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Customer Ratings & Reviews

Your price for this item is $476.99
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The comparable value price is $529.99

Customer reviews

Rating 4.3 out of 5 stars with 3002 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the touch screen, price, ease of use, storage, performance, memory, and light weight of the 15.6" Touch-Screen Laptop. Some customers have concerns about the battery life and Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 3,002 reviews
  • Rated 4 out of 5 stars

    Does what I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little slower than I had hoped & I really needed Geek Squad which my husband wouldn't let me get.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    decent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    okay laptop nothing special lower teir laptop that my aunt can enjoy and can operate. nothing fancy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lab top for the $

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. We use it all the time, have not had any problem with it. Will purchase another when this one dies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my basic needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was 9 yrs old and slow as a snail. My new computer is fast and easy to maneuver. Glad I bought the HP it had all the bullets I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop for the price but it is a little slow.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used every day for work and leisure love it. Haven't had any issues with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Working pretty good so far. Sound is choppy on streaming video using Netflix.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm loving it so far. It is fast and easy to use. Easy setup even if your not tech savvy. The disc drive is a little cheap and flimsy but works just fine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is everything the sales agent said it would be, Great for the cost of the laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new laptop . I had to send out for repairs while under warranty .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for home & office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer does everything I need for both my work and my home. Wireless works perfectly although the Bluetooth does not look up to and iOS phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good value and performance for the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Laptop is a good addition to the home office. It has very good performance for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the laptop after our tower computer died. Its taken a bit to get used to the keyboard but we can use our wireless mouse, which is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with my purchase at Best Buy, The staff was very knowledgeable and spent as much time as needed to help me. Will visit this location again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I viewed many laptops online and in store. I feel I received the best value for the buck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lap top for the price. Touch screen is bonus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking to separate financial stuff from main computer this laptop fit the bill. Running well no issues. Also bought passport external drive for it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet Explorer keeps freezing and it runs a bit slow but other than that I'm happy with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Keyboard Too Kalm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only light on the keyboard is the one that tells when the caps lock is on. My previous laptop had a light that told me the num lock was on and another light that flickered with the hard drive was working. The case is a flimsy plastic and the keys on the keyboard are small and not elevated very much contributing to typing errors.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Seems like good computer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a nice computer for the money. It is for home use not for kids to be playing with.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good general work computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has good memory, decent speed and works well for the everyday work computer.

    I would recommend this to a friend