Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
Great earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best earbuds I've had in years! Ambient and noise cancellation is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Customer,
Thank you for choosing Sony!
We're honored to hear that the WF1000XM5 earbuds stand out as some of the best you've had in years. Your praise for the ambient sound and noise cancellation truly motivates us to continue delivering exceptional audio experiences. Thank you for sharing your positive thoughts!
Best regards,
-Fred
- Pros mentioned:Sound quality
Money we’ll spend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This have to be one of the best earbud I ever had from the AirPod2 and the dr beats this one don’t fall and the noise canceling is the best money can buy .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tech11, You've made an excellent choice! We're very happy to hear that you're satisfied with your purchase. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Eargasm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound like I’m right in front of the artist
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deadhead, That's fantastic! We are absolutely thrilled to learn that you are pleased with the exceptional sound quality of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Met & exceeded expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all sound expectations. The ability to switch between devices seamlessly (phone & laptop) is something I didn't know I needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelC,
That's great! We're glad to hear that you like the smart features of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony is number 1
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The.quality is really good. The sound is clear. clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PamT, Thank you for your kind words. We are thrilled to hear that you are impressed with the outstanding audio quality and exceptional performance of your new WF-1000XM5 earbuds. Thank you for your purchase and for commending Sony! -Jess
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great but needing an app on a a ipad to get best sounds not so great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeG,
Thanks for commenting. We are thrilled to know your satisfaction with the superb sound quality of your WF-1000XM5. We truly appreciate your feedback when using it with an iPad. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Highest quality earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality in a smaller form than predecessor XM4s. Good noise cancelling. Customizable frequency response via app. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBCPA, we're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Great ear buds with advanced features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like them and that's saying alot! I been using this type of ear buds for a long time.I use them every day for work so I know what I'm talking about. If you get them you'll love them.
I would recommend this to a friend- Pros mentioned:Sound quality
Sony wf-1000xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! They are the best! I've been using Bose for years and thought it was time for a change. I'm so glad I went with these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnO, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Electrics
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As every time Sony releases the best quality earphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WalterG, Thank you for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds have several pairs these are my go to
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, WilliamP!
We are happy to hear that your WF-100XM5 earbuds are your "go to" choice among your collection.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony xm5
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones and are perfect for everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BraylonB,
Thank you for the 5-star rating! We're happy to hear that you're enjoying your new Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound on these new headphones, recommend highly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tjidrone, We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our best truly wireless noise canceling earbuds WF-1000XM5! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WF-1000XM5. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Improved battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound with an app that gives good control. Had the previous version and the battery life was inconsistent between each ear bud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corey, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Bluetooth connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio. Only draw back is that bluetooth connection at rhe moment is not the best. Music will cut off sometimes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennyBoiii, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the Bluetooth connectivity of your Sony unit. Please set the headset to “Priority on stable connection”.using the Headphone Connect app. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
~Earl
- Pros mentioned:Sound quality
Surprised!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound fantastic! I can hear more of the music’s detail that I could with my Beats. Outstanding product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OLED Great! We're glad that you are enjoying your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Sony noise canceling ear bud.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every bit as good as advertised. The noise canceling is definitely the best one out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Batman,
Thank you for sharing your feedback! We're ecstatic to learn that the Sony - WF1000XM5 are living up to their reputation and that the noise cancelling has impressed you so much. Enjoy the immersive listening experience, and thanks for being part of the Sony family!
Regards,
Dominick
- Pros mentioned:Comfort
Sounds good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! Excellent addition to my gym bag. Fits well and are very comfortable while you exercise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarG, we're happy to know that you like your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great sound quality,
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need the keep the right bud in for it to work but I got these for the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Martinez2B, thanks for commenting! We're extremely pleased it suits your needs. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones from Sony, would buy again since theyre the best on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelV, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you so much for choosing Sony! -Carl