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Customer Ratings & Reviews

Your price for this item is $476.99
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The comparable value price is $529.99

Customer reviews

Rating 4.3 out of 5 stars with 3002 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are satisfied with the touch screen, price, ease of use, storage, performance, memory, and light weight of the 15.6" Touch-Screen Laptop. Some customers have concerns about the battery life and Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 3,002 reviews
  • Rated 5 out of 5 stars

    Great for college online student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been pretty efficient for my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it verry, verry, much. I like it very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appears to be just what I needed for our home use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer fir my son, he LOVES it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super computer - salesman helped so much - Thanks1

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new HP computer has worked great since day one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My purchase has helped me with completing my work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great computer! It's lightweight. Love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hp is the only brand of computer I would ever get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love HP products. Own several never have problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great very easy to use my youngest loves it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good processing cheap feel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer works well but the casing and keys feel very cheap. Bought a similar price range dell touch screen computer for a family member. Much better construction.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Much Too Confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess the lap Top is good, however Windows 10 is very confusing to use, can't get thiings set up the way I want, go back to previous Windows platform, it might make it better.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is slow. Updating takes forever! Took awhile to set up due to it being slow. Good for minor computer work like word. Cant be used for gaming -- too slow. There is a major lag.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hard drive crashed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for son for games and the hard drive vaporized in 30 days after purchase. Steer clear

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good computer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer but like any computer, if you put too many programs on it will slow down. As a laptop, good and has the additional keyboard keys.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Little slower than I thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price too slow for what was advertised I thought it would be adequate for the application but was not. OK it still meets minimum requirements for our needs

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was incredibly slow out of the box and the wireless card was defective from the factory. Took it back and got a Dell like I should have to begin with.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hp laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hp laptops are usually great but this is an exception. It takes forever to load everyday programs. The specs are good but you would never know it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though it has Intel i5 processor, it is not great for technical people. Works great for basic browsing and watching movies. Not a Full HD which is a great con.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't last as long as I thought

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this in 2018 and already replaced it in 5/2020. The cooling system wasn't working and kept giving me an error message.

    No, I would not recommend this to a friend