Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good they stay in your ears well while at work charging case isn't as good as the older versions tho
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomM, Thank you for your feedback with the Sony WF1000XM5. We're very happy to hear you like the comfortable and stable fit of these earbuds. We value your input about the charging case and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it's great that you can pair two the devices without having to disconnect one. The sound quality and the noise canceling works phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanO, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
For the enthusiasts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like most sony products, you need to give them some time to set in fully and break in the drivers, but once they do, they sound amazing like full and even in all frequencies. I love em
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your experience, Jandohittin! We're glad that you are impressed with the performance of your Sony WF1000XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Handsdown the best wireless earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the beat wireless earbuds that truly gives you the excellant noise cancelling feature. I love using it during my workout.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krsna, Perfect! We're so pleased to hear that you're enjoying the excellent noise cancelling feature of the Sony WF1000XM5 especially during your workout sessions. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life
Good Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please with item, use the earbuds everyday all day no issues. Comfortable to have in ear, dont even notice them after a while. Battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Styles,
Great! We're thrilled that you like the comfort, battery life, and functionality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
One of the best earbus on the market.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of earbuds. A clearer, richer quality of sound over other name brands. Enriches listening through all types of applications and devices. Mahalo Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 808shopper,
Fantastic! You've made a great choice! We are very happy to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Solid earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good earbud. The ear bud tips do not last long though! Best Buy does not sell replacement tips so go to amazon
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanS,
That's wonderful to hear you're impressed with the sound quality and overall performance of the WF-1000XM5 earbuds! We appreciate your honest feedback on the durability of the noise isolation earbud tips. The tips are a polyurethane foam/silicone hybrid designed for the best ANC seal and, as consumables, they do wear down over time.
For official Sony replacement tips (EP-NI1000 series), we recommend checking authorized online retailers or using the dedicated WF-1000XM5 replacement tips request form on the Sony Support site.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Very high quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones. They sound and feel great. Only issue is the app can be a little cumbersome to navigate and you cant get the tracking like galaxy buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeilB, we're glad you are enjoying our product. We appreciate your feedback regarding the Headphone Connect app. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good ear buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounding earbuds, was not a fan of how thay fit in my ear but that just me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colton,
Thank you for this fantastic review of your WF-1000XM5. We're really glad you love the features and exceptional sound quality of these earbuds. We designed these earbuds to provide incredible audio performance and take noise cancellation to the next level. Your feedback regarding the fit is greatly appreciated. The WF-1000XM5 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. Thank you for choosing Sony! -Jess
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buds I’ve ever had and I have had many different brands
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the high praise, ChristopherB!
Hearing that the wf1000xm5 are the best earbuds you’ve ever had—especially since you’ve tried many different brands—is the ultimate compliment! We worked hard to pack industry-leading noise canceling and high-resolution audio into such a compact design, so we’re thrilled to know they are outperforming the competition for you.
Thank you for choosing Sony and for sharing your experience!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great if the fit... They didn't.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TLDR: They always felt like they were falling out, or actually fell out. I didn't keep these long enough to properly review everything about this product because they simply would not stay in my ears. Extremely disappointed that something this highly recommended had a fit so poor, even for me. I'll give them 2 stars because the build quality and case are excellent quality. I honestly have a hard time with earbuds staying in. The little ear fin that the Sennheiser Momentum headphones come with are with every extra cent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jboston511,
Thank you for sharing your feedback regarding the WF-1000XM5. We're pleased to hear that you appreciate the excellent build quality of both the earbuds and the charging case. However, we sincerely apologize that they did not fit you comfortably. This is not the experience we intended for our customers. To achieve the best fit and comfort, and to prevent the headphones from falling out, we recommend following the guidelines outlined in this article:
How to wear the earbud headphones and select the right size earbud tips - https://www.sony.com/electronics/support/articles/00262839
If there's anything we can do to assist you or if you need information about our product, please don't hesitate to reach out. We are always here to help! You may send us an email at socialsupport@am.sony.com with the following:
Name:
Username:
Model Number:
Issue/Concern:
Telephone Number:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Fit
Great overall buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great upgrade over my Galaxy Buds. I am a Sony fanboy but a Samsung faithful. I read reviews for a while before I finally pulled the trigger. No regrets so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Loghyc,
Fabulous! You've definitely made a great choice! We're extremely pleased to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Love these
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality of these they sound really good and honestly haven’t took them off since!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vic06,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony WF1000 - They sound good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good and solid. Need for a secondary app for more functionality isn't something that appeals to me. They function just fine without the app. 5/5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Amazing! You've made an excellent choice! We are truly happy to hear you are very satisfied purchase and you are enjoying its exceptional audio quality and overall features of these earbud headphones. Thank you for your purchase and for giving the product a perfect rating! -Jess
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Only complant is I wish it had a little longer battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, JohnRedcorn!
We're so happy to hear that you are enjoying your WF-1000XM5 earbuds. It is truly rewarding to know that they are meeting your expectations for a great listening experience.
We also understand your feedback about the battery life. We are always looking for ways to improve our products, and we will be sure to share your suggestion with our product development team.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great choice.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was a breeze. The sound and microphone audio are better than my previous headphones and I am satisfied with the additional features..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymundoD, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Worth the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is brilliant also the noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AditiK, Great! We're very happy to hear that you're enjoying the brilliant sound quality and noise canceling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones is a must ! Perfect fit for long walks, run and everyday wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardS, Thank you for the amazing review! We're very happy to hear that you find it perfect for your long walks and everyday wear. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, sounds better than many cheaper options
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marrenia, Thank you for the positive feedback! We're very pleased to hear that you're enjoying the good sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Cons mentioned:Connectivity
Connection problems! Need case to pair! ANC bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today the left earbud stated the battery was low and turned off. I put them in the case to reset for about 1 minutes, took them back out, and they are at 99%. These are complete garbage! These glitch every day. 50% chance one won’t connect to Apple Watch. I’ll have to reinsert into the case, which I don’t carry into the gym with me. If I tap to turn off noise cancelling to talk to someone, one earbud will turn it off and the other won’t. The only fix is to put the earbuds in the case or forget pairing and re-pair them altogether. I don’t bring the case with me into the gym or on a jog, that would be ridiculous. This trend of requiring the charging case to pair is absolutely absurd . If you’re in the gym or out for a jog and the charging case is in your car or at home, you can’t re-pair your earbuds when they glitch. Rebooting your phone or watch doesn’t fix the problem. Repairing is often the only way to fix. Why can’t we long click both earbuds to setup pairing mode? Common Sense! Why does this need to be more difficult than it should be? Imagine needing to put your phone in a special case to pair it to Bluetooth devices. That sounds really foolish right? So why do we require that for earbuds? The ANC is less than average with these. I suspect the foam tips are part of the problem. I’ve had about 6 pairs of earbuds in the past 3 years. These have the worst ANC of them all.
No, I would not recommend this to a friend