Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$1,799.99

Customer reviews

Rating 4.4 out of 5 stars with 365 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers express satisfaction with the ProArt PX13 laptop's overall performance, brilliant screen quality, and portability. The processor speed and ample RAM also contribute to a positive user experience. However, some customers have concerns regarding the short battery life, the refresh rate, fan noise, and heat dissipation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 365 reviews
  • Rated 4 out of 5 stars

    Creaters laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good creaters laptop. Very basic graphic card. Might even go for Nvidia 30 series.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Very satisfied with the performance

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact, fast, reliable, on the go, cute style. We are happy with this purchased. Exactly what we need.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Touch screen doesnt work.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touch screen doesnt work. The drivers not installed. Tried to update windows. Tried to find drivers. No drivers to install via their website. Trouble shooting isn't worth it beyond that. I googled this issue and other people have had similar issues. Some missing sound drivers. Some missing touch screen. Some with the ribbon cable not connected. I will go back to best buy and get a replacement to see if that will work better. I really like the rest of this though. The laptop is really cool. Great color. Great feel. The touch screen is just super important. Which is why the rating is so poor. If I get a better experience with the replacement I plan to get, I will raise the rating.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Daniel B,

      We're sorry to hear that the touchscreen on the notebook doesn't work and we apologize for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2409020463-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Fast and robust product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good built quality.But I wish Asus had included the Stylus with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Folding keyboard is very helpful and the smaller screen size makes travel easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great portable laptop!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great powerful laptop, awesome battery performance for what it is (and also the 200W charger does help a lot), I've been using it for a couple of weeks now and I have noticed just a few bugs that I'm hoping ASUS takes care of them. I was a little bit disappointed that the pen is not included for such a high price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for budding gamer to grow into

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a laptop for a budding gamer and this was the right call. Expensive, but not the highest and not the lowest, but feel it’s perfect for him to grow into. So far so good a few weeks later with Minecraft Dungeons, Minecraft Legends, Minecraft Java and a handful of Minecraft Mods he is happy as a clam. He has dreams of recording and editing YouTube videos and this comes with decent tools for that (but haven’t tried them yet).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    School laptop

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Lots of adaptability. Reliable Son loves it. Uses it for school and art

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Beautiful laptop but has lots of problems

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly while I love the laptop, it's full of buggy problems. Half of the time I put it to sleep, it won't wake up again. I end up having to hold the power button down until it finally shuts down completely and then restart it. Of course I lose everything I was working on. Then when it starts up again, all of my external connections are not recognized and I have to unplug my usb-c hub and reconnect it, then initiate another restart to get everything reconnected. Sadly this is not the only issue I'm having. Within the first couple of days I brought it from the office to home and not only did it not recognize the change of network, it didn't even recognize the internal network cards and have me a hardware failure message when I ran the diagnostics. When I tried to initiate a problem report, the only option they have me was to call BestBuy's Geek Squad for support, but when I spoke with them, they said all they could do was send it in to Asus to have the card replaced and didn't know how many weeks that would take! Another concerning issue is that they do not offer an extended warranty on the product. I've been waiting for 2 months for that offer but it is not forthcoming, and based on how many issues this laptop seems to have, I can understand why they are not offering an extended warranty on it. So be cautious... It's a new laptop for Asus and it seems to have its issues.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jeffrey P,

      We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one.

      Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.

      If you already have the latest BIOS version installed, please send us an email at customerloyalty@asus.com and include the case number "N2409020463-0004" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1008276/ Asus

  • Rated 4 out of 5 stars

    ASUS vs Dell laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS laptop - nice 13” screen, but took it back because I prefer Dell.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great laptop for the worker in the go.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop for work and travel, not as heavy as my old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this ProArt. I love the touch screen, the ability to use a pen for drawing and love that it can be used as a tablet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my XPS 13 with the PX13

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the brightness and clarity of the OLED screen. The battery life is also amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, easy to use,, my children love to use it, convenient to carry around, accessible, light,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente ya que mi hijo va a estudiar Ingeniería en programación y la laptop tiene para hacer gráfica y todo lo que necesita, estoy muy satisfecha

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    JUST DO IT!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT! IF YOU ARE DEBATING IT STOP THE DEBATE IT IS AWESOME.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small & Mighty

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! Its 13" which for some is abot small, but it doesn't matter at all. This thing is powerful! If you're a 3D or 2D art student or professional I can't recommend this on the go power house enough! Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect computer for my needs. Great price. Thankful to best buy employee for his help

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Absolutely love this laptop and the price was definitely a winner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jacobo

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for university students, easy to travel light weight and reliable

    I would recommend this to a friend