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Customer Ratings & Reviews

Your price for this item is $476.99
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The comparable value price is $529.99

Customer reviews

Rating 4.3 out of 5 stars with 3002 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are satisfied with the touch screen, price, ease of use, storage, performance, memory, and light weight of the 15.6" Touch-Screen Laptop. Some customers have concerns about the battery life and Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 3,002 reviews
  • Rated 3 out of 5 stars

    Okay computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old laptop which is 9 years old, has the speakers on the top of the keyboard and has excellent sound quality. This new computer has the speakers on the bottom of the computer, so the sound is not the best. I have to have the volume all the way up to 100% in order to hear anything and then it sounds muffled.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase. Didn't have the PC I wanted in stock, so had to take this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    His computer is a great value for the money. It functions as a desktop, but in small size.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Think we got a glitch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took forever to boot up and wouldnt take a charge returned it and got another

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product very good and beautiful for all kitchens I recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Open Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box had some minor defects such as scratches, but is a great company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for online and windows office.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the touchscreen capabilities. Makes scanning email inbox faster. Having a computer that works as a tablet is the way to go.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good so far still learning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 80 years old and enjoying it so far I am sure it will a good purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Matte black sleek design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. Works great. Easy to start up. I was unaware it came with a 1 yr microsoft office and purchased a lifetime one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Enough to get by

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my wife for school. Meets the minimum specs for our school but is kind of slow, bulky and touchy. Is a good laptop to start out with if affordability is a concern. Not one that can do the job of a more powerful laptop. Recommended for lower income individuals but if can afford a better one do so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, functional laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not have excessive space/speed needs. this computer is absolutely suitable for anything a normal, household user would need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good computer for every day tasks and is lightweight.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great for my high school kids.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter for online school. It works great for her needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice small laptop but is very slow with windows 10. Needs a digital drive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This computer is a good one.i would recommend buying this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick, sharp performance for a basic laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this for quick, sharp performance in a basic, inexpensive laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop for a senior

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the ease of operation and set-up. Just what I was looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop replaces older unit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new HP laptop to replace older unit that had hardware issues. New unit faster, software is is still a learning process.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop for my 12 year old middle schooler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for my 6th grade son, for school work and his personal use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great computer, great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to thank Best Buy not only for the great computer, but also for the great customer service during the purchase! I will be Back!

    I would recommend this to a friend