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Customer Ratings & Reviews

  • Front. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Angle. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Left. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 11. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 12. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 14. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 15. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 16. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 18. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 19. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. As of April 20, 2023. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the top 10 brands (by market share) of truly wireless style of noise-canceling headphones market.
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
  • Alt View 27. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • SONY NFL OFFICIAL HEADPHONES OF THE NFL
  • Alt View 34. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Stocking Stuffers video 0 minutes 25 seconds
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:
WF1000XM5/B
SKU:
6546812
Highly rated by customers for:
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$248.00
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Comp. Value: $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2332 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 2,332 reviews

  • Sony's best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product, you can feel the quality. Also great specs like the noise cancellation for true wireless earbuds. Ive had a couple different wireless earbuds from Samsung, google and apple but this are the best ones I've tried so far.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ERNESTOP!
      It brings us great satisfaction to hear that the WF-1000XM5 earbuds are the best ones you’ve tried so far. We are honored that you chose Sony over so many other brands and that you can really feel the quality in the design.

      Thank you for putting your trust in Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    buds review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glorious color, good sound quality, would highly recommend purchasing these!

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobialiyahM,

      Thanks for your fantastic review! We are so happy to hear you're enjoying your WF1000XM5.

      It's great to know you're loving the glorious color and sound quality. Our earbuds were created focused on both the design and the acoustic engineering, so your feedback is truly appreciated by the team.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Best wireless earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm on my second pair of these since I used the others so much the battery started to give out. They are the best wireless earbuds I've used and I've used quite a few different ones. I love that they can connect to two devices at once and seemlessly switch back and forth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing this incredible review, Seeman245!

      We are absolutely thrilled and honored to hear that the WF-1000XM5 earbuds are the best wireless earbuds you have used, and that you loved your previous pair enough to purchase them again when the battery eventually gave out! That kind of loyalty is the highest compliment we can receive.

      We are especially glad that you are benefiting from the multipoint connection feature, which allows you to seamlessly switch between two connected devices—a capability we prioritized for maximizing convenience.

      Thank you again for your strong endorsement and for consistently choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Worth it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband is obsessed with these headphones and they sound amazing. He loves the touch controls, wireless charging, and depth of sound and after losing a pair, we had to replace them because they are that good. Worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bailey, Fantastic! We're delighted to hear that your husband is enjoying the earbuds and values the touch controls, wireless charging, and rich sound quality. It's wonderful to know you found them worthy of replacement after losing a pair. Thank you for sharing your outstanding experience with the WF-1000XM5 and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Amazing!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously had the XM4 earbuds and loved them, although they were a bit bulky. I wasn't sure how they could be better, but the XM5 earbuds are vastly impoved for sound, call clarity and noise cancelling. I used these on a work call in my running diesel and another at a McDonald's with talking and loud music in the background and none of the noise was noticable by others on the calls.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Damon, we're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Sony - WF1000XM5 Wireless Noise Cancelling Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product!!!!!!!!!! The price, quality, comfort in the ears and sound are great,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gedeco, awesome! We're glad you like the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Favorite Earbuds ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are clear and crips and easy to insert and stay in place. I love my Sony earbuds!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome! You've made a great choice, Lucia!

      We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort

    best sounding in ear buds in 2025

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best earbuds i’ve worn for multiple years in a row

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MIEK,

      Thank you for choosing Sony!

      We’re elated to hear that the WF-1000XM5 earbuds have been your preferred choice for multiple years in a row. It’s a true pleasure to know they continue to deliver the quality and performance you expect over time. Thank you for your loyalty.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earphones Honestly Top Of My List As Of Favorite

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smokoo,

      That's fantastic feedback! We are delighted to hear the WF-1000XM5 earbuds have earned the top spot on your list. Enjoy your superior sound experience!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Sony earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing best earbuds I've ever used you have to get these if your trying to have the ultimate experience with your music you have the Sony app to better your music with the equalizer setting and noise cancelling is supreme

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonathanD,

      Perfect! We're thrilled that you are enjoying the sound quality, equalizer, and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Great sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geat sound and fit. Also, my last pair lasted over 4 years of every day use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KennethS,
      Thank you so much for sharing your great experience with us! Glad to hear you are enjoying the amazing sound quality and comfortable fit of your WF1000XM5 earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    $300 for this?

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm pretty disappointed in this purchase. I paid $300 for these earbuds and they constantly have issues. The microphone will randomly stop working or will sound really muffled. The earbud tips fell apart after a couple months. The software to control the earbuds has ads when you open it. The "customizable" touch sensors are not truly customizable. Jabra and SkullCandy do a far better job with their software. The ANC is really good and the overall sound is great but not worth the price. Bottom line: Save you money and get something cheaper.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MKing,

      While we are glad to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5, we are really sorry if you're experiencing some issues. We understand your disappointment and want to ensure you receive the best possible experience with our product. We value your feedback about the earbud tips, companion app, price, and touch control function of the headphones. To ensure you're getting the most out of your WF-1000XM5, we suggest updating its firmware to the latest version. The update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads

      As for the earbud tips, the earbud tips deteriorate through long-term use and storage. If the earbud tips deteriorate, they cannot achieve proper sound qualities or noise canceling effects. If the earbud tips are damaged and need replacing, please contact your nearest Sony dealer. You can also obtain replacement accessories from Sony Parts and Accessories website. Visit Sony support website > scroll down and select Parts & Accessories.

      We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      BestBuy Username:
      Telephone Number:
      Model Number:
      Additional Information regarding your experience with the WF-1000XM5:

      We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

      Thank you for letting us help assist you.

      Sincerely,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality

    Worth the buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds in Black deliver an exceptional audio experience with top-notch noise cancellation. The sleek design and comfortable fit make them perfect for extended use, and the touch controls add convenience. With impressive sound quality and effective noise reduction, these earbuds offer a premium listening experience that's worth the investment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonA,

      Thank you for the purchase! We're glad to hear that you like the noise canceling, comfortable design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Sony WE1000XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit is great, but the sound is amazing. The noise cancelling works well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Best earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best earbuds ever made. Noise cancellation is great, as well as the sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello fredB,

      Thank you for choosing Sony!

      We couldn't be more pleased to learn that you recognize the WF1000XM5 the best earbuds you've ever owned. We're delighted that you appreciate the exceptional noise cancellation and sound quality. Your positive feedback truly motivates us to continue delivering outstanding products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Clear and perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is clear and it blocks the outside noise when I need to focus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DantheMan,

      We're delighted to hear you're enjoying the clear sound and noise cancelling technology on your WF-1000XM5 earbuds—it's great to hear it is helping you block out noise and focus!

      Thanks for sharing your positive feedback and choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds work very well. The sound is great and they work efficiently. Easy fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaxG, Awesome! We are glad to hear that you are happy with the sound quality of your new WF1000XM5! The WF1000XM5 is the best noise canceling earbuds, with two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and Noise Isolation Earbud Tips. Thank you for choosing Sony! Regards, Carl Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Amazing headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Good sound and fit comfortable in ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler, thanks for commenting! We're happy to learn about your satisfaction with the amazing sound quality and very comfortable fit design of your WF1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds fit great, and the sound is amazing, especially the noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Will, Perfect! We're thrilled to hear you like the great fit, amazing sound quality, and top notch noise canceling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    XM5 review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slightly uncomfortable but great sound, and they do feel very light

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mordakye, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

Page 51, Showing 1,001-1,020 of 2,332 reviews
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