Customer Ratings & Reviews
- Model:
- PFW870SPVRS
- SKU:
- 6570095
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the large capacity, excellent cleaning performance, and ease of use of this washer. Many also find it quiet and praise the automatic detergent dispenser. While some experienced issues with the spin cycle and long-term reliability, the positive feedback on key features outweighs these concerns.
This summary was generated by AI based on customer reviews.
Flipping Door Hinges Added Fee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced this washer because the mother board died after 3.5 years. 6 months after warranty. Then Best Buy is charging to flip the hinges on the washer. I pay to be a Total Best Buy member and I get a fee because the person that delivered the washer could not flip the hinges. Horrible experience overall
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To address an issue with installation with Best Buy, please call 888-237-8289. Information about reversing the door swing is available starting on page 27 of the manual, which can be viewed on the Best Buy product page when you check the Features section and scroll to the bottom.
Looks good operation, Not so much!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2mos in and doesn’t complete spin cycle to drain water
No, I would not recommend this to a friendBrand response from GE Answers
Posted .It is normal for the washer to pause up to 3 minutes between cycles as the timer advances forward. For example, there may be a 3-minute delay at the end of agitation prior to the washer pumping out the water and going into the spin cycle. After the pump out, the washer will begin to spin. We don't recommend that you manually advance the timer because if it is pausing after agitation, you may miss the pump out portion of the cycle when doing this. Another cause for the washer isn't draining out is due to a blown fuse or tripped breaker. Also, the load size can factor into it, and we always recommend checking your pump filter to see if it may need to be cleaned. If you continue to have issues, please take advantage of your warranty and reach out to Bodewell Service by calling 1-833-426-3393. Thank you! Joyce@GEAppliances
Looks great, couldn’t take smell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes great but even after drying out seals & letting it air out with door open, it had nasty mildew smell. Returned item after this continued for almost two weeks. Thought I had something rotten in trash … not. It was the front load washer!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you experienced an odor issue with your washer that resulted in a replacement. For future reference, page 24 of the Use and Care Manual has some helpful troubleshooting tips in the "Bad odor inside your Washer" section to help you resolve the issue. The Use and Care Manual can be located in the "From the Manufacturer" section of this product page.
Washing machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave me a lot of problem I booone I return that because it was making sound and I bought same thing the second one was used and it was not spinning I called the store same day and returned it too. Bad experience
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that you experienced issues with both washers. We understand the disappointment and frustration caused by this situation. We'll be sure to share your feedback with our product development team. We hope you allow us to work hard to earn your trust again.
Surprised thumbs down
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sooooo excited for this dryer… it’s BLUE! And GE is a good name brand. It is LOUD… it bangs a lot… I literally thought it had shoes in the machine or something. And it shook so much that I thought it was going to put a hole in the wall…and it moved out of the space it was in. I’m so sad because I wanted this to work out… I had to return it…
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for your feedback on this model. User experiences with our products matter to us, so we appreciate you taking the time to share. -Vikki@GEAppliances
Bulky
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine are to big. They should not be as deep as they are. Fyi make machines 27 inches by 27 inches
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your feedback about the size of the washer that we'll be sure to pass along to our design team. We appreciate you choosing GE Profile for your home.
Installation crew doesnt care. (Geek Squad)
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad crew didnt use pipe thread compound on a threaded fitting. Needless to say we woke up to the whole house smelling like gas. We had to call a different service company to fix it. They also scratched up both sides of the washer amd dryer. And they didnt mount the stacking kit properly.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to share your experience. If you need help regarding your install and damage on your unit you can reach out to bestbuy.com customer service department at 1-888-237-8289, or call your local store. Dianna@GE Profile
NOT a quality product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product eats up cloths. very rough on them. new towels de threading, rips, runs, etc. overly complex and yet incapable.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about this happening to your clothing items as this should not be happening with your unit. We would suggest taking advantage of your warranty and reaching out to our Bodewell service team so they may help diagnose what’s causing this to happen. They can be reached at-833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday. Dianna@GE Profile
Very Loud and noisy
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been 3 months of usage with more than 100 wash cycles. It’s loud and noisy, wash cycle produces upto 60decibles and spin upto 75decibles. Can’t return it and contacted GE, they replaced a part but the problem loud noise still persists. A regretful purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this to our attention. We understand how important it is to have a peaceful experience with your washer. We'd like to investigate this further. Please send us a private message on any of our GE Appliances social media platforms with your full model and serial numbers, a video of the sound if you're able to, and a screenshot of this review. We look forward to speaking with you at your earliest convenience.
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It shakes so bad on the spin cycle, it moves across the floor. If you don’t have it on max spin, you can literally ring the water out of the clothes.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you letting us know your experience with this washer. If your washer is unbalanced, please ensure that the unit is level, the legs are planted firmly into the ground, and that the load is properly sorted and evenly distributed around the agitator. If these tips do not help, please schedule service by calling 833-42603393 so our technicians can thoroughly investigate. -Kacie@GEAppliances
Washer/dryer set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No worth the price washer leaked and dryer didn’t dry all the way sent back to the store
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave us your review. We certainly understand how important it is to have a washer and dryer that work properly. We understand your decision to return both units and we hope to have the opportunity to earn your faith back in our brand in the future. -Kacie@GEAppliances
GE Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this product and it already makes a loud banging noise from the start of the washer until mid cycle.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to assist with your washer making a loud banging sound. Banging noise during a drain and/or spin cycle may occur from the drain hose hitting against the back of the washer. This can occur if the drain hose is not secured properly. Please review the article titled “Washer - Banging Noise During Spin Cycle” on the GE Appliances website.
If the sound continues after trying the suggestions from the article, please call the Best Buy team directly at 800-433-5887. If further assistance is needed, please reach out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
I wanted to like it alot!
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only on my 2nd wash, washer was not as I hoped. After 2 additional spin cycles the bathroom rug was still dripping wet with water. The rug is only 2x3 at most, never had a problem washing it in my other washers.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. For help with this concern, please follow the troubleshooting tips in the "Clothes too wet" section on pg. 31 of the Owner's Manual. Thanks for taking the time to share your feedback.
Could do better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing cycle to long, door seal still dripping with water even after 1 hour extra drying. Water left in soap dispenser. Pedestals on both washer and dryer had the door broken when delivered. Units returned and another brand was ordered.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Your concerns are valued and we welcome your insights as we continually strive to improve the products and services we offer. We hope we can restore your faith in our brand in the future.
GE washer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hate it was biggest mistake i made trying in for this one.. repair out twice and now they r going to have to remove the panel to get to the computer part and that is not what i want to happen.. brand new 1500.00 not happy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand your concerns with needing service on your new washer and are confident our highly-skilled team can handle all your service needs. -Vikki@GEAppliances
Lost MAchine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a review of service so far because they lost our washing machine and we had to reorder and show get it tomorrow 1/11.
I would recommend this to a friendBrand response from GE Answers
Posted .We regret to hear your order was lost and do hope this has since been resolved. For the best help on checking your order status you will want to contact bestbuy.com customer service department at 1-888-237-8289, or call your local store.
Should have stayed with whirlpool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer stopped working 1year & 4 months after purchase, right AFTER warranty expired
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to write about your experience. We would like to know more. Whenever you can, reach out via private message on social media. Include this review, your model/serial numbers, email, phone number and a description of the issue.
GE Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud as it sounds at times like a jet revving its engines right before takeoff
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand your concern when hearing something you aren't familiar with. The washer is designed to move 1/4" to reduce forces transmitted to the floor and you will be able to hear the different cycles. We recommend making sure the pump filter is clean and if you are concerned about the noise level, please make a short video so you can show the technician when they arrive. Bodewell Service can be reached by calling 1-833-426-3393.
Very bad delivery experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First washing machine received was defective took to long to receive replacement
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance
- Pros mentioned:Noise level, Overall performance
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Short review GE good product. Quiet operation and solid performance for the price. Fits well in a small laundry area. Overall: a solid choice for everyday use.
I would recommend this to a friend