Customer Ratings & Reviews
- Model:
- WA52DG5500AW
- SKU:
- 6570080
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 5.2 Cu. Ft. High-Efficiency Smart Top Load Washer, highlighting its overall performance, remarkable capacity, and quiet operation. Many users appreciate the wash quality and ease of use. However, some customers have reported issues with the balance of the washer and the spin cycle leaving clothes too wet.
This summary was generated by AI based on customer reviews.
Happy with purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek design and modern washes fast and very efficent.
I would recommend this to a friendLove the cleaning notification
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this washer for 2 months now and I love it. It tells me when to run the clean cycle which will help this machine last longer.
I would recommend this to a friend- Cons mentioned:Spin cycle
Noisy, poor quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only a few months, the machine started making a loud buzzing noise from vibration during the spin cycle. We had another Samsung for many years and loved it until it started rusting on the inside rim. Replacing it with another Samsung was an easy choice but has been a huge disappointment. It’s noisy and the cycles are not as user friendly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working washing machine in your home, LindaH. Let's get this taken care of.
Please refer to the resources below to rectify your concerns with your washer. Please click the link and the hyperlinks and watch the instructional video for helpful tips.
The Samsung washing machine is too noisy:
https://www.samsung.com/us/support/troubleshoot/TSG10007169/
The Samsung washing machine is shaking too much (If the problem persists, click “NO” for more help):
https://www.samsung.com/us/support/troubleshoot/TSG10007111/
To familiarize yourself with how to operate the different cycles in your washer, please refer to pages 40-41 of the unit’s manual under “Cycle overview”:
https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1151333241, to help our team locate your information when you message us.
Have a great day.
-John
Best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service, right price, Excellent delivery and installation. Absolutely loved.
I would recommend this to a friendGreat purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer just wish you didn't have to hold the start button so long to begin a load.
I would recommend this to a friend- Cons mentioned:Balance
Off-balance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine goes off balance way too frequently. I wanted to like the washing machine, but almost every load we got was going off balance. It required constant oversight of every load. There could be an in depth learning curve where you can figure out how to get loads to work, but that would involve adding an extra towel when needed so it’s perfectly balanced and ensuring you use the perfect spin speed per what you’re washing. It shouldn’t be that difficult. We ended up returning for a front loader and are glad we did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brandon,
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Capable washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the features I enjoyed most about this wash machine compared to my last wash machine was that you could adjust the temperature setting during the speed wash. Some models you can’t do that. Be advised it will not let you alter some of the settings in other cycles.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my washer n dryer notifys me when done on my phone. So much room too
I would recommend this to a friendGreat
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great experience. Everything went as planned.
I would recommend this to a friendSmooth installation and great machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine and the installation was so smooth and on time. A nice heads up when arriving and great team. A plus service
I would recommend this to a friendDryer washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an amazing experience 10/10 The guys who deliver the dryer were nice and I really recomend Best Buy
I would recommend this to a friendGood, solid machine for a reasonable price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, solid machine for a reasonable price. The associate made the purchase process easy and the pick up process at the warehouse was efficient.
I would recommend this to a friend- Pros mentioned:Overall performance
Horrible customer service experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this item is good! The customer service is horrible. DORTHNEY from the west coast was someone who is a horrible and doesnt care about the customer service experience. Don't call the best buy number cause you talk to a foreign person that knows nothing about your order even if you give them all the information. After thsi experience I personally don't want to buy a big item purchase feom Best buy again
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Pretty good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is working pretty good, the timer is 56 min that i love because my old washer doesnt had it.
I would recommend this to a friendSo far so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently bought these for a decent price! For the price the look is great and so far they work good. Looks pretty fancy for a decent price!
I would recommend this to a friendSamsung washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far, fast and cleans my clothes very well and less noisy than my old one. Extremely happy with it.
I would recommend this to a friendGreat choice!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer and dryer set. Runs quiet and easy! Delivery and installation was quick and professional.
I would recommend this to a friendOver all a nice machine at a nice price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The temperature dial does not save the last temperature used. You have to reset it after every load. It falls back to its default. Overall a good machine.
I would recommend this to a friendMegnotie
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast,easy to manage and clean .low electricity consumption
I would recommend this to a friendSatisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation perfectly completed, product working great…love the different modes and features.
I would recommend this to a friend