Customer Ratings & Reviews

If you enjoy faulty pipes, water damage, sounds of airplanes during spin cycles, sitting on hold with GE for hours to be told they have to transfer you for the 5th time, and visits from repair men, this is the machine for you! I bought this December 2024, the delivery guys left my doors off the hinges and left my floor coated with windex they used to help side the machines. I quickly discovered they did not level this at all. Its super loud, even after I attempted to level it myself (even after paying for install). Then come April 2025 (I've had it for under 4 months). Water starts pouring our of the bottom of the machine, floods my laundry room, we now have water damage that goes into my crawl space. It takes several days to get a tech out. He sees a busted pipe under the machine, says something must have punctured it from our pockets. But hey, business must be pretty good, as he showed up in Range Rover. It then takes a week for GE to get us a part. We get it repaired after 3 weeks of laundry mountains. It now keeps cancelling its own cycle mid way through now and is even more unlevel than before. We had also bought the pedestals, the tech said we should probably put weights in them instead of our laundry soap because the pedestals cause it to be even more off balance and are a waste of money.... so yea 10 out of 10 DO NOT recommend.

The washer is great, but we don't know how to use half the things it could do because it didn't come with instructions or any other manuals. The delivery was very lacking as they refused to hook either the washer or dryer up after they brought them inside although they did put them on the bases.

We had the washer and dryer for a few months and love them so far.

We love our washer and dryer. So many features, I now love doing laundry. Best Buy associates were wonderful and the installation process was so easy. The guys who installed our system were very helpful and knowledgeable. We are life customers

The amount of energy and effort, even when we switched the door from left to right, it has been a champ and has helped us tackle dozens of loads of laundry. Would recommend for anyone that has a family.

Exceptional performance . I love it. Option to dry machine and door to prevent musty smell Pro Automatically adds the correct amount of detergent Pro Can wash and dry a small load Pro Door gasket, drawer, hose and other parts are treated to prevent mold growth

Great products. Love how it matches everything within my home

It’s working as expected. Nothing fancy however its working just fine. Definitely great purchase

Great washer! Amazing space capacity. A bit confused about the smart dispense. Maybe great. But wish it was more informative to the dispensing.

I love this dryer, works great, very quiet when running

The design of this washer and dryer is absolutely beautiful and complements my home perfectly. I’m very happy and satisfied with my purchase!”

It is easy to use, Wifi setup was a breeze, holds more than I thought it would. The loads are efficient. Need to download my cycles as too many settings move to warm or hot water when it is not needed

Love this machine. So far I rate my experience 10/10. I would recommend this machine to anyone who like clean & fresh cloth while saving electricity and water.

I don't even know where to start. We purchased our GE Profile Washer and Dryer in the end of July 2025, somehow there was some confusion and a stacking kit was not included even though we clearly stated that we needed one so we needed to order a stacking kit and have them come back out and stack our appliances. We were on vacation at the time so our son signed for the men to come in and stack them and I cannot even describe the damage that was caused to our appliances. They are no longer in working condition and here we are almost mid-Sept and we are still waiting to have the damages assessed by the company that was not only done to our home but the non-working washer and dryer that I just got a bill for!!! We have been given the complete runaround by everyone and can't get the right people to call us back and all anyone ever says is once you new appliances are delivered we will give you a gift card. Are you kidding me??? I absolutely will never ever buy from Best Buy ever again . This has been a complete nightmare.

Work really great. Very silent and easy to install.

This has been a great washer been using it for a couple months, saves water and detergent, and withe the dryer it communicates together saves time and money, they also look good too.

I was excited for this washer after reading reviews but I must have gotten a dud that GE won’t do anything to fix. When the unit fills with water it sounds like a gun shot in the house when the valve snaps shut with such a loud banging noise. It’s so aggressive that the hosing snaps back against the wall and causes scratches on the wall paint. The tech said that’s just the design of the washer (which makes no sense). I had plumbers come out, cut into my dry wall, and replace hammer arrestors just in hopes of adding any support, and it did nothing. This washer is a nightmare of a nuisance. I’ve been begging every tech/contact that I connect with to replace or repair this with no luck so far. Side note - I got Best Buy extended care warranty through geek and they would not work on it without GE’s approval, so I wasted even more money on the “peace of mind” purchase through Best Buy which was recommended by them in the store. It’s unfortunate, because the dryer is a dream.

WOW!!!!! This washing machine does an excellent what it says It is the perfect machine to have it actually can wash a CA comforter, without having to take it to a laundry mat

This GE washer has been a complete disappointment. Despite following all recommended cleaning and maintenance procedures, mold continues to grow inside the machine and causes a strong, persistent odor. That odor transfers directly to clothing. We have had multiple pieces of expensive clothing ruined because of mold and mildew buildup inside the washer. This is not a minor inconvenience—it’s a serious design flaw. We are currently going through the warranty replacement process with Best Buy due to how bad the issue has become. A washing machine should clean clothes, not damage them. I do not recommend this product to anyone. If you care about your clothing or expect a washer to function properly long-term, look elsewhere.

wow we had different company washer and after wash we don't feel like it was clean thank you we choose this ge and Best Buy washer it works perfect no smell after wash and highly recommended thank you Best Buy and ge .....