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Customer Ratings & Reviews

  • Front. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Angle. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Left. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 11. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 12. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 14. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 15. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 16. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 18. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 19. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. As of April 20, 2023. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the top 10 brands (by market share) of truly wireless style of noise-canceling headphones market.
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
  • Alt View 27. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • SONY NFL OFFICIAL HEADPHONES OF THE NFL
  • Alt View 34. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Stocking Stuffers video 0 minutes 25 seconds
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:
WF1000XM5/B
SKU:
6546812
Highly rated by customers for:
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$248.00
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Comp. Value: $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2327 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 2,327 reviews
  • Pros mentioned:
    Sound quality

    Great headpones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the headphones so far, i just wish i didnt need to grt so many apps to optimize the sound to my liking, one app should be taking care of it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Serg, Awesome! We're thrilled to hear that you're enjoying your headphones. Thank you so much for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    I reckon these earbuds for sound and noise good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the WF 1000x5 Smart and compact and good sound quality, and noise canceling. The app Little bit outdated but it’s still good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyL, thanks for commenting! We're thrilled to know that you like your WF-1000XM5 and you're satisfied with its amazing sound quality, exceptional noise canceling function, stylish design, and smart features. We greatly appreciate your feedback about the Sony | Headphones Connect app. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Pretty good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is even better than airpods pro love the talk through feature and make sure you play around with the fitting and if you do encounter and weird thing where there is no audio is most likely your driver for Bluetooth or whatever it is not up to date run troubleshooting will automatically do it for you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amid,

      You made the right choice with the Sony WF-1000XM5! We're glad that you like the sound quality and Speak-to-Chat function of the headphones. It's also great that you were able to find the best fit for the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Cons mentioned:
    App

    Terrible quality for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these before getting the bose QC ultra. But i have read reviews about these and apparently the generation before these was amazing, i tried these and they were just not it, very disappointed. I wouldnt even recommend to a friend, theyre expensive but yet they feel very fragile and cheap, the buttons on the earbuds themselves are very sensitive youll find yourself accidentally activitating buttons while adjusting them. The app for them is very basic and not much to do, not even customizable. And the buttons for the buds themselves are not changeable. Sound quality is average. What i would recommend are the bose quietcomfort ultra.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael,

      Thank you for taking the time to share your feedback regarding the WF-1000XM5 earbuds. We genuinely appreciate hearing your honest opinion, as it helps us understand our customers' experiences.

      We are sorry to hear that the WF-1000XM5 did not work out for you. We take your points about the fragile feel, sensitive touch controls, and app functionality seriously.

      We would like to share information on features that address some of your concerns, as they may offer ways to improve your experience:

      - Touch Sensor Sensitivity and Customization: We understand your frustration with accidentally activating the controls. The good news is that the functions of the touch sensors can be customized using the Sony | Headphones Connect app! You can change what each sensor does, or even disable some functions if desired, which can help manage accidental touches.

      For a complete list of customizable options and what you can do with the Sony | Headphones Connect app, please visit this helpful guide: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html

      - Sound Quality: While sound preference is subjective, the WF-1000XM5 offers a high degree of sound customization through the equalizer settings in the app.

      You may find these useful recommendations on improving sound quality helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20

      Regarding your concerns about the fragile and cheap feel, we continuously strive to balance compact design, performance, and durability in our products.

      If you are interested in exploring the customization options further or need more personalized guidance on the app settings or sound adjustment, please contact our technical support team:

      Contact Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for considering Sony products!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and quality. The price was reasonable.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Smoky Pink

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Best in the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im no tech guru , but Ive had my fair share of headphoes. Sony xm4, soundcore linberty, pixly buds. Sennheiser. And the sonys xm5 blows everything else away. And good on phone calls too. Just get them. Worth the money. And get the warranty plan

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Picafresa,

      You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These to me only shine in the NC department, went with the Jabra elite 10's and returned these... Sony's didn't have enough thumping bass for me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcus37,

      We're glad that you like the noise canceling function of the headphones. It's unfortunate that you were not satisfied with the sound quality. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app). Additionally, the app's equalizer function allows you to tailor-fit the sound quality depending on your needs.

      Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    One of the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While these may lack the bottom end of the XM4, they more than make up for it in being extremely clean and a lot better fitting in my opinion. An excellent choice for those looking to upgrade from the AirPod Pros

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheReverendChap, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    They are ok

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality but the bass seems to be lacking comps to cheaper quality earbuds. My biggest isssue is the ear tips. They completely fell apart in about a month and a half. Got aftermarket tips afterwards bc I couldn’t fine OEM at the time and they have done the same. Probably going to trade them in for a different pair.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanE, Thank you for sharing your feedback. While we're glad that you love the sound quality, we're sorry to hear that the WF-1000XM5 earbuds didn’t meet your expectations. Fit can be a challenge with earbuds since everyone’s ears are different, and we understand how frustrating it is when they don’t stay secure. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
      https://www.sony.com/electronics/support/articles/00262839

      Hope this help. Regards, -Craig Sony_US

  • Very much happy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im so happy in purchasing this product,it was such a great experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, AngelD!

      We are so happy to hear you're having a great experience with your WF-1000XM5 earbuds. Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds have good sound quality but the bass is not stunning as expected. Needs some improvement on the bass but everything else is good.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasK,

      Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We do apologize for the inconvenience. The bass sound quality will depend in the source that you're playing. When the source does not contain much of bass sound, the bass sound may not be audible. We recommend using the Sony headphones connect app to adjust audio settings depending in your preference for better audio experience.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130

      Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is the best i have ever used and also works great for phone called i can be welding grinding or banging on metal with a hammer and the person can hear each other just fine

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkJ, we're glad you are enjoying the noise canceling feature of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Sony Earbuds??

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect noise cancellation feature. Easy to carry. Not at all heavy and has wireless charging.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi frtzmrcl, Fantastic! We're delighted to learn that you're enjoying the outstanding noise canceling feature, the lightweight design, the convenience of portability, and the wireless charging capability of your WF-1000XM5 earbuds. These earbuds are expertly crafted to deliver an exceptional audio experience. Thank you for your perfect five-star review and for selecting Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Best ever call quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was in eco friendly packaging which was quite nice move, and noise cancellation was best ever, come to call quality which was on end level nothing can be best than this it was amazingly clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BabarB, Thank you for the awesome review! We're thrilled to hear you appreciate the eco-friendly packaging, excellent noise cancellation, and amazing call clarity of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam Sony_US

  • Sony always a good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great review!! Checked off all the boxes!! Number 0ne On Consumer Report!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarolL,

      We are thrilled to hear that our WF-1000XM5 earbuds checked all the boxes for you! It is an honor to be recognized as a top choice by Consumer Reports, and we truly appreciate your support and kind words.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Great for music! Terrible for calls.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, and great design! Poor call (microphone) quality. Foam tips are not as comfortable as silicon tips on main competitors.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Darn fine buggers

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these lil buggers using them now for audio books music calls white noise good for ssnhl

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertM, Thank you for the positive review! We're delighted to hear that you're enjoying the WF1000XM5 earbuds for such a variety of uses, from audiobooks and music to calls and white noise. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Sony xm5 is ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is great, touch is great, not a fan of the foam earbuds but still, great product

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chilling, we're glad you like the noise canceling feature of our product. We appreciate your feedback regarding the foam earbuds. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality as expected. Finicky auto noise cancellation. But overall really good ear buds. Sound quality will make you smile.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, VictorL! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    So comfortable you forget them

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can wear these all day and I barely notice them. The sound quality is exceptional

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhilipS, Thank you for your fantastic 5-star review of the WF-1000XM5! We're thrilled to hear that you find them so comfortable that you can wear them all day without noticing. It's great to know that the exceptional sound quality has met your expectations. Your feedback is greatly appreciated and helps us continue to deliver high-quality products. Enjoy your listening experience and thanks for choosing Sony! - Romeo Sony_US

Page 64, Showing 1,261-1,280 of 2,327 reviews
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