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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1289 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the 15.6" Touch-Screen Laptop for its user-friendly features, affordable price, and ample storage. Many appreciate the convenience of the touch screen and find the laptop easy to use and navigate. While some users express concerns about battery life, most agree that it offers great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,289 reviews
  • Rated 3 out of 5 stars

    Good laptop, don't care for edge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft edge is not user friendly. I'm pretty disappointed in it. I was hoping it would be better than my last computer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Do not buy open box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased an open box. Will not do that again. Stated on the box was that the computer only had a few scratches. Number pad and num licks did not work. Computer was very fast to set up and had several things downloading at once. So hoping once we get one that works it will be great. I would love to update this review.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bought for sister

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my sister and she loves it. She had a desktop for years. She now carries her computer everywhere she goes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this for work. It worked great for the first few days then became very slow. I returned it and got a levono

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP quality has dropped

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was performing fine, for 5 weeks.At that point it tried to update Windows 10, which somehow caused a fatal fault. It will no longer boot. The Geek Squad couldn't get it to start, either. HP told me that it would send a return box (taking a week to get it), and after it was returned, it would take 2 to 3 weeks to fix and be returned. Luckily, my Best Buy store took pity and exchanged it for a new computer. Thanks for the great customer service, Davenport, FL Best Buy!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not what i expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this machine has more of everything (i.e. memory, ram etc.) than my old one but performance is not much improved

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 2 out of 5 stars

    Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was very slow, ended up returning it. Touch screen was nice though

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is slow and battery is supposed to last up to 8 hours! Only lasts for 2 1/2 hours after full charge! Very disappointed!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Screen malfunctioned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen had to be replaced less than three months after purchasing. After replacement laptop works well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A little disappointed!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was expecting better from HP! Will think twice about buying another HP Laptop

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    A good starter for a high schooler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this for my niece to use in High School as her starter laptop and it has been pretty good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good computer just wish I would if gotten A thinner one. It’s kind of heave as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good computer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very sturdy durable laptop.Only drawback is the keyboard does not light up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works for my needs

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is crazy slow at times, but besides that it meets my needs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is not good, functionality is average, but otherwise for the money it’s just ok.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Over all ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not the fastest but it’s ok for daily use but you can not use for games to slow

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good computer for basic work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer for completing basic work, such as typing, email checking, and homework.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A bit pricey...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But then again, due to the memory crunch, they're all pricey compared to last year.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that good option to buy this. Bette go for SSD instead of Hard drive.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    touch screen too sensitive... slow log on time... need under pad for heat

    No, I would not recommend this to a friend