Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Work, Play, and Relax
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these everyday and barely ever take them off when I'm not at work. When I do use these at work, the noise cancelling helps me stay focused and the talking feature makes sure that I'm not completely ignoring my coworkers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicTeacher, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best Ear Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. One of the best I have purchased. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dottie,
Thank you for contacting Sony!
We are delighted to learn that you are enjoying your WF1000XM5! It is truly an honor to hear that it has become your top purchase. Your recommendation holds great significance for us, and your positive experience inspires us to persist in providing high-quality products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Perfect!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds in the game rn! Noise cancelling and sound quality are amazing!
I would recommend this to a friend - Pros mentioned:Sound quality
Sounds clear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work really well. Sounds good and clear. Love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your wonderful review, RoyW! We're thrilled to hear that you're enjoying your WF-1000XM5 earbuds and that they're working well for you. We're glad you love the sound quality and clarity—they're designed with cutting-edge noise cancellation and advanced audio technology to deliver a premium listening experience. If you ever want to explore more features or need support, we're here to help.
Thanks again for being a part of the Sony family and sharing your positive experience!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line. Nothing else can beat these earphones. Best Noise Cancellation in the segment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AatifmuhammadA,
Thank you for your fantastic feedback on the WF1000XM5 earphones! We're thrilled to hear that you’re enjoying our state of the art noise cancelation and top of the line design. Your experience motivates us to continue delivering high-quality products. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great but could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, great noise canceling an ambient sound. Not the best for sweat resistance, they start move around after some sweating from running and Bluetooth signal is pretty stong at 15 to 20 feet away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThatguyMo,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like sound quality, noise canceling function, and Bluetooth range of the headphones. Your feedback about its fit is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re pretty good they just don’t stay charged long
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ParisJ,
Thanks for your honest feedback! It brings us great joy to hear that you're enjoying the sound of your WF-1000XM5, but we’re sorry to hear the battery life is falling short.
To help you get more listening time, we recommend trying these steps:
-Open the Sony | Sound Connect app and ensure your earbuds are running the latest software version.
-Features like DSEE Extreme, Speak-to-Chat, and Voice Assistant (Always-on) use extra power. Try turning these off in the app to see if battery life improves.
-If the drain persists, you can try resetting the earbuds using the instructions on our support page: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Give those a try!
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. More comfortable than the last generation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnnyC,
Amazing! We're glad that you are enjoying the sound quality and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Crisp, Clean Audio
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a bit of time getting used to the ear tips, but the sound isolation is phenomenal. This is before you even kick on the ANC. LDAC tends to cut out audio from time to time, but i prefer crisp clear audio over connection if I have to choose. Happens far less often when theres fewer wireless devices nearby.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobR,
Thanks for commenting! We are extremely pleased to hear your satisfaction with the amazing sound quality and superb noise canceling feature of your WF-1000XM5. We greatly appreciate your input when playing audio with the LDAC codec. For intermittent audio or noise issues with the headphones, we always recommend following our suggested troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00232102
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
it's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Con: The sound quality is not as good as Sennheiser TW3. noise cancellation is not as good as the Apple Airpod 2pro. Pro: Connectivity is good, the fit is good, decent battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sguo,
Thanks for commenting. We're thrilled to know that you're satisfied with the superb Bluetooth connectivity, very comfortable fit, and long-lasting battery life of your WF1000XM5. We greatly appreciate your input about the sound quality and noise cancellation of these headphones compared to other brands.
For sound quality, to ensure you're getting the best experience, please follow the steps provided on this Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956
Also, when you want to prioritize the sound quality, we recommend selecting the “Priority on sound quality” mode from the “Sony | Headphones Connect” app.
Additionally, the following information on this article is important in order to maximize the noise canceling function and sound quality for music and calls.
https://www.sony.com/electronics/support/articles/00262839
I hope this helps. Thank you so much for your purchase and for choosing the best brand, Sony!
Best regards,
Romeo
Works good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work pretty good, but the case and earbuds are pretty small
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonM,
Thank you for choosing Sony!
We’re excited to hear that the WF1000XM5 earbuds are performing well for you. We appreciate your observation regarding the compact size of the case and earbuds, and we will be sharing this valuable feedback with our product development team to inform future improvements.
Best regards,
-Fred
- Pros mentioned:Fit
Great app, sound quality and not best shape
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked these but returned them because of the shape. They’re really small which is great, but their shape makes it so uiu have to pay attention to which bud goes where. Other ear buds are easier to differentiate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Huhh,
Thanks for your comment. While we are pleased to know that you like our WF-1000XM5, and that you're satisfied with its amazing sound quality and superb companion app (Sony | Headphones Connect app), we are really sorry if the design of the earbuds didn't live up to your expectations and that they had to be returned. Your feedback matters to us as it helps us improve our products. We value you and your input, and we are hoping you will consider Sony again in your future purchase.
Sincerely,
Romeo
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Awesome sound. Only time they fall out of my ear is if it knocks on something.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JuliaR,
Thank you for your kind feedback regarding the WF-1000XM5 headphones. We're thrilled to hear that you are enjoying the exceptional sound quality! Regarding the concerns about the earbuds occasionally falling out, we recommend referring to the following article on properly wearing the headset to prevent any issues with the tips.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you continue to experience the same issue with the tips, we recommend reaching out to Sony Support for tailored assistance. You can contact them using the link provided here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony.
Best regards,
-Fred
- Pros mentioned:Sound quality
10/10 sound quality and noise cancelling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 sound quality. Did not fit well in my ear though so I had to sell.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximus,
Thank you for sharing your experience! We're thrilled you enjoyed the perfect sound quality and noise canceling features of the WF1000XM5 earbuds. We're sorry to hear the fit wasn't ideal for you. Your feedback helps us improve and develop products that cater to everyone’s needs.
If you decide to explore other Sony audio options, feel free to reach out for recommendations!
Thank you for choosing Sony! We hope you find the perfect fit next time! -Maria
Fit issues – earbuds do not stay securely in ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will say i love this product only the problem for me or issues was the fittingFit issues – earbuds do not stay securely in ears during use."Not satisfied with the fit; the earbuds slip out of my ears while running and don’t feel secure."over all I gave 4 star.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick,
Thank you for sharing your feedback about the WF1000XM5 earbuds. We are pleased to hear how much you're enjoying the product overall. However, we understand that the fit issues you've experienced can be quite frustrating, especially during activities like running.
We appreciate your input and want to ensure you have the best experience possible. If you haven't already, we recommend exploring different ear tip sizes that come with the earbuds, as a more secure fit can often be achieved through this adjustment.
We hope this helps and thank you for considering Sony products.
Best regards,
Stephanie
- Pros mentioned:Fit
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit well take some time to learn the settings in the app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the fit of the headphones. Your feedback about the app is also appreciated. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Happy Birthday
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Sony earbuds. They sound awesome. My husband gave me them for my birthday along with some beautiful pearl earrings. I can wear my earbuds and my earrings at the same time. I am happy, my husband is happy, and my ears are happy. What a great birthday gift.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, MelissaE! We're glad that you are enjoying your new Sony WF1000XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
Bad bud
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sony earbuds sound ok. I carry 2 sets of earbuds. My sonys sound amazing during phone calls ,but for music it lacks quality. My bose quiet comfort sound awesome for music, but for phone calls they are the worst buds ive ever used. The issue i have with my sonys is that the left bud dies 1.5 hours before the right one does
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartinR, We’re sorry to hear about your experience with the WF-1000XM5 earbuds. It’s great that they perform well during calls, but we understand how frustrating it is when the left bud loses power early. To help resolve this, we recommend visiting this link if the available operating time is short, the battery power does not last long, the battery life of the left and right headset units is different: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html. This contain information and troubleshooting steps regarding the issue. If the issue persists, please reach out to our product support team for further assistance: Phone: 239-245-6354 Chat: us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday–Friday: 9:00 am–9:00 pm ET Saturday–Sunday: 10:00 am–8:00 pm ET We hope to get you back to fully enjoying your music soon. Sincerely, Maria
Best Noise cancelling Ear Buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling ear buds, so seamless for my office and personal calls, switching over is easy from Teams to Whatsapp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RavikumarV,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WF-1000XM5 earbuds are enhancing your office and personal calls with their exceptional noise cancelling and seamless app switching. It’s wonderful to know they’re making your communication smoother and more efficient. Your feedback truly motivates us to continue delivering quality experiences.
Best regards,
-Fred
Not bad, buy not a huge upgrade over the XM4's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty good. Definitely seems like they are a little more refined than the XM4's, but, I'm not sure it's enough of a jump to warrant purchasing these if you already have a perfectly good pair of XM4's to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your valuable feedback, Adrian.
We're so glad to hear that you find the WF-1000XM5 earbuds "pretty good" and more refined than the previous model. We designed them with several enhancements, including a more compact size and improved audio processing, to provide a premium listening experience.
We understand your perspective on the upgrade from the WF-1000XM4. We appreciate your honest insight, as feedback like this helps us understand what is most important to our customers.
Thank you again for your review and for being a Sony customer.
Best regards, Gus, Sony Social Media Team