also, excellent for getting answers to quick questions and actually seeing them.
I would recommend this to a friendGreat Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, great value, and the product is perfect to meet my needs.
I would recommend this to a friendBest Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome service at Best Buy . I was satisfied with the product that I purchased and I recommended my family and friends to continue to shop Best Buy!!!
I would recommend this to a friendMy dad loves his Alexa
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gift for my dad. He is bilingual, and she listens to both English and Spanish very clearly. He just had a newborn for lullabies
I would recommend this to a friendGreat device
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device. Absolute must have for the kitchen/living room. Super convenient.
I would recommend this to a friendGreat value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like using the echo, useful for the ring camera and a good value
I would recommend this to a friendFun useful device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my amazon echo so much. I have mine conveniently placed so i am always asking for timers and alarms. So handy!
I would recommend this to a friendMrs. D
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so happy with this item. It has become a very vital part of my daily routine. If you have the chance, get one, you won’t be disappointed. I highly recommend this item.
I would recommend this to a friendAlexa echo show
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using an alexa in my phone for 10 years now and switched one of them to this echo show 5 for added security so I can see parts of my home when I am away.
I would recommend this to a friendAmazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best thing, I recomend it ………………………………………………..
I would recommend this to a friendDecent Alexa
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the speaker could be better is still pretty good for it's price.
I would recommend this to a friendGrand cam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought for my elderly grandmother to update her tech game so far she loves it. Help to reminder her of important dates and play her favorite music just by her talking to it, not to mention she can drop inn on me or any other family member show anytime.
I would recommend this to a friendNearsighted - major factor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only regret was I should of purchased a larger screen model - other than that, I like the Echo Show
I would recommend this to a friendEco Show 5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well exactly what I wanted havent sat down to fully see its value
I would recommend this to a friend- Pros mentioned:Screen size
Too Many Ads
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 Stars if you could completely turn off ads! Nice size and features.
I would recommend this to a friendBrand response from Amazon Devices Customer Support
Posted .Hello TexCam! Thank you so much for providing your review on your experience with your new Echo Show. We are constantly working to improve upon our products and services from feedback like yours to provide the best customer experience. I am happy to hear that you are enjoying your device so far. One thing you can do to limit content that you do not want to see on your device's home screen is to swipe down from the top and navigate to Settings>Home Content and then toggle on or off any categories you would like or not like to see anymore. You can also go to your Display settings or Notification settings and customize those options as well. These are just a few tips you could try to hopefully improve upon your experience some. Again, I thank you so much for your time and I hope you have a tremendous day!
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing I bought through Best Buy. My husband like it. If you have ring If you it work great.
I would recommend this to a friend